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From our first visit to installation was only three weeks. We supplied our own new undermount sink, and reused our exisiting faucets etc.
The team did an excellent job on installation day. Old countertops removed, new ones installed. One of our pieces was a very odd shape due to the kitchen layout and despite the laser measurements we had to have some cutting into the dry wall. They did a great job of levelling the countertop even though our cabinets were not all at exactly the same level. And the pattern had been laid out on the slabs to give an extremely good join from one piece to the next, not easy with the granite we chose. I was impressed by the attention to detail of the installers, and the way they finished off the job and cleared up at the end of day.
Great price and good service, very impressed.
Reading some of the (albeit older) negative reviews, I need to stress how important it is to sort out before the install EXACTLY what you want done - where holes are going to be drilled etc - and not leave it to the day of the install before thinking about these things.
The real big problem is that the tiles are all uneven. Edges stick up so that you can't push a chair along the floor. Not one tile is even on all sides with the adjacent tile. They used the wrong color of grout. The used white. I wanted a darker grout.
Right away, the grout cracked all through the floor. The whole job looks very bad. I didn't contact them because I didn't want them back in my house. I don't think they have the skills or expertise.
first day of installation. First, neither was on the job site during any part of the installation. Two other
workers showed up at my home and installed.
They had problems from the beginning on how to get the granite in the
house. They hit an interior door, which
was no real problem since I was replacing it, they didn’t know that. Second, they start sawing the granite to cut
out the stovetop hole. At no time did
anyone say that granite dust would be in everything, on all 3 levels of a 3,800
square foot house. They never taped off
the kitchen to make a
didn’t do it right the first. Therefore, they had to go get the equipment back
out of the truck. The dust was so bad, 6 rooms away on another level you could
write on the furniture with your finger.
I had to have 3 guys for 9 hours come to clean, plus a 40 hour week for
me to clean my personal belongings.
This is not the worse…they did not seal the countertops correctly. After 2 weeks of trying to get ahold of
on another phone to get ahold of him. He came out, put a mixture of paste on my stains, told me to call him in a few
days and left me a jar of sealant to seal it myself. At
this point, I was more than willing to finish their job. However, the stains DID NOT COME UP. I have called repeatedly,
has answered there phone since. Upon
investigation they have not owned their corporation like the advertise since
2007, they have since late 2013(less than a year)! They do not stand behind their granite,
workmanship or professionalism. I am in the process of filing against them, it wasn’t until I seen them on
that I knew how to find them again, with a different phone number.
My family had an exceptionally poor experience with this vendor. After a year of renovating our home from top to bottom, our last project was to install a new kitchen counter top and sink, and hired the only one we had significant issues with in regards to timeliness, professionalism, and workmanship. We signed a contract and paid in full (our mistake!) as we were told this was their policy and needed to secure the stone material for the counter top. We were told that the material we selected was in stock, and they would come and rip out our existing kitchen on June 28th. We were also told (verbally and written) that they would be ready as early as
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