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Wauconda Dry Cleaning Articles
Dry Cleaning reviews in Wauconda
When I asked if she could have the shirts pressed today she said "no problem". She then asked me if I'd like them back by 3 pm or 5 pm. I said 3 pm. At that point she handed me the claim slip (I did not look at it) and I put it in my purse.
When I sent my son to pick the shirts up he came back and told me they charged us $9.00 to press 2 shirts!
I was furious! I called the store and questioned her and she said 3 pm was expedited and the fee was an additional $5.00 for the shirts to be pressed hence the $9.00 charge. She said if I'd asked for them at 5 pm she would have only charged me $2.00 per shirt. Funny she didn't tell me that when she gave me choices of the times I could pick them up.
I naturally chose the earlier time to be "safe" but for $5.00 would have gladly waited until 5 as his pictures aren't until 6:30 PM.
She said it was "my fault" I didn't know there is an additional charge for 3 pm. I said how could I know that if they don't post prices anywhere?????? She said they don't post prices because everything costs different amounts.????? That sure gives them a lot of leeway for gouging the customers doesn't it?
This isn't the first time I've been burned as over the last few years they have lost articles of clothing between my husband and I as well as bleached out spots on a new outfit I had. We would boycott them for a while and then go back. After this episode I WILL NOT be burned again. We will not be going back to this cleaners. I've had enough! Please post your experiences here to save others the anxiety. I should have known, early on when we started using this dry cleaners we were dropping off our clothes and the police were there because a man was angry and yelling at them about his drycleaning. UGH!
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