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we've had scheduling issues from the very beginning: when they first came out in August to film the sewer line in order to determine the exact location for the work, we were told by office staff that the appointment would be done in either the AM or PM, which was ideal for arranging our personal work schedules. However, the actual appointment time we were given was 11-2, which could not be changed and necessitated me taking a whole day off for a 45 minute appointment. Then, when the actual installation was done in October, we confirmed that the indoor electrical work would be done on a specific day, but they could not provide us with a timeframe, so I again took the whole day off. The electrician did not show up til 5:10 pm, looked around a bit (while reeking of smoke and bringing these cancerous fumes inside our house), and concluded that he would need to come back another day because the work would take a few hours. After several calls and emails to multiple people at PermaSeal, we were miraculously able to get on the schedule 1st thing in the morning 2 days later, but even so, this required me to take an additional 1/2 day of work off in addition to the whole day I wasted waiting for the electrician to show.
Currently we're dealing with another scheduling issue: the installation required the removal of two concrete sections of our front walkway, and when we were told this back in August, we elected to have PermaSeal replace them as part of the work rather than find a 3rd party to come in and pour 2 sections of sidewalk, which would be nearly impossible for such a small job. The foreman for the crew in October said that the ground/backfill would need about a month to settle post-excavation before new concrete could be laid - ok, that made sense. Of course, neither our consultant nor anyone else on staff was proactive about scheduling this work, and when a month had passed, we called to inquire when the sidewalk would be replaced and we found out that it had not been scheduled. The earliest date available is December 21: more than 5 weeks away, in the middle of cold winter when quality concrete work really cannot be done in below-freezing temps, and just to add to the frustration, we have out-of-state family members arriving that day for the holidays. Simply unacceptable!
PermaSeal's a) lack of accountability, especially with regards to scheduling, and b) complete lack of response or care from their consultants have left us extremely dissatisfied. We just want this work to be 100% completed and have the frustration behind us!
Several of our neighbors have had flood control systems installed over the past few months by other companies, and not only was the work 100% completed in a much shorter timeframe, but they were all completely satisfied with the entire customer experience, which is a lot more than we can say about our experience with PermaSeal. If given the
For the record, we have no problems to report from the actual work done so far, although we'll see what happens in the spring when the heavy thaws and rains return. The workers that came to do the sewer line scoping in August and the actual excavation and installation in October were all very polite and professional, with the exception of the aforementioned smoky electrician.
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