Vandalia Awning Installers

in Vandalia, IL

Sample Reviews


My wife purchased on recommendation of our architect as part of a home remodel around 8 years ago. It was a small job involving just 4
over a rear deck. The first installer was a young man who had no idea how to build the superstructure. He had to call the company which sent someone else the next day to help who seemed more knowledgeable. However, when they finished, the wooden structure was a box with none of the craftsman type details in the pictures we had seen. When we pointed that out, they said they could only work with the materials they had been provided so right off the bat we were disappointed. To complicate matters our architect came down with cancer and wasn't able to continue on the project. I suppose we should have called the company and complained but at that point we were relieved it was done and removal would have required a lot of stucco repair. So we decided to live with it and it has provided shade. Only later when I had to replace some of the plastic parts of the slide assembly did I discover that they had not cut enough off the end of the slides to allow me to remove the
for cleaning or move the end stops to shorten the
to allow for the inevitable fabric shrinkage. The fabric has held up remarkably well given that it is up all year round. But then we do live in Southern California with mild weather and little rain. The plastic pieces that allow the
to work and stay in place tend to get brittle and break over time and they are ridiculously expensive, especially after adding in shipping costs. And the vinyl coating on some of the metal parts like the rod to pull the
soon starts to crack and fall off. Perhaps they are made sturdier today. Hopefully the installation is done more professionally. But even so I wouldn't recommend these except for a small patio. Having to manually open and close the
gets to be a nuisance, especially if you have more than 4-5. And then you have the problem that an occasional breeze will cause the
to come free and then you have to get the rod to correct the problem - or worse, get out a ladder to climb up and adjust the stops
- john R.

We called
and made an appointment to get an estimate on having a new awning installed.
arrived on time to give us the estimate. We showed him where we wanted the awning and what we wanted. He showed us various pictures of the types of awning available and showed us samples of the colors and patterns. He did not bring a latter to measure the area, so I went into the garage and brought him a latter. After measuring the area, he wrote down what we wanted and what it would cost. I looked at his hand written estimate and we agreed on the price (inlcuding an Angie's List courtesy discount). I then asked him for a copy of the estimate and he told me he would email it to me the next day. After two days, I contact Superior to ask about the estimate; within a day
emailed me the estimate. Unfortunately the price listed was not the price we had discussed, so I sent him an email asking him about the price. He sent me a revised estimate; I agreed to the price and asked that we schedule the work.
After several days of not hearing from
, I phoned
to ask if they could get us another salesperson, because
was obviously too busy and with warm weather approaching, I wanted the work done as soon as possible. Instead they had
contact me again. He left me a message, letting me know he had car trouble (accident?) which is why he had not contacted me. He then sent me an email message letting me know I had to provide credit card information before they could schedule the work. So, I called Superior to give them my credit card information. The person who answered looked up the agreement, but it still had the wrong price. I told her that the price was not correct and she told me she did not have the updated estimate, so she asked me to email her my copy and then I gave her my credit card information. After several days (1 week?) they called to schedule the actual work.
We were given a specific time for installation (between 10am and 2pm). At 1:30pm on the scheduled day, their workers had not shown up, so we called the office to make sure they would be there. The woman told us they were running late, but they would be there by 2pm. The workers finally arrived at 3:30pm, never calling us to let us know. When they arrived they were confused about where the awning was going to be installed, telling us they would have to relocate our porch light. We told them the awning was not being installed by the porch light, so they would not have to relocate it. When they started installing the awning we noticed it was not what we had ordered: we order an awning without side panels. They continued to install it and realized the measurements were wrong, which meant they had to move our gutters!! That same evening I send the company an email message indicating all the problems and that they needed to fix these problems: side panels and awning dimension.
After a couple of days I get a call from their office asking if we were available on the following Tuesday for their workers to come remove the awning and then available a couple of days after that to reinstall it. I asked what they were going to do, since she had not mentioned they had received my email or review what I had written. She said they were going to fix the awning and replace it. I agreed and the person who came out to remove it immediately noticed the problems (they were not subtle issues). The person who came back a couple of days later was very personable and professional and left only after we said we were satisfied. The awning looks great and we love it once it now that it was installed properly.
Their customer service needs some training. we've had many contractors in the past and we understand that mistakes are made. It's the response of the customer service that can either fix the problem or make it worse. In this case,
's customer service, for our situation, was bad and made the situation worse. Also, why would
(owner's son?) arrive to give an estimate without a latter, especially since he is about 5'5" tall and obviously not tall enough to measure roof lines without the help of a latter?
- Jose S.

Vandalia Awning Companies

Vandalia, IL

Vandalia Awning Articles

Awning reviews in Vandalia


They shades were installed perfectly and provide shading for the entire deck. First installer quit before the installation. Second installer was perfect. Then when we wanted to install shades, they recommended a perfect prson to install them.
- Mel K.

On Saturday, June 21,
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came to my home to provide an estimate for three large exterior solar blinds for my deck and patio. He measured, provided product samples and said he would have an estimate the following Monday-Tuesday. Two weeks later I heard nothing from him so I reached out to him for a status of the estimate. He replied to my email saying he was out of town and would be returning
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14 and would get the estimate to me as soon as he returned. Today is
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21, one month later from original visit, and still no estimate nor communication of any kind.
- Mary Kay D.

I had a spring break on my one garage door. I had used
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before to fix my springs and install my garage openers. Last time I has springs replaced, C State charged me $190. in 2010. I received the bill after the installation this time, it was $276. to replace 2 springs. You have got to be kidding right. Not long after the right spring was making a loud metal noise almost like a gun shot when the door would close. So after paying $276. to them, I called them and told them I wanted someone to come out and fix the one spring, especially after paying $276. I told the lady, I get off at 12:00 and will be home by 12:15 That day I received a phone call at work from the same guy who installed the springs saying he was at my house and no one was home. I told him that I told the lady I would be working until 12:00, and asked if you would be there for another 15 mins till I got there. He said, yeah If you can be there in 15 mins. I HURRIED home and this dude seemed very irritated because he had to wait for me. I told him again it was not my fault, I told the lady on the phone. He fixed the problem, then I said, which I regret, I hope you did not need to wait too long. He said, about a half hour I will not be using this company again, and felt very disrespected as a customer

Wonderfully. Very easy install even for a diy kind of guy. The product is very well manufactured and durable. Would and have recommended this firm to my friends and family

The Good: The installation was fast. The quality of the product is great. Salesman showed up right on time.
The not-so-good: Salesman said the office would contact me in 2 or 3 business days to set up the installation which was 3-4 weeks out. The salesman requested 1/2 the quoted amount as a deposit. When 3 business days passed and I didn't get a call I called them. I was told that the installation is 3-4 weeks out and that there was nothing to call me about since my salesman already told me that.
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? I pushed back to what the salesman said and she put me off to say a manager would call me. Manager did call me but was surprised that I expected a call on installation prior to a few days before they would install when it was 3-4 weeks out. Really? So they weren't going to follow up on this order that was half paid for until nearly a month later? I expected what the salesman told me and you have $800 of my money so a follow up in a few days was reasonable service to expect.
A couple more weeks went call came... and I had to call again to find out about installation. I was told what stage the production was at and that it would be about another week. In about 10 days I had to call again. I was stern with the receptionist about my expectations and frustration of not being kept informed about my order but she just kept her cool and repeated her script. Manager called me same day to set installation date.
When they were not showing up 1/2 hour after the time promised on installation date, I called and was told they have a flat tire and can't make it. No one called me to tell me that. Really? Cell phones and all and you don't call a client you know is waiting when you get a flat?
After delivering a few stern words about having to rearrange our schedules to be there for installation, I got an installation date for the next day. They were on time and it went great. The product is very good. My house looks pretty with the awnings. I was relieved.
Upon paying the balance to the installer he told me the office would mail me a paid-in-full receipt and a warranty certificate. That was on 6-27-14 and as of today, 7-17-14 I have neither. When I called for my receipt and warranty the person that answered just didn't seem to care that I was miffed about all the follow up that fell on me to do.
So all in all the product and installation is really good. If you don't mind doing all the administrative follow up then go ahead and use this company. Just don't expect them to keep you informed in a proactive manner.
- Patricia L.

For both the estimate and the installation,
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showed up early (which I appreciated). They explained how pricing worked which helped me compare them to other offers I had seen. I was told from the beginning that it would take approximately 6- 8 weeks and it did take about 8 weeks. I am very happy with the service and product I received.
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looks great! I would definitely recommend them to everyone.
- Staci K.

Beautiful job.
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worked with me on design and it more than exceeded my expectations. Very professional and solid work.
- Judith A.

An open letter about my
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saga On April 22 I called
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Company to come measure for installation for a new awning to replace my old
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which had been taken down last fall due to a broken extension mechanism. The receptionist was very nice (and continued to be throughout the whole ordeal) and said she would have the salesman call me to set up an appointment. A bit of background- the retractable canvas awning we were replacing after ten years had been made by Chesterfield and we have two other awnings that were fabricated by them. I didn’t even think about calling anyone else because we had been so happy over the years with our prior purchases and even recommended them to neighbors who, like us, have south facing decks with outrageous heat and sun in the summer. We literally couldn’t use our deck in the daytime without our awning. The salesman Ed Ritzema called and set up an appointment on April 24th- as I asked him to get here as soon as possible because of the deck not being useable until we had the new awning installed. He showed up on the 24th carting sample books and I was ready to go- I picked out a style and then (this is the “had I but known” part of the story) he balked at taking my deposit saying that this awning came only in restricted fabrics and he would have to check with his “production guys” to make sure he had the right fabric choices for me and therefore the right pricing. He told me he would get back to me early the next week and set up something for me to pick from the appropriate fabric choices. I told him I knew that things took time for production so I wanted to order this before I left for a vacation out of the country. The next week came and I didn’t hear from him on Monday or Tuesday and given the time frame I was working with I was concerned so I called and got what I would term the bum’s rush until I got a bit huffy him reminding him that he had told me HE WOULD CALL ME. By this point we were already in the second week of the “ordering process” (as it became). He said he still hadn’t had a
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to get with “the guys” because he was sooo busy (and oh by the way had taken a few days off) I had his cell phone so I started texting him and he finally committed to coming again with the fabrics and to “LET ME ORDER” a new awning. He came the second time for the “fitting” and a 4550 deposit on my order on May 6th – he assured me I didn’t need to be all worried about the production time because this particular awning wasn’t made in house and the place they ordered them from was “really fast turnaround” a week or so from when the order was placed. So I left the country thinking my order was placed on 5/6/14 upon my one half deposit of 4550 and I would have merely to set up an installation appointment when I returned- I was SOOOOOO WRONG! When I returned on 5/27, I called immediately to 1.cnfirm my awning had been ordered and 2. Set up an installation date…. And I mean immediately – the afternoon I got off my flight from France I was on the phone- (remember the south facing deck is completely day time unusable without shade) And
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- OLE Ed Ritzema tells me – no it hasn’t been ordered (NOW THREE WEEKS after my deposit and my understanding that I had ordered an awning) THREE WEEKS (delayed THREE WEEKS ALREADY) so needless to say I was angry. Ole Ed Ritzema tells me he needs to do some more measuring- --seriously? Why hadn’t he called to for more measuring in the nine days in between the 6th of May when he took my 4550 and the 15th of May when I left the country for ten days (somehow he might have been able to squeeze in the additional measuring in those nine days – but NO he waited until I CALLED HIM (again) and told me it hadn’t been ordered…. I again expressed my concern about the timing and was again assured that “these folks are quick” – So ON May 28th he comes again with two other guys (both very nice) but really – we are now at appointment THREE –one month and four days after the first appointment - and they still have yet to order an awning – and if you have been keeping track we are now only one day short of FIVE WEEKS since the day I wanted to order and awning and pay for it on 4/24! Can you see steam coming from my ears? He assures me again that this will be ordered by the end of the week and shouldn’t take much more than a week for the company who makes them to get it to Chesterfield and therefore he would still be in his 6 weeks (quoted on the 5/6 order form – IN WRITING) If you have a calendar in front of you – then you know the end of the week is actually 5/30. Six weeks from the 6th of May (a Tuesday) is June 17th (June 18th begins week seven) So because my trust level in Ole Ed Ritzema has plummeted to single digit numbers, I text him on Monday June 2nd to inquire if the order had been placed like he said it would be LAST WEEK…..I hear nothing from him until a VM message of 6/4 where he tells me the order was placed the day before! By now you won’t be surprised to hear that it hadn’t been placed as Ole Ed Ritzema had promised – I reminded him that despite his last assertion that he would meet the six weeks from 5/6 (which he claimed was the week of the 23rd but I pointed out to him was actually June 17th ) it wasn’t looking too promising since we still at June 2nd didn’t have a verified order despite having my 4550 from 5/6/14 onward and my repeated calls attempting to light a fire under Ole Ed Ritzema… I called the shop when he stopped answering my texts (and yes I was getting testy about the whole thing) because I knew in April there was production time and that is why I wanted to order it on the FIRST APPOINTMENT for measuring on APRIL 24TH!!!!! The long suffering receptionist (poor thing has other Ole Ed clients to deal with I am sure) listened carefully to my concerns and put me through to
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the installation manager- who was also very nice and on June 13th he called me and we set up an installation date of June 25th 12 days later- So on the morning on June 24th I called to verify the time and to find out just what I would need to do to prepare for the installation – and I spoke with the lovely receptionist who told me she would track down
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and he would get back to me- I have to admit I finally TOTALLY LOST IT when he said it would be another week (well actually he didn’t really say that he said he would make an appointment for
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1 but he didn’t say it would actually be completed
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1) I was in tears – I have a large outdoor party planned for 4PM for the 4th of
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and I had repeatedly told Ole Ed Ritzema that I absolutely needed the awning before that to which he kept telling me – this company we get these from works fast they ship them to us in just days- And here is what I have to say about that – ED RITZEMA is a LIAR! No actually he is an incompetent LIAR Three appointments and three guys to measure a deck?????? Later on June 24th I hear from
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(who says he is the owner) and who gives me a lot of apologies and excuses about the delay at the company in Germany but I point out to him- that had this been ordered in a timely manner a bit of a delay on the production side would have made NO difference at all- this was an Ed Ritzema competency problem. I suggested that perhaps he could have Ed pay for the second half of my awning thinking that might teach him a lesson about customer service and efficiency but he balked and told me he would be sued. Then he said “I should probably fire him” and I laughed ruefully and told him he SHOULD FIRE HIM, but that I knew he wasn’t going to because the guy has been there twenty years (maybe he just getting too old to for the job and that is why he had to come out THREE TIMES to measure for one awning) – The owner and I ended the conversation with him saying he would call back on the 25th with more answers about the time frame. So finally the owner called me and scheduled an installation on the 2nd of
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- except he said there were parts missing – they would finish the job later when the parts came in but meantime they would get me AN AWNING for my party (which, while it was very nice of him to ensure that, should NOT have been necessary if Ed Ritzema had timely ordered the awning in the first place) The crew came and did the preliminary install on
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2nd and they were very nice (four of them
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and ?) It took them basically three hours (12 man hours) which may explain why the thing is so expensive in the first place. They knew they would be back and told me so. They said the shop had talked to Germany and the Germans were SURPRISED to hear parts were missing but then found them in the corner of their shop and were shipping them on 7/2… well must have been on the slow boat because I didn’t get the final installation until 7/18…. Just one week shy of three months – just like Ed Ritzema said 5-6 weeks NOT!!!! We are ALMOST THREE MONTHS from April 24th - my first appointment - where I attempted to buy an awning from this company- I finally have an awning Thank God for social media because I can warn other potential customers to avoid these people like the plague… my yelp reviews and Angie’s list reviews, blog, and any other place I can think of to tell people how Ed Ritzema is both incompetent and a liar- and right about now I am thinking the BBB might also have a forum available to me…
- Philip F.
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