Sample Reviews

A

Rating
Driver took over 1.5 hours to unload and position POD. Driver left mats at my house and had to return to get them. Driver was not very friendly. Seemed to be very tired and irritable. Did not provide any paperwork for me to sign confirming receipt of POD or instructions, etc. Driver had no real information about the POD except there it is. Good product and very clever unloading and positioning equipment but the customer service side leaves much to be desired in this instance at least. Driver would not call dispatcher or office for information as well. Strange experience but I Love the POD and am using it well.
- Quentin E.
A

Rating
Everything went wonderfully. They were very responsive to our initial request and provided a competitive price. We set up delivery, got the rental agreement signed online (very convenient by the way) and paid. They even called a day before the scheduled delivery and offered to deliver it a day early (at no extra cost) because they had some extra time.
We were moving to a new house and calling to get the container moved was very easy and done within a reasonable amount of time. And pickup of the empty container was just as easy as everything else.
The part that moved me to write the review, however, was surrounding an errant charge on my credit card. As soon as I noticed it, I double checked the 'fine print' on our agreement and it still looked to be incorrect. So, I called
Rockford Storage Facilities Provider Name Locked
and left a voicemail about my concern and he called back within 5 minutes. He took a quick second to look up our charges and discovered that it was indeed an incorrect charge and refunded it on the spot. No hassle, no argument.
When you're dealing with a vendor for the first time and there's a billing issue, you really just have no clue how it is going to turn out. But I will say that
Rockford Storage Facilities Provider Name Locked
was extremely gracious, helpful and professional. I will use
Rockford Storage Facilities Provider Name Locked
again and will recommend them to anyone else needing portable storage!
- Jason W.
A

Rating
don't MOVE IN HERE! The apartment complex will only return your calls if its about them getting their rent. They half a** fix everything. The walls are cracked. The carpets are disgusting and have mold under them. We went over them four times with a carpet shampooer and were still pulling gross dirt out on the fourth try. The internet drops every 30 seconds. Worst apartment management I have ever done business with.
- Cara P.
N

Rating
Prior to the move day the owner of the company came out and evaluated the house. At that time we agreed upon the move schedule and how the process would happen.
Rockford Storage Facilities Provider Name Locked
is very easy to work with and is very accommodating to the movers needs and wants. The team showed up on agreed day and time, very professional and courteous. They brought a full team in to do the packing of everything, They were very careful to ensure that all items were taken care so as not to damage or break anything. Once at the new house they unloaded and placed all items exactly as needed. They even moved some other items that were already in the house for me too. We were very happy with the work and will use this company again.
- Richard M.
A

Rating
2 guys came to my house to pack up a POD since i was moving. the POD was only 16x7x7 and I really did not think my stuff would fit into the POD but these 2 young men, wrapped and packed everything so carefully and so efficiently that the POD held about 95% of my 3 bedroom, 2 bath home that i had lived in for almost 30 years. the rest fit into a 5 x 5 little storage unit. i was totally amazed at how efficiently, carefully, they worked. they did it in 4 hours and took no breaks. The owner also called several times to make sure everything was going to my satisfaction. Other companies could learn something from this company's customer service. I would hire them again (and plan to do so shortly to unpack my POD at my new place) in a heart beat.
- pat W.
F

Rating
Mom and Dad contracted with Mayflower Moving who subcontracted the job to Dodge. we assumed there might be some damage to some items-- there usually is during a move--but this was terrible. This company proceeded to damage several pieces of furniture and destroyed $100's worth of antiques. One antique rocking chair was worth $300, they set it down carelessly and snapped off one of the rails. They didn't say a word, but put it in the back corner of the basement where we found it several days later. It was around 100 to 110 years old, in excellent antique condition, but it's worth $Zero now. In one box of glassware every single item utterly crushed to smithereens. One of the leaves in the dining room table was broken. The side snapped off and missing. If we had the piece it might be repairable. On an antique kitchen table, big scratches across the top. A china cabinet was set down on it's side (the finished side that shows when hung on the wall) on the rough concrete of the basement floor. Many other items chipped and scratched.
We decided to use a moving company because we (erroneously) believed they would do a better job than we would ourselves. We thought they'd have all the right boxes and straps and cushions and EXPERTISE to carefully load the trucks and move items without damaging them. Other movers offered to box up specialty items. We assumed this company would do likewise. This company even asked that WE move all the items up the steps from the basement of the house we were moving out from.
I do not, will not ever recommend them. I will not ever use them again.
Oh, BTW when we complained about all the damage, with a list of values, they graciously sent us a check for $53.
- Ken F.
A

Rating
The approximate cost was for the entire move. I am writing this review because this PODS location made the deliveries. They did an outstanding job. The office staff returned calls and the delivery works called before drop offs and pick ups.
- David H.
F

Rating
I needed a truck to haul plywood sheets laying flat. I called and asked if they had any trucks available and was told they had a 5x8 and 8x12 vehicle available. When my daughter and I got there, all they had was trailers. I said I had just called and was told they had two trucks available. One of the guys said he had spoken to me and indicated only trailers. Apparently there had been a mis-communication, though I had clearly said "trucks". I'd have let it go at that when my daughter calmly recommended they be more clear on the phone, she had heard the conversation. Immediately, both of the employees behind the desk started yelling at both of us how they had been clear and making comments about our understanding. I told them both they shouldn't start yelling at their customers which seemed to incite them both even further.
Rockford Storage Facilities Provider Name Locked
could have handled this easily by saying "Sorry for the misunderstanding" and letting us know when a truck would be available. Apparently business is so good at
Rockford Storage Facilities Provider Name Locked
they can treat potential customer's terribly and get away with it. We walked out and they will not get any business from us.
- Tom H.
F

Rating
My experience with
Rockford Storage Facilities Provider Name Locked
started on
Rockford Storage Facilities Provider Name Locked
17, 2014 when I called in and requested a quote to move my apt - I talked to
Rockford Storage Facilities Provider Name Locked
who talked me about their great customer service and after asking a few questions quoted me $135 / hr for two guys. I agreed to the quote and asked
Rockford Storage Facilities Provider Name Locked
to book the appointment - he asked for a credit card number to book the appointment
On
Rockford Storage Facilities Provider Name Locked
30th , I called
Rockford Storage Facilities Provider Name Locked
to confirm the appointment and he said yes, I'm sending 3 guys for $175 / hr - I told him that's not what we have agreed to and his response was ' i'm telling you this now' after going back and for he said, fine i'm sending the two guys for $135.
On the day of the move, 3 guys showed up - I called
Rockford Storage Facilities Provider Name Locked
and after again going back and forth with the price - he said, we can do it for $160 / hr. I said fine - let's do this. (Is not like i can cancel the appointment - i was ready to move out from my apt and couldn't take another day off to plan the move)
So the move went fine -- the three guys were very courtoues and took care of all my furniture. When we finished the move 3 hours later i asked the crew supervisor what was the total (my estimate based on the rate i agreed with Keving was $160 x 3 = $480). I was fine with that price - i even planned on tipping the crew. The crew supervisor comes to me with an invoice for $750 and says,
Rockford Storage Facilities Provider Name Locked
is on the phone he wants to talk to you - I start to question the total price of $750 and
Rockford Storage Facilities Provider Name Locked
mentoins that there is a charge of $160 for transport and and extra $60 for gas (something that was obviously included on the $160 price) - Again , the back and forth goes on - I'm telling
Rockford Storage Facilities Provider Name Locked
I can't pay that much money - that's not what we agreed on and he replies 'OK - how much do you have -- how much can you pay' i responded... All i have is $500 that's what i budgeted for the move (3 hrs - 2 guys).. he said fine I'll take the $500
Overall, very dissatisfafied with how i was treated - The whole experience felt like a shakedown - I will never use this company again.
- Christian C.
C

Rating
I made a reservation for my June 28, 2014, move with ABS on May 16, 2014. Three days before my move, I was contacted by ABS and informed that they would need to reschedule my move to June 29, 2014 because they had overbooked. They did not admit that this was the reason why until I agreed to change the date of the move. Since they contacted me 3 days before the move, I didn't really have a choice. I never did get a straight answer as to why my date was being changed since I had my reservation a month and a half earlier.
I had contracted with ABS for 4 movers, and only 3 came to our house. The foreman told me he would give us a discount because there were on;y three men there. The movers did a pretty good job; they hustled and worked very hard. They did break/damage several items, but they were not solid wood. My husband paid for the move at the end of the day, and they did not give us a discount. I contacted the office the next day and the did refund a portion of what we paid based on the three man crew.

- Abigail H.
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All Storage Facilities in Rockford, IL

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

11TH STREET SELF STORAGE

1919 11TH ST
Rockford, IL

24/7 SELF STORAGE

4850 N MAIN ST
Rockford, IL

A ADDITIONAL STORAGE

7319 N. ALPINE RD.
Loves Park, IL
-

A AMERICAN SELF STORAGE

7511 VANDIVER RD
Rockford, IL

A PLACE FOR SPACE

3722 BAXTER RD
Rockford, IL

A-1 SANDY HOLLOW U STORE

5750 SANDY HOLLOW RD
Rockford, IL

AAA WINDSOR STORAGE

2437 N CENTRAL AVE
Rockford, IL

AIRPORT SELF-STORAGE LLC

4908 S MAIN ST
Rockford, IL

Atlas Van Lines Inc

1212 St George Rd
Evansville, IN
Additional phones - (800) 638-9797, (812) 421-7168, (800) 847-6683, (800) 638-9797. additional...

AUBURN STREET STORAGE & RENTAL

5109 AUBURN ST
Rockford, IL

B & D MINI STORAGE

4009 S 6TH ST
Rockford, IL

Bates Moving & Storage

815 Benny St
Salisbury, MD
Cost is deteremined by the job. additional email: service@batesmoving.com. agent for united...

BAXTER ROAD SELF STORAGE

5315 SANDY HOLLOW RD
Rockford, IL

BLACKHAWK MINI STORAGE

707 E.PRAIRIE HILL RD
South Beloit, IL
We provide clean, 24 hour accessible storage of various sizes for auto/boat storage as well as...

Blackhawk Moving & Storage

340 South Avenue
Sycamore, IL
Cost is determined by the job. also accepts payments via traveler's check, money order,...

Blue Van and Storage Inc- Allied Van Lines

328 Dietz Ave
Dekalb, IL
Cost is determined by the job.

Bulldog Movers Inc

4194 Northeast Expressway
Atlanta, GA
100+ employees. no subs. cost determined by the job. agent for wheaton interstate moving....

Christofferson Moving and Storage

2422 Springbrook Ct.
Beloit, WI
Customer satisfaction is at the center of every job for christoffersons. everyone pitches in...

Clouds Moving & Storage

1509 S Sandhill Dr
Washington, UT
Family owned and operated. families moving families. over 35 years experiance. qaulity you can...

CONTEMPO SELF STORAGE

2605 PAMELA AVE
Rockford, IL

DEKALB COUNTY SELF STORAGE

1005 W LINCOLN HWY
Dekalb, IL
Dekalb county self storage, inc. provides high quality self storage units to the dekalb...

Delaware Moving and Storage, Inc.

214 Bear Christiana Rd
Bear, DE
Delaware m&s is a full service moving company. we have been providing services in delaware and...

FIRST PLACE STORAGE

1800 BROADWAY
Rockford, IL

Fort Dearborn Relocation

530 West High Street
Sycamore, IL
Fort dearborn relocation has provided chicagoland moving & storage services for over 21 years....

Fort Dearborn Relocation

530 West High Street
Sycamore, IL
While most people may only be looking to move down the street, or to a larger city, fort...

Hood Moving

304 Browns Ferry Rd
Chattanooga, TN
At "a moving around" we understand the importance of moving not just furniture but the family...

J & J STORAGE

815 NASSAU PKWY
Rockford, IL

LAWSON CONSTRUCTION

3718 SAMUELSON RD
Rockford, IL

MERIDIAN SELF STORAGE

1619 N MERIDIAN RD
Rockford, IL

MEYER STORAGE

1360 KYSOR DR
Byron, IL
Storage

MHO MOVERS

20 RED OAK LN
Norwalk, CT
Mho movers is an experienced and trusted partner for all of your local and long distance...

Modern Piano Moving

992 Hwy. D.
Sullivan, MO
Additional dba - modern moving systems. additional contact names - derek d, stephanie w,...

NATIONAL BUSINESS & IND CTR

1922 7TH ST
Rockford, IL

O'Mara Moving Systems Inc

1240 S Adams Ave
Freeport, IL
We provide local and intrastate moves, as well as long distance and international relocations...

POST OFFICE SELF STORAGE

2685 SANDHUTTON AVE
Rockford, IL

PUBLIC SELF STORAGE

3231 N MAIN ST
Rockford, IL

PUBLIC STORAGE

4850 N MAIN ST
Rockford, IL

RIVERSIDE PLAZA SELF STORAGE

6551 E RIVERSIDE BLVD
Rockford, IL

Rockford Storage

1034 Short Elm St
Rockford, IL
If you are looking for personal or business storage, then you want a storage company that can...

ROCKTON MINI STORAGE INC

940 W RIVERSIDE BLVD
Rockford, IL

SAV-BEST MINI STORAGE

5900 SPOONER DR
Rockford, IL

Start Moving

2372 old combee rd 103
Lakeland, FL
Thanks for giving start moving (previously known as smart move) the opportunity to take the...

STORE IT ON HARRISON

1500 LINDA AVE
Rockford, IL

SUPERIOR SELF STORAGE

1711 YORK AVE
Rockford, IL

TAPCO WAREHOUSE

222 CEDAR ST
Rockford, IL

Universal Relocation Systems Inc

1260 Oakwood Ave
Dekalb, IL

Universal Relocation Systems Inc

1234 Shappert Dr
Machesney Park, IL
Additional dba - north american van lines inc.

WINNEBAGO SAFE STORAGE CORP

211 N CHURCH ST
Rockford, IL

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