Sugar Grove Water Damage Restoration Services

in Sugar Grove, IL

Sample Reviews

A

Rating
I wasn't clear on what type of vendor I needed to help me with water intrusion issues in my garage. I started with
. I was impressed that they were able to come so quickly.
came to my house and looked around at my issues. He explained to me that their company is really about the water clean up but that I had water intrusion issues that would just continue to create a watery mess in my garage.
made some recommendations for other vendors to talk to and really gave me some great advice. I was really impressed with his generosity and honesty. I didn't pay them anything for the visit or contract them for work but the assistance I received from them was really invaluable.
- Katie C.
A

Rating
I am so glad I hired
! First, let me say that Mr Ruban
is absolutely one of the nicest people I've ever met. He did a fantastic job repairing my living room ceiling which had been botched-up by another comany. Unfortunately, I'd had a roof leak several years ago and had hired someone to repair it. It looked just terrible and I thought I was just going to have to live with it. When I saw the Big Deal on Angie's List, I thought, what have I got to loose? Maybe it can be fixed, and I took a
. Mr
came out on a Saturday for me, took a look, saw what needed to be done to fix it, and just like magic, he made it happen. I am so pleased. I never dreamed it would look this good ever again! Mr
is a gem! He was kind, thoughtful, punctual, and professional. I highly recommend him and his work!
- Valerie W.

Sugar Grove Water Damage Restoration Articles

Water Damage Restoration reviews in Sugar Grove

F

Rating
This was the most miserable experience we've ever had with any construction service in
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, by far. I was struck by how similar the earlier review on Angie's list was to our experience. The flood was in January 2013, After the AAA claims adjuster roller her eyes at the people we got initially to dry out the kitchen area and the contractors they referred us to use were a little slow in response time we went with the contract which the AAA claims person recommended, which was
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. They began like gangbusters but within a couple of weeks they were AWOL and MIA constantly. Months go on with us having to call them ever few weeks to find out where they are, each time promising they will finish the job in short order. Meanwhile we don't have our kitchen! It wasn't a big job, just fixing some sheet rock, a little pain, redoing the flooring, refinishing the cabinets and the counter tops. They wanted to replace cabinets but I saw no reason, only needed the fronts refinished except for 2 of them. That took a couple of months with no cabinets and no sink, and refrigerator in the living room the whole time. Thankfully we had a small bar sink adjacent to the kitchen. I wanted tile like we had,
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made us go through their vendors who tried to
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up the price on us.
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lied about how much the tile would cost wanting us to pay for the overruns. I shopped around and found the same tile at less than 1/4 the price. After
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they did a change order and took flooring about the scope of work. We had the same problem with the flooring.
When they finally installed the cabinets they didn't put them in the right order. We told them but their guys wouldn't listen, so the cabinet over the sink no longer was over the pipe for the sink, so they
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-rigged the pipe--I'm serious, I have pictures! Then over where the A/C vent comes in, which was under a cabinet, the vent no longer fit so they boarded it up. I was at work and when I found out they put the cabinets in the wrong order I made them switch them around and that's when I discovered all this and took pictures.
Ok, cabinets in, their subcontractor does an ok job with the counter tiles and then they disappear for months. We're on our own doing the flooring and finally in AUGUST I demanded they return and put the refrigerator back and put the doors on the cabinets--I forgot to mention that part. I gratefully signed off just as soon as possible to get them out of our house. Big mistake. After we found two chips in our refrigerator door--it was only a few months old before the flood. The panel facing on one cabinet end has warped, the trim doesn't match and they left holes underneath.
Now the worst part, which I posted to my FB page on OCTOBER 15th, 2013. I'm just going to cut/paste my post here: "
so after a rough day at work, actually left half an hour early because I wanted to get home in time for a bike ride to calm down a bit, there is a voicemail from
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--the idiot contractors I had do remodel the kitchen after our January flood. Now understand it took them until
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to finish the job and frankly they didn't do that much. We had a different company pull up the flooring and dry out the house. So basically they took months to do a "just ok" job of refurbishing out cabinets and did rebuild one cabinet, but we ended up paying directly for the tile and paying for the flooring. Did I mention they installed some of the cabinets backwards and we insisted they pull them out and do it right because they place a cabinet base over the air conditioning vent after taping over it first? I have pictures. So after going round and round with AAA and other subcontractors we thought it was all done in August.
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sent us a bill for $864 that said "final billing 100% complete" and I paid it. Now, today, when I get home that voice mail stated I owe them over $6k that if I don't pay it by tomorrow they will put a lean on my house! I call them back and their accounts payable person confirms that's her intention. Then I frantically call AAA and they call them and get the same story. This has been a disaster all the way along. The frozen sewage pipe in the kitchen was just the beginning. How can they do that? They haven't sent us a single bill since I paid the $864, no warning. I could pay it tomorrow if it was legit but this feels like harassment and extortion. Tomorrow morning will be spent calling AAA again and my attorney to see if they can do a cease and desist. I would rather give the money to my attorney than
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at this point. Hey friends NEVER USE
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."
They did put the
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on our house that night, after no notice previous, after I had asked and they confirmed IN WRITING THAT the contract was paid in full back in August. As it turns out their bookkeeper must be incompetent for giving me the paper trail she did. They didn't even bill for some things until way after the work was done. It did turn out that AAA had not paid them the full amount and they hadn't bothered to notice AAA that they hadn't done all the work they had originally proposed. I never did get to the bottom of the whole thing AAA did finally pay them off and they did finally take the
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off our house. At one point there was a nasty yelling match between
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Gardner and me in their office, me demanding the release the
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and him being indignant asking what idiot would think that $864 was paid in full (of course me not know what the insurance had or had not paid by then). The whole thing which they promised would take them only a few weeks to complete, ended up being one of the most traumatic years of our lives. I repeat NEVER USE
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.


- Julia H.
D

Rating
First he didn't come at the origionally scheduled appointment and blamed it on his secretary being off when he was the person who scheduled the appointment. We set up another appointment and he came in, surveyed the home, suggested work to be done and I agreed to call him back with a decision in a week. I called him back a week later as agreed with my decision to have the work done. I suppose it was his secretary that I spoke with. He didn't respond. I called him again a few weeks later and he said he was very busy because of the extreme cold weather and folks with broken pipes and flooding. I asked him to call me when he got a break to do the work we talked about but he never called back. That's a lot of money to have someone walk thru my home and tell me what he could do for my situation with no follow thru.
- Deborah E. S.
A

Rating
I had a tenant text me with an emergency on Sunday, 20-
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, 2014 at 2:30am in the middle of the night. They had returned to the house after being away for 1 hour, and it was “raining” from the hallway swamp cooler vent with water all down the hallway,
four adjoining bedrooms, a bathroom, and into the kitchen. My rental house has laminate floors in the hallway and three bedrooms, so it was critical to get a water remediation company there quickly. I searched using Google and Angie’s List and called four water remediation companies that advertised 24 hour service and covered Antelope Valley area.
Sugar Grove Water And Smoke Damage Specialists Provider Name Locked

Sugar Grove Water And Smoke Damage Specialists Provider Name Locked
, owner of
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and Fire Damage, called me back within 15 minutes, while another company called back 1 hour later, and the other two called back the next business day on Monday.
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requested that my tenants call him, so
he could ask more questions about the extent of water damage, so he could bring the necessary equipment. I text the
tenants his contact information, and requested they call him directly to provide more details so
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would know what equipment to bring out. However, I got no confirmation back from them, so I called
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at 8:00am Sunday morning and
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said my tenants had not called him.
We setup to meet at my rental house at 11:30am Sunday morning, but I was unable to get a response from the tenants, and they were not at the house when I arrived at 11:15.
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arrived right on schedule at 11:30, and it took 30 minutes before
my tenants finally called back. They were at a seminar in Los
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, and had decided this was more important than
calling
Sugar Grove Water And Smoke Damage Specialists Provider Name Locked
to come out and start the water damage repair process. However, they didn’t want us entering the house without them present, so we waited 75 minutes for them to arrive.
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did an excellent job of minimizing the damage and only removing what was necessary. They carefully removed the hallway laminate flooring and baseboards, and
decided not to remove the laminate into the bedrooms and pulled up the carpeting in the 4th bedroom.
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setup a couple dehumidifiers and fans at both ends of the hallway and came back in 2 days to test for moisture in the hallway drywall, hallway wood base flooring, laminate flooring in 3 bedrooms, ceiling area around vent, and the carpet in 4th bedroom. When they returned after 2 days everything was dry, except for 3 inches of drywall right around the swamp cooler vent.
The insurance adjuster from Travelers met us at the house, and seemed very pleased with the work that
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had performed. He wrote me an equitable check to cover damages on the spot. The adjuster said many times he encounters “extra” work performed by water remediation companies that want to pad their bill with unnecessary work, e.g. remove drywall around
swamp cooler vent ceiling.
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came back a 3rd time a couple days later, and this time the vent drywall around swamp
cooler tested completely dry. They packed up their equipment, and my contractor started the repairs for the laminate flooring.
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techs were prompt, honest, courteous, and provided thorough explanations of what repair steps they were going to take. They also explained the home owner insurance process, and worked well with my insurance adjuster, which resulted in an
equitable check.
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has my highest recommendation, and I will definitely use them for any future water or fire
damage at our rental properties or personal home.
- Peter F.
F

Rating
We were broken into late Thursday night, so the insurance company contacted
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from
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Friday morning. He was supposed to do an emergency repair (i.e. our garage door was completely broken and would not close let alone lock, so he was supposed to help us secure our garage), but he did not get to our job until Saturday night. I expected what he did: put up a cheap piece of plywood until we had the door fixed. That was fine. What happened next was absolutely horrible...we got the bill! He wants $300 for putting up that piece of plywood. I called him thinking there was some mistake. He said the price was so high because it was a weekend. I told him that he could've come earlier because he was contacted Friday morning (NOT a weekend). He said he was very busy and couldn't get to it until Saturday. I told him that I want to send him a check for his services, but I don't feel as though $300 is fair for the services I received. He clearly does not feel that the customer is always right. He told me he should have charged me more and that I was getting a great deal. So, I give
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a failing grade in price because he is clearly taking advantage of victims' misfortunes and charging astronomical fees for "emergency" services.
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gets a failing grade in quality because, for $300 I would expect that piece of wood and those screws to be of much better quality.
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gets a failing grade in responsiveness because they literally took their time in responding to our emergency.
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gets a failing grade in punctuality because it is completely unacceptable to charge someone for an "emergency" repair when it took them over 24 hours to show up for the job. Finally,
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gets a failing grade in professionalism because
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was completely unprofessional. He actual yelled at me on the phone. As any customer, I would like to feel as though I'm being treated fairly (especially right after a break-in).
Sugar Grove Water And Smoke Damage Specialists Provider Name Locked
and his company,
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, clearly do not feel as though the customer is always right.
- James W.
N

Rating
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came out within approx. 12 hours of calling them about water in our basement. They were extremely professional and response through what was a difficult situation. Countless homes & businesses had all experienced flooding at the same, so resources were stretched thin but PurcoClean did a great job making sure our basement got the attention it needed while still servicing their other customers. While it may have taken a little longer than normal to dry our basement out, they were good about explaining they were trying to make sure everyone had some drying equipment going and that we wouldn't be charged extra for the extra time. They were also good about working with us to help salvage everything we could. This was the second time in less than 4 years our basement flooded, so we couldn't submit another claim to our insurance company.
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spent extra time and effort to dry behind our cabinets, so we didn't have to pull the cabinets and granite countertops and were great about coming back out as additional work was completed and we needed them to finish cleaning and re-laying our carpet that they helped salvage. We used
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the 1st time our basement flooded as well and were equally happy with their service then too.
- Karen B.
A

Rating
My dishwasher had leaked and damaged the floor. The dishwasher had to be removed to fix the floor under it; it was no problem when I asked them to install a new dishwasher (that I had on-site already) instead of reinstalling the old, leaky dishwasher. Note: this contract did not include water mitigation (i.e. drying up the floor and walls).
Very professional and responsive to an issue that came up. All the work was professionally done with good materials (I chose the paint and flooring). Would definitely use them again.
Didn't rate price because I didn't do any pricing as
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was suggested by the insurance company, and the cost was covered by insurance.
- Christopher P.
F

Rating
We called
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to remediate the mold in our sun basement.
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was recommended to me by my doctor whose entire house was being remediated by this company. They came and investigated our basement and said they would get a bid to us in a week ... then in 2 more weeks ... then definitely by the next Wednesday. Then, apologies, certainly by the next Monday. Eventually, a bid was placed that was twice the "ball park" figure quoted to us originally. After checking with my doctor, it seems they were 5 months behind on her project - she and her entire family had relocated to an apartment - and they had then come back with new prices that were much higher than the original bid. She was in the process of firing them. From April to
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all that had been accomplished was for the carpet to be ripped out and an additional charge of $3,000. to move their furniture to a storage unit.
This company is unprofessional and does not follow through on projects. I would not recommend them to anyone.
- Erica M.
F

Rating
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was recommended to us by a neighbor whose home they restored after a fire. They had been impressed by them, so I was very surprised when they were so unresponsive in our situation. First I called the individual contractor's number my neighbors suggested (they even spoke with him before I called). he had headed up their project. I left a voicemail mail and received no response. I then called their main office and a visit was scheduled for them to review our basement and gather information to place a bid. Their mold expert and another contractor came out promptly and were very professional. After a week I called to see when a bid would be available. I was assured we would receive it the following Monday. Nothing. I then emailed both contractors and left them a voicemail. Nothing. It would appear that unless your entire home needs restoration, remodeling a 1600 sq. foot basement is not a large enough job to warrant their attention. Although they did a great job for my neighbors several years ago, I must say that I would certainly not recommend them to anyone.
- Erica M.
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All Water And Smoke Damage Specialists in Sugar Grove, IL

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

#1 Plumbing Company Inc

816 Wegner Rd
Mchenry, IL

1 Chicago Carpet Cleaner

24215 W Main St
Plainfield, IL

51 Zygi Carpentry Corporation

5325 N Manila Ave
Chicago, IL

911 Restoration of Chicago

9142 Terminal Ave
Skokie, IL

A B BOARD UP & GLASS

16w138 hillside lane
Burr Ridge, IL

A Brite Cleaning & Restorations Inc.

18919 Hickory St
Mundelein, IL

A BUSEGHIN PAINTING & DECORATING INC

85 E Burlington St
Riverside, IL

A C R, Inc.

925 Seton Ct
Wheeling, IL

A NEW IMAGE CLEANING INC

10906 N Woodstock St
Huntley, IL

A&J handyman services

2032 s ingleside
Chicago, IL

A&L Remodeling Inc.

9923 Ridgeland Ave
Chicago Ridge, IL

A-OK CHEM-DRY

1129 W ALGONQUIN RD
Palatine, IL

A-Z Plus Remodeling, Inc

85 Gaylor El Grove Village
Chicago, IL

A.N.C Home Restoration Inc.

6801 s Tripp
Chicago, il

A1 Home Services

128 Tanager Dr.
Bloomingdale, IL

AAA American Cleanouts

27 Siems Dr
Glendale Heights, IL

AAA Pump & Well

Mchenry, IL

AARCO

PO Box 2471
Naperville, IL

Shop Local Water Damage Restoration Services in Sugar Grove, IL

Sugar Grove Zip Codes

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