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Dog Walking reviews in River Forest
Unfortunately, an unannounced change made by the company in early January of this year came to my attention when new walkers-in-training showed up at a time I thought was quite late. Upon checking the online schedule, I discovered that the window for arrival of walkers had been changed from 11:30a-12:30p to 11:45a-1:15p, which is quite a different wait for a pup under six months of age considering we leave home at 8am.
This change closely followed a day in which I was informed after I'd left for work that a normally scheduled half-hour visit would be cut short to just 15 minutes due to poor weather. No credit to my account was offered or given, though it bears mentioning that if the customer makes a change for the following week any time after Thursday, the company policy is to charge you half of that day's fees. In other words, if I find out on Friday I'm going to be working from home next Thursday and won't need a walk, I still get charged half of the fee for that visit.
In any case, when I contacted the company about the change to the scheduled walk, there was no expressed concern that they'd done so without making effort to communicate that to us--the customer--ahead of time. It was simply stated as the way things would be. When I noted (politely; I'm happy to post my part of the exchange if anyone is curious) that we would simply liked to have known about and discussed the change, the response conveyed a
So find another walker we did. Though I'm not bargain hunting, they are much less expensive (by 30% for a half-hour walk), yet far more responsive. Changes can be made the day of the walk without any additional fees. Federal "snow days" don't mean a canceled walk (great for those of us who don't operate on the government's schedule). Finally--and most importantly--the owner visited with us in our home for at least an hour to discuss our dog and our needs, how we were training the dog, etc. We talked about changes down the road, to be discussed in advance, namely a move to a two-hour walk window when the pup is ready for that change, but again... after a discussion with us.
In the weeks since we switched to the new provider, I can't say the quality of walks has improved or diminished... they are every bit as good as
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