Springfield Water Damage Restoration Articles

Sample Reviews

F

Rating

Case Description: This is the complaint filed with the Better Business Bureau
Springfield Water And Smoke Damage Specialists Provider Name Locked
from
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fraudulently presented
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(a hearing-impaired client)with a bill he did not owe.
On 2/12/14,
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had water damage to his condo. Immediately he contacted me,
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Rebadow(power of attorney) to handle everything for him.
Springfield Water And Smoke Damage Specialists Provider Name Locked
is hearing impaired and cannot talk on the phone at all and he also needs my assistance for clarification when dealing with "situations" face to face. I spoke with
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and they assigned
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to
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's case and I told her I would be the contact person for his case.
On 3/21/14 at 1pm
Springfield Water And Smoke Damage Specialists Provider Name Locked
staff took all of
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's belongings out of the POD that they put it in so the insurance adjuster could examine them. At this time
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was present and I showed her damage to the sofa set that Serve pro had done either before, during,or while it was in the pod(they were walking all over it to retrieve boxes in pod as well as laid mirrors and metal objects while in home) We told all of them to be careful with
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's belongings and especially the sofa as it was in mint condition before they arrived. They also scratched both the entertainment center and the dishwasher but insurance covered them as they had been water damaged as well.
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assured me
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would take care of
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's sofa set and she took it back to
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instead of putting it back in the pod.
About a week or two later
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told me the set was not repairable but assured me ServePro would take care of
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. In mid april I went out of town for 5 weeks and left everything in order for
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to have his place completed. All
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needed to do is text
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and she would make sure
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brought back his belongings as he was anxious to get back in his home. Being hearing impaired and out of his element he was uncomfortable living elsewhere(ie...he didn't have his flashing lights doorbell etc.), so he wanted to get back to his normalcy ASAP.
On April 30, 2014,
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had
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sign a paper saying they were not responsible for any renumeration or damages for
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. She brought
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a (fradulent) bill for the purported balance that UPC(
Springfield Water And Smoke Damage Specialists Provider Name Locked
's insurance co.) did not pay to
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and told
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he was responsible to pay it. She then told him if he signed the paper that they would accept the waiver of damages in place of him paying the bill they presented him.
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told
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he was not comfortable signing that paper until he had a
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to speak with me.
Springfield Water And Smoke Damage Specialists Provider Name Locked
knew I was unavailable to speak with and that
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needed to his life back. She told him she would not deliver his belongings unless he either signed the paper or paid the bill. Under extreme duress,
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signed the waiver so he would be able to get his life back.
After I returned I spoke with
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from UPC and she told me that
Springfield Water And Smoke Damage Specialists Provider Name Locked
was not responsible for ANY of
Springfield Water And Smoke Damage Specialists Provider Name Locked
's bill as
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had revised the bill and sent them a new bill and UPC paid that bill in full. I spoke with
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about this and she texted me(I have the text to prove this) ...I quote from
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's text..."We only signed that agreement with his insurance company because we made the agreement with
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. He chose not to pay the additional money, so we signed the agreement with the insurance company. We were not required to sign that, we only signed as a deal made with
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." unquote. That statement is a downright lie as I spoke with the insurance company and they said the revised bill was signed on April 3, 2014 and
Springfield Water And Smoke Damage Specialists Provider Name Locked
brought the bill(which
Springfield Water And Smoke Damage Specialists Provider Name Locked
did NOT owe at that time) on April 30,2014.
Springfield Water And Smoke Damage Specialists Provider Name Locked
had them sign their waiver of damages under false pretenses and therefore it should not be valid.
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has stood by
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and has not offered any renumeration for
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's sofa set
- Elizabeth R.
F

Rating
I wanted to use insurance money to get new carpet since ours was pretty old and pay the difference but Stovers said they would leave if I wanted to do that. They would only stay and do the work for the full $5000 my insurance company was going to pay. They also made me give them my credit card with a
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amount on it to cover their fans they left in the house to dry out basement. I was very concerned about signing a
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amount with my credit card number...but again... they said they would take all the drying fans out of the house and leave if I didn't give them my credit card authorization right then. You are at their mercy when you have a disaster and it was horrible the way they took advantage of the situation. They completed the work but got my OLD carpet back and they got $5000 from my insurance company plus I had a $1000 deductible... sweet deal for them... me... not so much! Oh... they also said they would give me a discount if I wrote a positive review for them on specific websites. They would check to make sure the reviews were done before the discount was applied to the bill....so, don't believe everything you read on this merchant. I might have been an isolated case but I would not use them again.
- Susan C.
A

Rating
We had water damage through our ceiling, walls, and carpet from plumbing issues in the unit above ours. We used their email contact on sunday afternoon indicating non-emergency and they called us sunday evening to setup an assessement the following morning.
Someone came out got the insurance claim information and looked at the damage and what would probably need to be done. Then a team of 2 men came out in the early afternoon and tore down the ruined ceiling and insulation and parts of the walls to faciliate drying. They were very conscientious about how they approached this in order to minimize damage while allowing fast drying. They removed the wall to wall carpet and pad which was soaked. They brought in industrial air movers and dehumidifiers which were quite loud but very effective. The told us they would need to run for at about 5 days to get everything dry. During this time they stopped by 2 or 3 times to assess the drying process and make adjustments as necessary. They did a great job cleaning up and after the demo portion and again after removing all the equipment. They turned our unit from a stinky wet mess to a normal unit missing sheetrock.
All of the billing was handled between
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and our insurance company which was great for us as it removed much of the headache that occurs in these situations.
We were very happy with the results and I was so happy that we contacted them immediately upon finding the damage instead of waiting for insurance estimates/evaluation as that can actually reduce the claim value as it can be considered negligence.
- Rebecca A.
A

Rating
I called
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to request a second opinion and estimate for damage caused by a leaking hot water heater in our attic. The first restoration company said we had moisture in walls and wanted $1300 to dry everything out.
Springfield Water And Smoke Damage Specialists Provider Name Locked
with
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came by and performed the exact same tests as the first company and said that the moisture was minimal and that he would recommed just turning up the A/C and putting fans in the attic to complete the drying.
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did not charge us a dime for the advice and saved us $1300. Thank you for being honest and having integrity. I would highly recommend
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and use them in the future.
- Chris B.
A

Rating
The service men were professional and gave a detailed explanation of the procedure. Being unfamiliar with the workings of any project, an understanding of the procedure gives me more confidence.
- Margaret F.
A

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Springfield Water And Smoke Damage Specialists Provider Name Locked
installed new drywall, door jambs, doors, tile, carpeting, cabinets and bathroom vanities. They also painted all walls and new baseboards. The quality is fantastic and the finishing work very detailed.
Once the reconstruction began, the timeline progressed as estimated, deliverables were met and the workmanship was impeccable.
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Hannappel, Operations Manager, managed his subcontractors well and each one met the high standard of
quality
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expects.
An unexpected home emergency and major construction project is never stress free (in fact, it is very stressful), but
Springfield Water And Smoke Damage Specialists Provider Name Locked
made it as hassle free as possible. My home is absolutely beautiful and the craftsmanship is flawless. It looks and feels better than pre-flood condition. I am grateful to
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and am certain anyone doing business with them will be equally pleased. In fact, since my reconstruction, I refered them to a friend and she too had a great experience.

- Kelly D.
F

Rating
First of all, I live in
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, Ky. My house was flooded from a broken water line on June 4th, 2014. We found the house was flooded on June 6th as we were out of town when the water line broke.
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from Paducah, Ky came to my house after I called them because State Farm named them as a clean up crew.
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installed a number of drying equipment to dry the floors before the floors could be removed. All the hardwood floors had to be removed. The equipment raised the temp in the house to over 105 degrees. A few days later a
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crew from Bowling Green, Ky came to the house to remove the floors as the crews from Paducah were already booked because of many other flooded and damaged homes from storms. The Bowling Green crew removed the floors, but in doing so they: tore holes in the walls, tore a hole in the refrigerator, they cut all the plumbing off at the wall and floor in the laundry room, kitchen and bathroom. They cut the wiring for the dish washer and garbage disposal. They also cut the input water hose that was connected to the dish washer. They damaged all the baseboard and threw it and the plumbing in the dumpster. They ruined an antique dining room suit that is dated 1912. The suit was in perfect condition before this event. The suit had some damage from the heat from the equipment but most of the damage was nicks and scratches from the workers. The furniture should have been removed before the demolition started.
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of Bowling Green said I would be compensated for all the damage that they did. So far nothing has happened. They want to appraise the dining room suit by a friend of
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to see what it would cost to repair. As anyone knows, the value of the furniture will never be the same, even if it is repaired. The manager at the Bowling Green
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admitted they did a lot of damage and he said this in front of our State Farm Insurance adjuster. There is one room in my house that has mold on the carpet and padding, they were supposed to have cleaned the mold already and have done nothing. I am still waiting for
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to resolve all of the damage they have done, and this is August 18, 2014. A big thumbs down to the Bowling Green
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and their management. Also they will not respond or reply to my calls.
- Dennis W.
A

Rating
Mr.
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C*** thoroughly inspected my crawlspace, a 2400 square ft. home. He explained what the situation was and clearly described what would solve the problems. What he said made good sense. His reasoning was sound and based on significant experience. He explained accurately what he would do, we decided on a date and the job was accomplished as promised. It has been over a month now since completion and what I have is a clean crawl space where there once was active mildew and fungus growth. There is a continual drying process going on, thanks to a
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, effective exhaust system. I was kept informed by his pleasant office help before the work began and during the process. The weather was partly rainy and difficult but it still took less than a week. There was no debris left and I was never inconvenienced. Recommendation? You bet!
- Thomas P.
A

Rating
So I get a call at work that one of my pipes was busted and overflowing for a good twenty minutes before anyone in my house noticed it. Not good. It flooded the entire upstairs and went through the ceiling in the room below onto a very, very expensive carpet and ruining the electrical wiring on the way. Not good. Called State Farm and then I called
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. Very good. They took care of everything.
Springfield Water And Smoke Damage Specialists Provider Name Locked
and his team were great to work with and continue to put it back just as it was with really no effort on my part. Thanks a million guys!


- amir Z.
A

Rating
Took one day and it was done . Looked great . They clean everything up and very professional. Will do business again with them and would recommend them to family and friends.
- connie S.
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All Water And Smoke Damage Specialists in Springfield, IL

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

A C R, Inc.

925 Seton Ct
Wheeling, IL
A c r is the painless restorer, delivering total claim accountability,expert restoration and...

Above and Beyond Cleaning Specialist

1 Cottonwood Dr
Chatham, IL
Additional email - d.white1@insightbb.com.

Advanced Foundation Repair & Replacement

6 Picardy Dr
Lake St Louis, MO
We fix bowed walls, offer piering for foundation settlement and fix any & all foundation...

All Pro Floor Care

4130 N Wells Ave
Springfield, IL
We provide cleaning services and water restoration services to central illinois, we currently...

Allensbc.com

1077 Canary Ave
Yorkville, IL
Inside or out, blackened over time or in a disastrous condition, sodium bicarbonate cleaning...

Braun Construction Services, Inc.

2143 Payne Ave.
Alcoa, TN
Bcs is a nationwide 24hr emergency response company for fire, water and storm damage. we also...

Cahaba Scapes

2130 11th avenue north
Birmingham, AL
We offer a full scale of all outdoor improvements, from simple lawn care to complete landscape...

CHRISTIANO'S REMODELING & RPR

216 KENYON DR
Springfield, IL
28 years in business. family owed and run, 4 employees that do all the work. we do not farm...

Dave's Contracting & Cleaning Inc

All over Illinios
Plainfield, IL
Hi, at dave's contracting & cleaning inc. we handle almost everything and anything you...

Indoor Environmental Professionals Inc

1500 Hardt Ct
Pekin, IL
At indoor environmental professionals our mold inspection, mold remediation and mold...

jack kriel construction

718 S Sevent St #404
Springfield, IL

JONDEC PAINTING

17243 ODELL AVE
Tinley Park, IL
15 employees. uses subs for wallpaper. cost is determined by the job. no travel charges. ask...

Larry Nesch Inc

Springfield, IL
Home improvement contractor

Mabe Concrete & Construction

421 w. lawrence ave.
Springfield, IL
Offerring a wide variety of services with the quality you expect and deserve at a reasonabe...

McWhorter Construction

218 north 6th
Petersburg, IL
We are a full service construction company, serving central illinois, roofing, new homes,...

Metropolitan Construction Company

PO Box 70004
Saint Louis, MO
General contractor specializing in storm damage - roofing, siding, gutters, soffitt,...

Nyilas Cleaning Service Inc

3201 Saxony Rd
Springfield, IL
Additional contact name - joyce nyilas, peggy sidener. additional email -...

Overseers

8 Casey Rd
Mc Donald, PA
Never a deductable . claims specialist.

Peerless Cleaners, Inc

519 North Monroe Street
Decatur, IL
Since 1945, peerless cleaners has been passionate about serving not only our customers but the...

ProClaim Public Insurance Adjusters

4651 Roswell Rd. NE
Atlanta, GA
Proclaim is one of the fastest growing public insurance adjusting firms in the nation because...

Stabilize Inc

2110 S 10th St
Springfield, IL
We are licensed by the state of illinois for environmental remediation including mold testing...

Stabilize, Inc.

2110 S 10th St
Springfield, IL
Stabilize, inc. began in 2003 with a handful of dedicated employees commited to providing...

Stabilize, Inc.

2110 S 10th St
Springfield, IL
Stabilize, inc. is licensed by the state of illinois, an accredited member of the better...

Stanley Steemer

2837 Singer Ave
Springfield, IL
Stanley steemer has been providing cleaning and restoration services for both residential and...

Stanley Steemer

1800 Clark St
Carterville, IL
Stanley steemer has been providing cleaning and restoration services for both residential and...

STEAM POWER

1717 STEVENSON DR
Springfield, IL
We employee 8 employees, we contract several business near the springfield, sangamon,...

Stephens BMW Inc

631 E Princeton
Springfield, IL
Locally owned. additional phone - (217) 544-6733.

Sutton Siding & Remodeling, Inc.

1926 N. Peoria Rd.
Springfield, IL
Sutton’s has served the springfield and surrounding central illinois areas for over 68...

Top Notch Remodeling Inc

12040 S Aero Dr
Plainfield, IL
We are a medium sized remodeling company that specializes in residential and commercial...

Vital Restoration

3900 Wood Duck Dr.
Springfield, IL
If you reside in central illinois and find yourself in need of an affordable, efficient and...

Woods Basement Systems Inc

524 Vandalia St
Collinsville, IL
It's been more than 27 years since rick and anna lee woods founded woods basement systems, and...

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