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Roselle Lawn Mower Repair Articles
Lawn Mower Repair reviews in Roselle
Long story: My lawn mower is well used and the pull string had started breaking regularly, so I knew I needed to have the whole mechanism replaced rather than just the string as I had done before. I was travelling a lot and don't have a car large enough to transport the lawn mower to a repair facility, so I hired a friend's sister (home from college) to do it for me with her Jeep SUV. I called
Fast forward a week and my friend's sister took the lawn mower to the repair shop and paid a $30 deposit. I called that afternoon to discuss the repairs I wanted done and the employee on the phone remarked he "didn't remember a lawn mower, but certainly remembered the blonde in the Jeep." I assured him she dropped off my lawn mower and that I wanted the pull string mechanism replaced. He said it would get done.
A few days later, the work was done and she went to pick it up while I was on travel. The bill was over $90 - not including the deposit. They took the liberty of replacing the blades (one appeared bent?) and spark plug (because they thought "it needed it"). She paid, not knowing what else to do, and brought it back to my house. When she called me to let me know, I was pretty upset. I had not asked for new blades and would not have agreed to the work had I known it would be so expensive. I would have just bought a new mower.
I called the shop and confronted them about the new charge and, again, he made comments about "the blonde in the Jeep" before addressing my comments. Not very professional, nor respectful. I informed him that I was very dissapointed and in the future he needed to alert customers before changing the agreed scope of work. He apologized and stated he would fix my mower for free if anything happened to it in the next year. The lawn mower works well after repair.
In retrospect I should have had her take the mower back, had them put on the old blades - they worked fine - and had her/my money refunded. They completely took advantage of her naivity rather than honestly and respectfully completing the job they were asked to do. I will never go back and will absolutely make sure people (including Angies List and my group of young homeowner friends) know not to use their business.
He came in about one hour earlier than the scheduled time in the morning, which was great as freed me up earlier. He was a great guy to talk to and very professional. The service was completed to my complete satisfaction at a great price. I will definitely call
Provider arrived at stated time and identified an issue, repaired the mower and tuned it up. It is running great! They came to the house and it was very easy to schedule and complete.
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