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lapse between when we purchased the cleaning and when the cleaning
happened. The servicemen were great and the office was pleasant to deal
I originally had to cancel and reschedule the first appointment because the weather made my street impassable, but that was no problem.
My air duct cleaning team, , did a great job of explaining the process to me. They treated me and my home with respect. I appreciate that.
The price above covered both dryer vent and furnace duct cleaning.
I scheduled this weeks in advance. We had an agreement. They couldn't find something for their employee to do in the 3 hour window between jobs and they thought it would be better to just tell us to go fly a
In this situation, it seems the professional thing for the company to do would have been...
Call and ask if they could move the appointment earlier. If the answer is "no", then ask if we would be open to rescheduling to a different day. If the answer is "no" again, then simply say "Okay, then I guess we will see you at the scheduled time. Have a good day."
This was an irritating situation they created.
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