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I find this unacceptable, in any business. I don't tolerate it in my line of work and I won't tolerate it when seeking contractors for my home.
If you're too busy, delegate a person to return the call and say so. If the job's too small, call/email and say so. If you don't work in our area, call/email and say so.
Since our original review in April, we ended up hiring but we didn't have any problem with communication. They showed up on Tuesday morning when they said they will, worked pretty much all day that day, came back the next day to finish the job. A few days later, Pat e-mailed us and asked if any follow up/touch up work is needed. We are very happy with the work performed and we will definitely hire
We decided to add a window at stair landing where there is no existing window to bring in more natural light. We sent a message via Angie's List to see if this is something "
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