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Skokie Hvac Articles
Hvac reviews in Skokie
From the service call to the installers to payment (they processed my rebate for me), this company is great.
More then a week later I got a message through the Angie's List messaging interface explaining that their records show I purchased the big deal (your records?) as if it were the very first contact. The message went on to state that they would not be able to come install the humdifier until "after April 14th." Now, I live in Chicagoland, and can only assume if you're reading this you do to. I certainly don't need a humidifier to take me into the summer months. The message stated they hoped I "understood" their situation without any explanation to understand. I can only assume that this is a small business incapable of meeting the demand for their Big Deal offered. However, considering I'd had an appointment that was blown off I'd assume they'd make a greater effort to make and keep an appointment and even just to keep communication flowing. To find almost three weeks after purchase that they cannot fulfill their obligation was unprofessional - especially after that missed appointment with no advance notice of the cancellation.
I sent a final message from the Angie's List messaging system on 2.9.2013, reminding them of the missed appointment and explaining I thought the whole experience was unprofessional -- frankly, in hopes that maybe they'd contact me and try to make it right. No such luck. Zero response. And now I'm waiting for a refund.
There are lots of companies out there that can do fantastic work in their respective fields---and all of them can make mistakes with regards to quality, scheduling or any number of things. It's how a company deals with a problem (not the actual problem) that's a better metric in my opinion. Not dealing with a problem is about the worst. I run a small business too -- and know what it's like to be overwhelmed. Had they contacted me soon after purchase to say they were oversold I would have completely understood. It happens. But leaving me in
I called a different heating service, who initially installed my furnace, and asked for emergency service. I was told that I would get a call back from a serviceman, but when I didn't receive one by 7AM, I called again, and was promised service between 1 and 4 PM in the afternoon.
While arranging with a friend to meet the serviceman, the friend offered to call
He rapidly diagnosed and repaired the problem, and then waited to assure that the house was warming before he left. The total time on site was about one hour, and the bill was reasonable.
I would definitely use
The technician seemed honest and knowledgeable, but I don't know enough about HVAC systems to know if I was taken for a ride or if a $49 special was appropriately raised to $200-ish, but the battery thing sure felt a lot like bait and switch. In 30 years of home ownership, I can't remember ever having to replace a battery in a furnace.
I might hire this company one other time to see if they stick with the "not clean and check," but I'm sufficiently uncomfortable with the visit that I also might not invite them back.
Initially, the furnace ran constantly and loudly, both inside and outside the house. It cycled on and off throughout the day, no matter what the temperature setting and it periodically made very loud noises that were capable of waking people up two floors above the furnace.. We immediately called to complain and five days after the installation, the technician came out and replaced the thermostat. We mentioned the fact that the furnace was so loud outside the house that it sounded like we were constantly running a leaf blower, but he wasn't sure he could do anything about the outside noise and since he didn't hear the loud noises we described, he couldn't address those either.
Over the next few weeks, the same technician would return to our house, sometimes with someone else in tow, to take another stab at fixing the problems. He was always polite and friendly, but all of his solutions were temporary, and he frankly seemed to be guessing most of the time. One of the longer fixes (it worked for a couple of weeks) was covering a vent in our return duct with a piece of cardboard. Other "solutions" stopped working within an hour of his departure.
We tried to talk with the head of the company but he refused to return phone calls or respond to written correspondence. The folks who answer the phone would only give us his first name, which seems a little weird. It remains unclear to us why the problems went unsolved for weeks, other than they weren't taking our issues seriously.
We think we're the best, and we can prove it.
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