Pontiac Fireplace Contractors

Pontiac, IL

Pontiac Fireplace Installation And Maintenance Articles

Sample Reviews

A

Rating
Purchased an Angie's list deal. Went to their shop to look at options and pick out what we wanted. Scheduled installation in a timely manner and did a great job with the project. Would recommend them.
- Teresa Z.
D

Rating
I want to be their customer but for some reason they (
Pontiac Fireplace Contractors Provider Name Locked
and
Pontiac Fireplace Contractors Provider Name Locked
) keep leaving me out.
I needed to get a fireplace insert. I choose them because of the 4 star rating.
Visited their site. Filled out the "Fireplace Measuring Form" with all the info, plus took pictures of my fireplace, as they recommended. I was ready to purchase.
I met with
Pontiac Fireplace Contractors Provider Name Locked
, who seemed knowledgeable, provided me with some options and asked me to take some more pictures of my chimney.
I took the extra pictures, sent email back asking for quote. I received nothing so far.
I called to find out why. I spoke to
Pontiac Fireplace Contractors Provider Name Locked
- an "irritably pleasant" woman, who seems to be handling God knows who many things at any given moment.
I was trying to explain to her the situation when I was interrupted with "Is this a quick question?" and with "when the doors are closed, I'll look up your information" ... without actually asking me for anything identifiable.
I actually said: "would you like me to give you my last name or the address?". To wich
Pontiac Fireplace Contractors Provider Name Locked
replied: "hold on, I have to get a note to write on..." and the put me on hold.
There seems to be no one else who provides that kind of service: fire place inserts installation.
@Nordic, if you are reading this. I want to be your customer. I don't understand why you keep dropping the ball when it comes to me?
Thinking about it, maybe I should open a business like Nordic, only rivaling them in customer service.... hmmm.
- Ravshan A.
A

Rating
I used
Pontiac Fireplace Contractors Provider Name Locked
earlier this year. I don't know if I wrote a review for the prompt and professionally performed service they performed at that time. I certainly was pleased with the service I received then. I normally left my pilot light on, since I don't feel comfortable to manipulate natural gas control knobs. When it got quite hot in this year's mid-summer, I turned off the pilot light in order to eliminate the extra heat caused by the pilot light. Now that we get cool mornings, I decided it is time turn the pilot light back on. Being unsure of my safety if I turn the knob from off to on, I called
Pontiac Fireplace Contractors Provider Name Locked
asking for help. The gentleman on the phone suggested that I could come to the store and he would show me how the knobs and pilot light igniter work. After I told him that I had a medical problem which made it inconvenient for me to leave the house right now, he decided to work with me over the phone. I was impressed with the gentleman's instructions over the phone. I now feel that I received the training I needed which helped me to overcome my gas-knob-phobia. After the instructions I got off the phone and managed to turn on my pilot light. I was elated and called back to thank the gentleman at
Pontiac Fireplace Contractors Provider Name Locked
. I promised to report his help with a review on Angie's List.



- ARNOLD R.
A

Rating
Pontiac Fireplace Contractors Provider Name Locked
is very pleasant to communicate with. Very experienced and knowledgeable. Quickly instills trust. Very efficient and keeps the work area clean. Everything worked fine when he completed the repair. Also performed general service and cleaning of the fireplace.
- George V.
A

Rating
Buck is a lifesaver. I called him at 4:30 when I found out the seller in a real estate transaction had not lined up a contractor to take out the uncertified
Pontiac Fireplace Contractors Provider Name Locked
, 3 days before closing. I called Buck in a panic. Buck got on the phone, even though he was out the door to a well-deserved vacation, and told me he could have someone out by 6:30. They came, removed the
Pontiac Fireplace Contractors Provider Name Locked
and we closed the sale. They don't do roof or ceiling repair just fyi so you'll have to line up another contractor to finish the job. If you need a
Pontiac Fireplace Contractors Provider Name Locked
removed, call Buck. Tell him I sent ya. Great guy.
- DIANE P.
F

Rating
I purchased a freestanding gas fireplace with a porcelain finish
from
Pontiac Fireplace Contractors Provider Name Locked
. The service in the showroom was very good. The sales
staff was knowledgeable and I purchased from them with confidence. I checked
Angie’s list before the purchase.
When picking up the fireplace at the store, I noticed the...More /> box had damage on the side, towards the bottom in the form of a hole, several
inches across (possibly from a fork-lift).
(This was not the first unit that apparently had damage; another one
that I did not see was rejected by the store, causing a delay in receipt of the
unit I received). One employee suggested
we open the box and inspect it. Another said there was no need as he had
inspected it, pointing out that the box had been re-taped at the top by him.
We secured the fireplace in my car and I took it home. The
transport occurred without incident.
Upon carefully opening the box I found there was a large
chip out of the top of the fireplace. The damage was not located where the box
was damaged. The fireplace appeared to have been well packed and there were no
signs of damage to the box near the damaged top. Other than the top of the box
having been re-taped, there was no other evidence of the fireplace having been
unpacked previously.
I reported the damage to the store, requesting a replacement
top only, as the rest of the unit was OK. The email response I received made
the claim that I must have damaged the fireplace and said they cannot warranty
chips once the unit leaves their store. The store has nothing in writing about
such a warranty limitation and nothing was said to me when I picked up the fireplace. The store policy was only stated after my
reporting the damage.
I subsequently visited the store to show them the damaged
component and to speak with the store owner.
The employee who inspected the unit was also there. When I showed them
the damaged piece, the employee admitted that he had not inspected the entire fireplace,
only the place where the box was damaged by opening the top of the box and looking,
without unboxing the fireplace or unwrapping the top for inspection. Immediately the store owner then insisted he
had personally opened the box and inspected the entire fireplace top-to-bottom.
This would have required that the fireplace be unpacked completely from the
original manufacturer’s box.
The store owner offered the following options: 1) to refund
the entire purchase price, 2) to pay half of the cost of replacement of the fireplace
top, and 3) to touch up the damaged piece.
None of these options is acceptable to me. The unit was purchased with a special
discount coupon obtained through an auction and during a once-a-year sale from
the manufacturer; a full refund would require me to pay a much higher price for
the fireplace from another store. Payment of half of the cost to replace the
damaged fireplace top is not acceptable as the unit was damaged upon
receipt. Repair of the component is not
acceptable and would not have a favorable result given the highly visible
location and extent of the damage on the top of the unit.
- WINDFLOWER W.
A

Rating
The dryer vent hadn't been cleaned in years. Chimney Doctor cleaned the system thoroughly, and even tightened the hose from the dryer to the vent, which had become
Pontiac Fireplace Contractors Provider Name Locked
. The technician was very friendly and efficient...he was in and out in less than 30 minutes. Definitely great service.
- Thomas B.
A

Rating
This was an excellent experience from start to finish. We went to the showroom in
Pontiac Fireplace Contractors Provider Name Locked
and talked with
Pontiac Fireplace Contractors Provider Name Locked
about our need to install gas logs and door. We have a small fireplace that is setback into the chimney and had concerns about what kind of door/screen we could have installed.
Pontiac Fireplace Contractors Provider Name Locked
came to our house to measure the opening and had some terrific suggestions for us.
The installers did an excellent job.
Pontiac Fireplace Contractors Provider Name Locked
and
Pontiac Fireplace Contractors Provider Name Locked
were very professional and their work was flawless. We are pleased with the entire process and our fireplace now looks terrific.
- PAT C.
A

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The workers showed up early in the morning to begin demolition of the the chimney. By 9am I had a hole from my living room to the outdoors. Plastic was secured to help keep out the cold and the entire crew went to work. It was definitely a job well done.The
project took two complete eight hour days. My yard was cleaned up after each day and the at end I had an awesome new fireplace.
- Steve I.
A

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We had an unwilling gas fireplace starter. Switch and remote didn't work. We thought to replace it with glass type FP. Owner showed up and solved the inconsistant starting. Fast and
Pontiac Fireplace Contractors Provider Name Locked
. He would not accept any payment for his efforts. He has a full knowledge of the field. I would use and recommend him in a heartbeat.
- Jacob C.
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All Fireplace Contractors in Pontiac, IL

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

A Dash of Splash Decorating

1809 Saltonstall Drive
Normal, IL

Altman's Billiards & Barstools

2036-60 Ireland Grove Rd
Bloomington, IL

CARTER CONSTRUCTION & REMODELING INC

806 N Elizabeth St
Clinton, IL

DirectBuy of Indianapolis

8450 Westfield Blvd
Indianapolis, IN

Hammond Fireplace & Chimney

805 S Urbana Ave
Urbana, IL

HOFFRICHTER'S WEST SIDE LUMBER

423 N COURT ST
Pontiac, IL

Jay's Handyman Service

911 1/2 W. Grove St.
Bloomington, IL

Kupferschmid Inc

320 W Howard St
Pontiac, IL

SBC HEATING & AIR CONDITIONING

416 OLYMPIA DR
Bloomington, IL

See It N 3D Design & Technical Illustrations

500 Los Faroles , Carr 861
Miami, FL

Zinn Home Inspection Services

201 N. West
Hudson, IL

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