Springfield Marble And Granite Articles

Sample Reviews

C

Rating
Original installation of marble on island countertop was of poor quality with messy seams and even a chipped piece of marble. They came out to correct seams, but where the marble was chipped the correction wasn't very good. The VP of the company suggested they take the marble back to the shop to correct the error and then reinstall. While we had no countertop we decided to redesign the island, so we advised them to sit tight on reinstall. While the original countertop marble was in their possession, it broke. Instead of calling us to tell us this and have us choose new marble, the company chose for us and installed what they chose. It doesn't go well with the other marble in the kitchen. Additionally, they installed this same marble in the powder room with the decorative finish requested, and it also doesn't go well with the colors of that room. I proposed that they refund our money since they couldn't provide the original marble back to us that we already paid for since they broke it; and that they could come get all the marble currently installed, I was told no and he'd see me in court. I was spoken to in a completely disrespectful way and treated in a most unprofessional manner.
- Matthew B.
F

Rating
On the day when the work was to be done:
Kitchen Floor: Mr.
Springfield Natural Stone Tile Provider Name Locked
informed me that there was nothing he could do
since what needed to be done was to scrape the floor with a blade since someone
seems to have put some kind of wax which made it dull. He informed me that he
could scrape the floor for an additional $200.00. The kitchen floor is
approximately 10x3 feet. When I asked him that he should deduct what he
was going to charge me originally to do the kitchen floor, he said that he couldn't
because he had already sealed the floor. If he knew that the only thing that
needed to be done was to scrape the floor, why did he give me an estimate
taking into consideration the floor? I did not see him seal the floor.
Bathrooms: He did not use the machine he told me he would use. Instead he had
two of his assistants use a rough sponge to clean the walls and floor. He asked
me for Windex since he had not brought any. If the only thing that he could do
was to use Windex and a sponge, I could have done that. And he should have
warned me.
The second bathroom floor was cleaned the same way. When I pointed out to him
that there were still
Springfield Natural Stone Tile Provider Name Locked
on the floor he told me that it was part of the
stone. He was right... but, if he knew that there was little he could do
because of the surface of the stone, why didn't he tell me when he gave me the
estimate?
By the way, he also took a roll of paper towels from the kitchen without even
asking.
He requested a $200.00 check for supplies before the day in which the work was
going to be performed. What supplies? I didn't see any supplies other than some grout.
The rest of the money for the work performed, more than $1,000.00 had to be
paid in cash.
As you can see, I made some mistakes... He refused to give me a written
estimate, but, after checking Angie's list and seeing the great reviews he had received I
thought I could trust him. I was wrong.


- Jose D.
A

Rating
Installation was great and his people were very friendly and effecent. We required three sheets of granite to do the job and they completed it in one day. We had planned on installing our own blacksplash but after finding out what
Springfield Natural Stone Tile Provider Name Locked
would charge we decided to let him install the tile we had already purchased. That job was completed in two days
Springfield Natural Stone Tile Provider Name Locked
came through with his promises on starting date, time and installation and did every thing he could to make us happy.
Would not hesitate to recommend him to others.
.They also were the best price we received so we were very happy with the whole project.
- Bill H.
N

Rating
I'm taking the time to review (even though I have two kids under the age of 3 and have my hands full! at the moment!) because the service we had was so great. They took out and redid the grout on the kitchen counter, fixed the loose grout in our powder room and the main work was in our master bathroom. There was rusty and musty looking buildup even though we had it as clean as possible that went to the right and left of our glass shower door. We were even getting little bugs growing in the cracks of the tile and with the cleaning, patching and new grout it is a different place to be now! My husband and I are thrilled with the work.
Last thing,
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used the other bathroom that I hadn't shown him yet at the end of the job and he saw a few problems that I hand't before and he took it upon himself to fix that for no extra charge. I'm glad I asked him to use that bathroom instead of the other ones he had worked on because his
Springfield Natural Stone Tile Provider Name Locked
eye saw a few problems that I hadn't.


- Maria B.
A

Rating
KUDOS to everyone we dealt with at
Springfield Natural Stone Tile Provider Name Locked
(
Springfield Natural Stone Tile Provider Name Locked
and
Springfield Natural Stone Tile Provider Name Locked
especially) for the excellent customer service we received during our trips to the showroom and getting getting our measuring appointment rescheduled after we goofed up.
We made 3 trips to
Springfield Natural Stone Tile Provider Name Locked
show room and we were greeted quickly and professionally as they walked us through the process. The first trip we narrowed down our slab selection to our top three, the second trip we came back to finalize our selection and pick our sink and the third time for the layout consultation (which happened to be the first time we saw "our" slab since it was buried on our other visits).
Springfield Natural Stone Tile Provider Name Locked
went above and beyond to get our appointment rescheduled after we dropped the ball. Her work allowed us to keep our original install date so we could get a functional kitchen back on time. THANK YOU
Springfield Natural Stone Tile Provider Name Locked
!!!!!!!
Installation went great (about 3 hours) and the seams are nearly invisible.
Springfield Natural Stone Tile Provider Name Locked
was less expensive than the place our contractor recommended, so we used some of the savings to upgrade to a composite sink and upgraded the
Springfield Natural Stone Tile Provider Name Locked
to the 3/8 round.
We love our new counter tops and if we ever put stone counters in our bathrooms we will be going back to
Springfield Natural Stone Tile Provider Name Locked
.
- April Z.
A

Rating
Springfield Natural Stone Tile Provider Name Locked
matched the color of granite and put it in new counter top without damaging existing cabinets. Prompt, polite and reliable
- Irina V.
A

Rating
The salesman, Nick
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, provided an in-home estimate and did a great job explaining options and answering all of our questions. He met us at the granite supplier and assisted in selecting the granite slab for our kitchen counter tops. An employee then visited our house and made a template of our counters. A picture was provided of our slab with the template overlaid prior to cutting.
The installers were very polite and professional. They did an excellent job removing the old counter tops, installing the new granite, and installing a new under-mount sink. They worked very quickly, quietly and effeciently, cleaning as they went.
The only minor complaints we had involved communicating with the salesman. He kept leaving messages on our home phone instead of contacting our cell. We also arranged to keep the sink cut-out to use as a cutting board and are still waiting for it to appear. Otherwise, everything turned out great!
- Robert O.
D

Rating
In the end, we have good-looking counter-tops but it wasn't without a lot of hassle.
We ordered solid surface counter-tops through Lowes and were told
Springfield Natural Stone Tile Provider Name Locked
would be installing them.
Springfield Natural Stone Tile Provider Name Locked
contacted us to schedule a time to take measurements. The employee who came to our house to take measurements was on time and friendly.
When the counter-tops arrived, scheduling a time for installation was easy. A team of two employees came to our house for installation. Problems encountered include:
The island counter-tops was measured correctly but cut wrong so that didn't fit. Installation of solid surface counter-tops requires sanding out the seams which created a lot of debris/dust which the employees didn't clean. Had I been told about the dust, I would better prepared my kitchen by empyting out my cabinets so the contents didn't end up covered in a thick
Springfield Natural Stone Tile Provider Name Locked
of dust. The caulking job was awful. The clear caulk used was uneven, crooked, beyond the seam, and the employee caulking left clear caulk finger- and hand-prints all over the counters. The area above the back-splash was damaged during removal of the old back-splash and left unfinished.
Working to get these issues resolved was difficult. The island counter-top was eventually installed and the caulk was fixed but it was a pretty unpleasant experience trying to get these problems fixed. We were almost to the point of just saying "don't worry about it. We'll call someone else." And in fact we did call someone else to fix the back-splash.
We will not use
Springfield Natural Stone Tile Provider Name Locked
in the future nor would we recommend them.
- FRANK F.
A

Rating
Last September 2013, I was remodeling my kitchen and 2 bathrooms and the contractor I was working with, sent me to
Springfield Natural Stone Tile Provider Name Locked
to pick out the granite for the counter tops and breakfast area. I thought the service was great,
Springfield Natural Stone Tile Provider Name Locked
was helpful and very knowledgeable.
Springfield Natural Stone Tile Provider Name Locked
was also familiar with the contractor I was working with. Before I signed the contract and paid 1/3 down on the work, I specifically confirmed with the contractor that golden sparkle granite is included. The answer was YES. A few days after I signed the contract, I was contacted by the contractor and asked to go somewhere else and pick out something different, because this granite is out of my budget. I won't quote any pricing due to the conflict with the contractor and really not knowing if what he told me was accurate. The contractor asked me to go to this big warehouse in
Springfield Natural Stone Tile Provider Name Locked
, Va and select something else in the low end section. In my opinion, the difference between going to one of these big warehouses that has slabs and slabs of granite, is the experience and service. Much better experience at
Springfield Natural Stone Tile Provider Name Locked
. After several conversations back and forth with the contractor and explaining to him that the discrepancy in price is between him and
Springfield Natural Stone Tile Provider Name Locked
, not to mention I signed a contract that included the granite from
Springfield Natural Stone Tile Provider Name Locked
, the contractor agreed to pay for the golden sparkle. In conclusion, if I didn't have this granite installed in my kitchen, the work completed by the contractor may still not have been completed. I was very unhappy with the contractor, but let a lot of his errors and bad work slide, due to me getting this granite. No problems by
Springfield Natural Stone Tile Provider Name Locked
and would definitely use them again and refer others.
- Nancy L.
A

Rating
Initial cut, done over a year ago, was not to specification. A new
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would not fit into the 30" slot from the previous
Springfield Natural Stone Tile Provider Name Locked
. The opening had been cut to 29.75 ''.
Springfield Natural Stone Tile Provider Name Locked
and I talked about the issue and he agreed to re-cut the existing opening to the required 30 inches. ...More /> This kind of service is the
Springfield Natural Stone Tile Provider Name Locked
of a quality business. I would not hesitate to recommend
Springfield Natural Stone Tile Provider Name Locked
and Granite.


- Patricia G.
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All Natural Stone Tile in Springfield, IL

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

ALTON STONE & FIREPLACE CENTER

626 E BROADWAY
Alton, IL

Arizona Tile Co

3100 Cockrell Ln
Springfield, IL

Cahaba Scapes

2130 11th avenue north
Birmingham, AL

Christian Home Improvement

28105 Allentown Rd
Tremont, IL

D & D Stone Brokers

PO Box 2032
Aiken, SC

Dave's Contracting & Cleaning Inc

All over Illinios
Plainfield, IL

DirectBuy of Indianapolis

8450 Westfield Blvd
Indianapolis, IN

Exquisite Designs

47332 Sterdley Falls
Sterling, VA

Galassi Masonry Contractors

121 Twin Oaks Dr
Chatham, IL

Half Price Sinks and Faucets

5711 NE 14th Ave
Fort Lauderdale, FL

JEFF YEAGER TILE

505 Timbercreek Dr
Belton, MO

KD Kitchen, Baths and More

9873 McLaughlin Rd
Williamsville, IL

Marble And Granite City

24137 West 111th Street
Naperville, IL

Premier Brick & Stone

205 35th St
Bettendorf, IA

Premier Brick & Stone

2769 Stonegate Ct.
Hiawatha, IA

RAY'S COUNTERTOP SHOP, INC

125 ROBB ST
Glenarm, IL

Surface Link Corp

4200 Lafayette Center Dr
Chantilly, VA

The Granite Guy

3755 N Dirksen Pkwy
Springfield, IL

Top Notch Remodeling Inc

12040 S Aero Dr
Plainfield, IL

U.S. Marble & Granite

3216 Brickler Rd
Springfield, IL

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