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He also gave me advice on a solution to our front step problem that we will have him back to fix. I will definitely have him back.
First call: The first plumber replaced a flush valve on one toilet. The plumber came the same day we called, arrived on time, was polite and courteous, and we thought he had done a good job, until a few weeks later....
Second call: A few weeks later, a toilet handle broke on a different toilet. I called J & S plumbing and gave them the information on the type/model toilet we have. On the same day that I called, a plumber came to fix the handle but he didn't have the part! While this plumber was at the house, I had him check the flush valve on that toilet and he said it needed to be replaced. He looked at the first toilet and told me the first plumber installed the wrong part! I asked this plumber to fix both flush valves. Of course one of the toilets still couldn't be used because the handle was broken! I ordered the toilet handle on line and repaired it myself.
Less than a week later, we heard a loud *bang* from the toilet and discovered that the flush valve had popped up and slammed into the top of the tank! Obviously the flush valve had not been installed properly.
Third call (to fix the improperly installed flush valve): Similar to the first two calls, a J & S plumber came to the house the same day that I called. This plumber (the third plumber from this company) arrived on time and was polite. He also told me he often gets called back to customer's homes to fix shoddy work performed by the second plumber. He fixed the toilet at no charge and made sure the flush valve was installed correctly on both toilets. He also looked at a third toilet and told me that it required repairs too...he said he would order the part and call me in a few days to schedule the install. It's been 2 weeks and I haven't heard from him.
While we appreciate how responsive, punctual and courteous this company is, we are extremely dissatisfied with the quality of their work and will not use them again.
Update 11/9/13: A few days after my review was posted, the owner of the company,
Everything went well. They gave me an estimate if I wanted them to come back and have them install
an external opening for rodding in the future.
I would use this firm in the future.
It was late Thursday afternoon when I called Nick. He picked up the phone almost immediately. After I described the problem, he asked if the old flange is metal or plastic. I said plastic. Nick said a broken flange is a problem he encountered about once every two weeks, and the charge would be $235, everything included, and with a one year warranty. I said I have their Angie's List coupon for $49. Without any hesitation, he said it would then be $185. We set up an appointment for Friday morning.
Nick called Friday morning to ask if he can come earlier because an earlier appointment had been cancelled. I agreed. Nick and
I mentioned that the toilet had another problem which was that the fill valve dripped and also that the toilet gave a hissing sound for a long time after each flush. Nick said he will change the fill valve for me, and proceeded to do so. The hissing sound went away with the new fill valve. Nick also noticed that there was a gap between my bath tub faucet (spout and control knob) and wall and proceeded to seal them.
While doing all the work, Nick also patiently answered many of my questions including whether to seal the bottom of the toilet, different types of wax rings, the unusual fill valve and gasket for my toilet, what the water level should be in the toilet tank, and where to look for parts, etc.
They fixed the problem within a half hour!
They were polite and very professional. van as well.
HIGHLY RECOMMEND THEM.
All Plumbers in Schaumburg, IL
Franklin Park, IL