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The following week a different man came and tried to fit the pieces in to finish the flooring, however, they were not cut right so he re-measured and said they would have to have new pieces made and they should be done in about three days. He also was not sure on how to measure them, so he called a co-worker to double check, the co-worker came, had booze on his breath and then urinated on my bathroom floor, didn't even ask me if he could use my bathroom.
A few days later the second guy came to fit the pieces, low and behold only two of the three fit, and I had to supply some fir strips, because he didn't bring any, otherwise it would have taken another hour and that was after he modified them again at my home, where he cut them again on my driveway, he did not even clean up the mess he made. He installed what he could and then re-measured the third piece to be cut again. Then one of the salespersons called me and said there would be an extra $90.00 charge since I didn't like how it looked and for a new piece to be made. I told him, I was not paying an extra $90
because, it was a mistake on their part, not mine. He said well you know that we have to pay $30.00 for another piece of hardwood and we also have additional labor for the guy to put it in again. What a joke! Their mistake and wanting me to pay for it.
He came back again with the third piece the next day and fit it, then asked if he could install it and put the poly- coating on it while it was down, I did not want that smell in my house so I told him he would have to take it back to the shop to finish it and then come out again to install it.
In the mean time I received THREE phone calls from Suttons asking for me to pay the balance. I explained to them the first time that I never pay for a job in full until the work is completed and satisfactory. One of them said that the work was almost complete and he felt I should pay. But I didn't.
Today, the third guy showed up and installed the hard wood strip, just to find out that it was about 1/4 inch or so too short, which I had to point out to him, he said he didn't notice it. So he took another piece and cut a 1/4 inch piece and stuffed it in the hole. After he was done he asked me if he could use the bathroom, once again the same guy that urinated on my floor the first time urinated on the floor again. All in all the floors look okay, but a total of six trips including the first estimate and the way they were so anxious to collect their money before the job was done....and a job that isn't as professional looking as I would have liked, but I am done with it I would not recommend them now...20 years ago Yes, not now. I even recommended them to my mother before they did my work, and they did a good job, but she has seen what happened here, and she said she wouldn't recommend them either. During all this time there were five different people to my house and some of them, not looking to be people I felt comfortable with having in my house, wondering if they are of up standing character, and thru my whole house, in my opinion, I would look around else where
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East Peoria, IL