Albany Water Damage Restoration Services

in Albany, IN

Sample Reviews

F

Rating
We were broken into late Thursday night, so the insurance company contacted
from
Friday morning. He was supposed to do an emergency repair (i.e. our garage door was completely broken and would not close let alone lock, so he was supposed to help us secure our garage), but he did not get to our job until Saturday night. I expected what he did: put up a cheap piece of plywood until we had the door fixed. That was fine. What happened next was absolutely horrible...we got the bill! He wants $300 for putting up that piece of plywood. I called him thinking there was some mistake. He said the price was so high because it was a weekend. I told him that he could've come earlier because he was contacted Friday morning (NOT a weekend). He said he was very busy and couldn't get to it until Saturday. I told him that I want to send him a check for his services, but I don't feel as though $300 is fair for the services I received. He clearly does not feel that the customer is always right. He told me he should have charged me more and that I was getting a great deal. So, I give
a failing grade in price because he is clearly taking advantage of victims' misfortunes and charging astronomical fees for "emergency" services.
gets a failing grade in quality because, for $300 I would expect that piece of wood and those screws to be of much better quality.
gets a failing grade in responsiveness because they literally took their time in responding to our emergency.
gets a failing grade in punctuality because it is completely unacceptable to charge someone for an "emergency" repair when it took them over 24 hours to show up for the job. Finally,
gets a failing grade in professionalism because
was completely unprofessional. He actual yelled at me on the phone. As any customer, I would like to feel as though I'm being treated fairly (especially right after a break-in).
and his company,
, clearly do not feel as though the customer is always right.
- James W.
N

Rating
came out within approx. 12 hours of calling them about water in our basement. They were extremely professional and response through what was a difficult situation. Countless homes & businesses had all experienced flooding at the same, so resources were stretched thin but PurcoClean did a great job making sure our basement got the attention it needed while still servicing their other customers. While it may have taken a little longer than normal to dry our basement out, they were good about explaining they were trying to make sure everyone had some drying equipment going and that we wouldn't be charged extra for the extra time. They were also good about working with us to help salvage everything we could. This was the second time in less than 4 years our basement flooded, so we couldn't submit another claim to our insurance company.
spent extra time and effort to dry behind our cabinets, so we didn't have to pull the cabinets and granite countertops and were great about coming back out as additional work was completed and we needed them to finish cleaning and re-laying our carpet that they helped salvage. We used
the 1st time our basement flooded as well and were equally happy with their service then too.
- Karen B.

Albany Water Damage Restoration Articles

Water Damage Restoration reviews in Albany

A

Rating
My dishwasher had leaked and damaged the floor. The dishwasher had to be removed to fix the floor under it; it was no problem when I asked them to install a new dishwasher (that I had on-site already) instead of reinstalling the old, leaky dishwasher. Note: this contract did not include water mitigation (i.e. drying up the floor and walls).
Very professional and responsive to an issue that came up. All the work was professionally done with good materials (I chose the paint and flooring). Would definitely use them again.
Didn't rate price because I didn't do any pricing as
Albany Water And Smoke Damage Specialists Provider Name Locked
was suggested by the insurance company, and the cost was covered by insurance.
- Christopher P.
F

Rating
We called
Albany Water And Smoke Damage Specialists Provider Name Locked
to remediate the mold in our sun basement.
Albany Water And Smoke Damage Specialists Provider Name Locked
was recommended to me by my doctor whose entire house was being remediated by this company. They came and investigated our basement and said they would get a bid to us in a week ... then in 2 more weeks ... then definitely by the next Wednesday. Then, apologies, certainly by the next Monday. Eventually, a bid was placed that was twice the "ball park" figure quoted to us originally. After checking with my doctor, it seems they were 5 months behind on her project - she and her entire family had relocated to an apartment - and they had then come back with new prices that were much higher than the original bid. She was in the process of firing them. From April to
Albany Water And Smoke Damage Specialists Provider Name Locked
all that had been accomplished was for the carpet to be ripped out and an additional charge of $3,000. to move their furniture to a storage unit.
This company is unprofessional and does not follow through on projects. I would not recommend them to anyone.
- Erica M.
F

Rating
Albany Water And Smoke Damage Specialists Provider Name Locked
was recommended to us by a neighbor whose home they restored after a fire. They had been impressed by them, so I was very surprised when they were so unresponsive in our situation. First I called the individual contractor's number my neighbors suggested (they even spoke with him before I called). he had headed up their project. I left a voicemail mail and received no response. I then called their main office and a visit was scheduled for them to review our basement and gather information to place a bid. Their mold expert and another contractor came out promptly and were very professional. After a week I called to see when a bid would be available. I was assured we would receive it the following Monday. Nothing. I then emailed both contractors and left them a voicemail. Nothing. It would appear that unless your entire home needs restoration, remodeling a 1600 sq. foot basement is not a large enough job to warrant their attention. Although they did a great job for my neighbors several years ago, I must say that I would certainly not recommend them to anyone.
- Erica M.
A

Rating
This was a big job and we needed it done quickly. We reached out and
Albany Water And Smoke Damage Specialists Provider Name Locked
and
Albany Water And Smoke Damage Specialists Provider Name Locked
got in touch quickly. They came by the next day to do an estimate, and their price was very competitive. On the day of the work,
Albany Water And Smoke Damage Specialists Provider Name Locked
's crew of 2 men was great- came on time, finished early, and worked hard throughout the day. Did a good job keeping the house clean- which was impressive given that they were carrying out tons of garbage.
Albany Water And Smoke Damage Specialists Provider Name Locked
stopped by a few times to check on the progress, and it was clear that he treats his crew well. We would definitely use
Albany Water And Smoke Damage Specialists Provider Name Locked
and the crew at
Albany Water And Smoke Damage Specialists Provider Name Locked
again- they did great work!
- Justine K.
A

Rating
Albany Water And Smoke Damage Specialists Provider Name Locked
technicians were efficient, professional, and provided
excellent customer service. I am very satisfied with the results. I
appreciate their very quick response time and attention to making sure
that all of the areas impacted by water were addressed.
- Sandra G.
A

Rating
The process went extremely well. The
Albany Water And Smoke Damage Specialists Provider Name Locked
staff was very professional. They arrived at at the time that they said they would and they appeared to be clean, knowledgeable and friendly.
The staff began working by setting up barriers to contain the affected area from the rest of the house. They used machines called air scrubbers to clean the air while they were working. They did have to remove some drywall and tile and they were as neat as possible with that procedure. Overall, they were very informative and easy to work with and made the whole process as pleasurable as possible.
- Nancy M.
A

Rating
iWe were more than please with the service that
Albany Water And Smoke Damage Specialists Provider Name Locked
provided in our home this summer. He was extremely thorough, friendly, qualified and went way outside of the norm for taking care of our issue. In addition to getting rid of the mold, he took extra time to talk to the buyer of our home who had a lot of questions about how he was going to do the job. Then we found a small problem that was not his fault and he came back to take care of it without charging us for the second visit. Finally he took even more time to help out when it came time for an air quality test that was requested to make sure all of the mold was gone. I could not have asked for a better experience with this type of business. Especially after the first company that came out for an estimate presented a lot of unnecessary repairs and did not take the time to really look into our issue.
Once
Albany Water And Smoke Damage Specialists Provider Name Locked
showed up we felt like everything was done with integrity and that can be tough in the scary business of mold remediation.
Our experience was fantastic and I would recommend his company with the highest level of confidence.
- Thomas B.
A

Rating
A two man team showed up ready to get started and worked very efficient and fast throughout the house. Every area of concern I had they payed special attention to that area. I am pleased with the service. I am now waiting for the results of the tests.
- Rawle S.
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All Water And Smoke Damage Specialists in Albany, IN

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

ABC Roofing Co Inc

8499 E US Hwy 36
Avon, IN

Ables Drywall

3622 Quarry Rd
New Albany, IN

ABS Services

Muncie, IN

Acculevel

9495 N Waldron Rd
Rossville, IN

AdvantaClean of North Central Indiana

501 W Memorial Drive suite 2273
Muncie, IN

AdvantaClean Of Northeast Indianapolis

11807 Allisonville Rd
Fishers, IN

Allensbc.com

1077 Canary Ave
Yorkville, IL

Alliance Restoration

30 Scribner Dr
New Albany, IN

AMERICAN BASEMENT SOLUTIONS

1992 OLD STATE RD 44
Martinsville, IN

BATH FITTER

5701 W 85th St
Indianapolis, IN

Benjamin Franklin Plumbing

1551 S Franklin Rd
Indianapolis, IN

Bill's Carpet Care

1821 N 1100 W
Parker City, IN

Blue River Bookbinding

PO Box 9
Depauw, IN

Cahaba Scapes

2130 11th avenue north
Birmingham, AL

D.B. Does It Construction and Remodeling

3208 W Airway Rd
Muncie, IN

Danny's Pro Painters LLC

1509 Farley Dr
Indianapolis, IN

Dave's Contracting & Cleaning Inc

All over Illinios
Plainfield, IL

DC Contracting

604 E Mill Street
Summitville, IN

DGA Roofing Inc

14350 Mundy Dr
Noblesville, IN
Albany Zip Codes

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