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Granted, for a variety of reasons (mainly health), before the leak, the second floor was already a disaster. Yet, when I returned and started to open boxes, none of the initial promises were kept. Nothing had been cleaned. Things were packed with no shampoos, food with combs, etc.). It was a complete mess.
They then proceeded to strong arm me to comply with their schedule. Since the initial work was not done as it should have been done, it became clear I had to do sifting and sorting so I asked them to provide me with the same amount of hours but not all concentrated into 4 days. It was not an option. They had an agenda and were going to stick to it, in spite of what the customer was requesting.
The owner is a lovely man but assumes no responsibility and the manager is the "enforcer". He insinuated, the place was too messy for the job to be done correctly. I am still trying to figure out what were they doing for 2 + weeks when they packed me up. Also, as a disaster recovery specialist, if they could not deal with the mess, then how can you expect them to address a real disaster?
The only positive thing were the individual workers. They were fantastic. Unfortunately, it soon became clear that "the enforcer" has then living in fear and completely demoralized. This is not the way to treat your people or a client!
The first call I made on Friday, went fine. I was told that a technician would contact me to schedule a consult.
While I was out, 30 minutes away from home, I received a call that they were en route. This was not what was supposed to happen, but I figured, I'd take the appointment and get this sorted out ASAP. I stopped what I was doing, and left to get home. Once home, I received another call saying that "they made a mistake" and thought it was an emergency call. They would have another technician call me and reschedule to come out, since it was not an active issue.
Frustrated, but understanding, I made a second appointment for Monday morning at 9:30. I received a call at 9:00 from the technician to say that he was on his way and would be here in 30 minutes or so. Just now, at 9:18, I received another call saying that they had to reschedule for tomorrow because an emergency came up.
I said no thanks--I don't work with companies that don't value my time. Once is something to look past, twice is unbelievably rude and I won't spend my money with them.
The sealant work was started on Thursday, September 5th, 2013. While doing the work, over the entire home and applied thick globs of polyurethane sealant over every slight stucco crack. He failed to perform a test before starting the project. I would have loved to have seen how the sealant would look on the home (so I could judge if I wanted them to do the entire job) or how it would look after it was re-painted.
More than a week after
With no answers from
Finally, months later it was decided to try and remove the sealant from a 10 x 20 part of the home. They had never attempted to remove this sealant from a home before, but they were extremely cocky and arrogant that they would be able to do so.. After
DO NOT EVER HIRE THIS COMPANY. DO NOT MAKE THE SAME MISTAKE I DID!!! THE OWNER, BILL
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