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We finally had to put the house up for sale even though the basement still leaks in several spots. In one email response we were informed that we needed to "dispense with the notion that they have not been accommodating" and attempted to point out how they have had to cancel other appointments to send techs out to fix the job they cant seem to fix.
This organization is a joke and a rip off. STAY AWAY no matter how smooth the sales pitch.
This involved an insurance claim after the April 12 hail storm. My neighbor recommended ARC, so I decided to get an estimate from them. From the very beginning, I was sure we would be working with an excellent company, so I didn't bother to get other estimates...and I trusted my neighbor's vetting.
Their claims rep was here right on time when the insurance adjuster came, and he was able to translate things for me.
We had separate contacts with three individuals (claims specialists and project managers) and I was concerned that this would mean it would be difficult to communicate our needs. Not so--each rep showed up when promised, handled his part of the process efficiently, returned calls promptly, and monitored the work as it was being done.
The crew showed up right on time and worked for 12 hours until the siding was done. The attention to detail was impressive. They asked if I wanted our old exterior lights reinstalled...but the house looks so great, I had to order new ones and I really appreciate that they inquired before automatically reinstalling the old ones. They framed and caulked every door, window, and utility box perfectly. Then the next day, another crew came to install the gutters and downspouts in about 2 hours. Clean up was impeccable. In fact, I wasn't home the day the gutter crew was here; and when I got home after dark, there were no scraps lying around so I thought they hadn't been here. It wasn't until the next morning when I went outside that I realized I had new gutters and downspouts.
Everything looks so good that after a phone call to our project manager at 10 a.m. today (on a Sunday) and him coming over an hour later--I am having them reframe our
Ease of working with an insurance claim, outstanding customer service, and impeccable workmanship--you can't beat that! I will be recommending them to everyone I know; and if I ever need any such work done in the future, I know I will have to make just one phone call.
The guys that did the work were nice and professional. Cleaned up after themselves. Everything was done to my liking.
So in summary, they provided more services at a lower price and the services were to my specifications as well. A
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