Northbrook Furniture Sales Articles

Sample Reviews

A

Rating
Northbrook Designer Furniture Provider Name Locked
was a pleasure to work with from start to finish. She was very helpful and we are delighted with our purchase. When the table was delivered, we were dismayed that we had not ordered gap covers, and contacted
Northbrook Designer Furniture Provider Name Locked
about this. She was quick to make sure that we were still able to get them installed, and actually was concerned that we should be completely satisfied with our purchase. I would highly recommend her.
The furniture is a little pricey, but is very high quality and just beautiful.
- PAT C.
F

Rating
. Was promised delivery within two weeks. Called when got close and was told a mistake was made that it would be more like 6 weeks. Then after all of that They delivered the furniture damaged 4 times. This was over a few months. I was already being billed form them when I did not have proper furniture. They then sent a repair person out who said at least the last time it looked like the delivery people mishandled the furinture by looking at the damage. Was also told furinture was all wood which was found to be untrue also. I tried to speak to
Northbrook Designer Furniture Provider Name Locked
the manager about this fiasco. He did not seem to care or even want to work with me on how inconveneiced we were and the waste of my time. I asked him to have district manager call me. He said I would hear from district manager or him in 2-3 days. I never got a call from either one. I then left 2 messages for
Northbrook Designer Furniture Provider Name Locked
the manager which he choose to not return. I called him again and again was quite unfriendly and did not care. IF you value your money and time DO NOT SHOP AT
Northbrook Designer Furniture Provider Name Locked
.
- Carter K.
D

Rating
Northbrook Designer Furniture Provider Name Locked
calls the delivery and installation free- this should have been my first clue of how well this experience was going to go (you really do get what you pay for). The night before delivery we received an automated phone call telling us the window of time to be at home so the delivery can occur. That morning the delivery guy (the only silver lining to this whole fiasco was the delivery guys were really nice) called to confirm we would be home. Later that day, the window of delivery time came and went. The truck arrived approximately 1 hour later than the scheduled window of time. Really nice, clean, respectful delivery guys removed our old washer and dryer and put them exactly where I indicated in our driveway. They unpacked the new washer and dryer (being careful not to tear up the boxes- they gave those to my thrilled toddlers!). So far delivery is going well except being a little behind schedule. And then- the cord attached to the dryer would not reach the plug in the wall. This concern had been brought up at the store- these units were purchased because they are stackable, but the plug is very near the floor. We were assured this would not be a problem because the delivery truck carries different lengths of cord for these situations. We were informed the delivery could not be completed because there were no other cords in the truck. The delivery guys asked us to sign a document stating the delivery could not be completed and we, the homeowners, would complete the install. The delivery guys explained they were running behind and the install could go no further at that time. They suggested we could obtain an appropriate length cord (they even went so far as to try and show me how to take off the back of the dryer and indicated where the new cords would need attached!!!) or we could have an electrician come out and move the location of the wall outlet. This is not at all what we had been told at the store so we called customer service. We were told to go to the local
Northbrook Designer Furniture Provider Name Locked
and they would give us the appropriate length of cord and the install would be completed once we had the cord and called in to reschedule the install. I asked to go ahead and have the install scheduled and I would go to
Northbrook Designer Furniture Provider Name Locked
that night to get the cord. Delivery guys left. I called
Northbrook Designer Furniture Provider Name Locked
to confirm they had the part and was informed they do not carry the length we needed. I called customer service- I was told our local Kmart had the part. I called Kmart- no they did not carry the part. I called customer service- they could send us that part but it would be after the weekend before the part would arrive and that would be after the scheduled install. Install would have to be rescheduled. We called a local electrician who ordered the cord for us overnight. The night before the scheduled install we did not get the automated phone call telling us the window of time the installation was to occur. At 10pm we called customer service. They did not have us listed for an installation the next day- would we like to schedule an installation for the next week? No. Our electrician completed the install.
- Christina Z.
F

Rating
From the first contact customer service was slow to respond and rude when they bothered to call back. Should have realized the bad customer service they had would translate to even worse service in the future. We decided to go with
Northbrook Designer Furniture Provider Name Locked
for their quality . what we ended up with was a total nightmare. This company refused to accept any responsibility . Or show any concern whatsoever. If they had came to the site and measured maybe our experience would have been better. This company could care less about providing a great customer experience . It's a shame because all their furniture, kitchens, etc are really designed well.
- Bruce N.
A

Rating
We are furnishing a second home in the Durango area. We are several hundred miles away, and this is not always easy. We especially needed a bed to be delivered within a day or two of our arrival so that we could at least sleep comfortably in the house while doing other work on it.
Northbrook Designer Furniture Provider Name Locked
did a fabulous job in every way. It is not always easy to buy a mattress on-line or over the phone. They provided me with enough information so that I narrow down the choices and could do some shopping/testing in my own area. Once we decided what we wanted, the ordering and arrangements could not have gone more smoothly. Their delivery guys were very friendly, knowledgeable and competent.
Northbrook Designer Furniture Provider Name Locked
has even lent us a temporary "Hollywood" frame to use while we are waiting for our full bedframe to be delivered in a few months. I like dealing with local, family-owned businesses, even if it means paying a little more. However, in this case, their price was surprisingly competitive with the "big box" stores and national chains. I did not mind paying a few dollars extra for the level of service and personal attention.
- TINA W.
C

Rating
I had already done my homework before I went to the store, so I already knew exactly which mattresses I was interested in. The salesman was competent and attentive. I felt the price was reasonable, as there was a current sale and I also negotiated some freebies in place of gift cards. So my experience in
Northbrook Designer Furniture Provider Name Locked
' showroom was fine. My problem was with the delivery. I was given a delivery date, but the time was undetermined. I was flexible on that date except for a one hour time period when I had a previous appointment that I could not reschedule. The delivery scheduler refused to even try to work with me on that, refused to even put a note in my file regarding this time. I was told to wait until I was contacted the day before delivery and that perhaps something could be done then. At 3:00 pm the day before, I finally called
Northbrook Designer Furniture Provider Name Locked
delivery because I had not heard a thing. I was then told that I was scheduled for exactly the time period I wished to avoid, and that absolutely nothing could be done. (This seems more than a coincidence.) I was informed that no rearrangement was possible. The only recourse was to wait until the delivery men called to say that they were enroute and see if I could change the time with them. If not, I would have to reschedule. (Since there was a two- hour window, this guaranteed that I had to at least be tied to a phone for half of the day.) Luckily, the delivery men were much more cooperative than the scheduler, and we worked something out. But I give
Northbrook Designer Furniture Provider Name Locked
delivery scheduling department an F for not even pretending to try to work with me. Customer service in that area was severely lacking. This does seem odd, since the average consumer is not going to be loading his or her furniture purchase into their own vehicle and carting it home. Delivery is an integral part of the furniture business. The only choices for whether I would use this provider in the future are yes or no, but in my case it would be "maybe." If I were buying a mattress, maybe so, but for furniture I think I will go elsewhere! I recommend
Northbrook Designer Furniture Provider Name Locked
in
Northbrook Designer Furniture Provider Name Locked
!
- Emily R.
B

Rating
I love
Northbrook Designer Furniture Provider Name Locked
- they have a great shop and have always obtained a fair price for the items they sold for me. I think their pickup fee is a bit high - this is the first time I had them pick items up, I will try to get my items to the store a different way in the future.
- Kendra O.
B

Rating
We had courteous and polite treatment from the sales representative with an absence of any pressure or hard sales tactics. They carefully explained the various options and gave advice on the testing for comfort. We selected a mattress and it was delivered on the day and time scheduled. The mattress is very satisfactory and a big improvement over the previous mattress.

- Albert P.
F

Rating
Everything went fine until delivery. They were supposed to be at my home at 5:15 until 5:30. My husband and I both left work early so we could get our old mattress out and bebready for the new one. I called when they did not arrivw on time and wasntold they were on the way to Sulligent
Northbrook Designer Furniture Provider Name Locked
. That is in the other direction from me. They finally arrivedbat my jouse about 7:30 that night. I called the store and the owner was not in. I talked to a
Northbrook Designer Furniture Provider Name Locked
and told her I wanted the delivery fee back. She said there was nothing she could do. In a few minutes she called me back and said she would give me the delivery fee out of her own pocket. I told her no, that was not her responsibility. I did not want her money and that I waned to talk to the owner. A few minutes later the owner clled me and told me that she was in Florida with her husband who was having a kidney transplant and that she was payong her delivery people over time to get the mattress to me. I am reallu sorry that her husband is sick and I have prayed for him, but to use him as an excuse for poor service and to ask your employees to use their money for refunds is just inexcusable. the owner schuled the delivery and had she told me it was fault, I would have been fine with it. But when she used her sick husband as her excuse, that let me know, she had no intention of admittng they were wrong. Thank you,
Northbrook Designer Furniture Provider Name Locked

- Renee V.
A

Rating
The
Northbrook Designer Furniture Provider Name Locked
was friendly and professional. We worked with two of the managers over multiple visits,
Northbrook Designer Furniture Provider Name Locked
and
Northbrook Designer Furniture Provider Name Locked
. Both of them were patient and informative. It took us a long time to decide, we probably spent hours there, and who knows if they thought we were ever going to buy something in the end. There was no pressure. They have an everyday low-price type of policy, which we respect, but note that they do throw in some goodies like accessories or free gifts for larger purchases, so why not ask. By contrast, we experienced a lot of haggling when buying from Mattress Firm in the past. They also have a comfort guarantee, so if you don't like the mattress then they'll actually take it back within 30 days (90 for Tempurpedic), minus a reasonable amount for return pick-up. We like stores that stand behind their products. Our three-year-old was with us each time, and they let him bounce on the beds, climb the bunk beds, and play with their stuffed animals. Overall, a great retail experience.
- Daniel & Hillary E.
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All Designer Furniture in Northbrook, IL

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

A'la Mode Designs Inc.

Mount Prospect, IL

Abt Electronics

1200 N Milwaukee Ave
Glenview, IL

Adam Zollinger Interiors

7062 N. Wolcott Ave, Unit G
Chicago, IL

AFFORDABLE PORTABLES

924 DAVIS ST
Evanston, IL

American Virtual Associates

304 Whitelaw Avenue
East Alton, IL

AMISH FURNITURE GALLERY

75 N RANDALL RD
Batavia, IL

AMISH FURNITURE GALLERY

944 S STATE ROUTE 59
Naperville, IL

AMISH FURNITURE SHOPPE

6807 159TH ST
Tinley Park, IN

AMISH FURNITURE SHOPPE

1740 Happ Rd
Northbrook, IL

Andersonville Kitchen & Bath

5038 North Clark Street
Chicago, IL

ANTIQUE RESOURCES

1741 W BELMONT AVE
Chicago, IL

Applied Ergonomics

7366 North Lincoln Avenue, Suite 403
Lincolnwood, IL

ARDEN'S FURNITURE CO

201 W Winchester Rd
Libertyville, IL

ARTE DECOR

3512 MILWAUKEE AVE
Northbrook, IL

Aurora Line inc

3407 N.Ridge Ave
Arlington Heights, IL

BABYAGE.COM

195 Research Dr
Pittston, PA

Back To Bed

1007 E Rand Rd
Arlington Heights, IL

Baker Road Furniture

40W455 Atchison Dr
Hampshire, IL

BARSTOOLS ETC

20066 N. RAND ROAD
Deer Park, IL

BARSTOOLS ETC

2946 Finley Rd
Downers Grove, IL

Bayer Builders

4356 Prescott Avenue
Lyons, IL

Birch Tree Cabinets

200 S 13th Ave
Saint Charles, IL

Blue Raccoon Home Furnishing

6 Coryell St
Lambertville, NJ

BoConcept

1901 N Clybourn Ave
Chicago, IL

Brook Furniture Rental

100 Field Dr
Lake Forest, IL

BROTHERS FURNITURE

3441 N Ridge Ave # 3
Arlington Heights, IL

Builders Cabinet Supply

401 N Western Ave
Chicago, IL

CALICO CORNERS

105 South Green Bay Road
Wilmette, IL

CALICO CORNERS

777 North York Road
Hinsdale, IL

California Closets of Glenview Showroom

1130 N. Milwaukee
Glenview, IL

California Closets of Naperville

2835 Showplace Dr
Naperville, IL

CARPET & MATTRESS TOWN

480 W IRVING PARK RD
Bensenville, IL

CARSON PIRIE SCOTT FURNITURE

830 E GOLF RD
Schaumburg, IL

CARSON PIRIE SCOTT FURNITURE GALLERY

404 STATE ROUTE 59
Naperville, IL

CARSONS FURNITURE GALLERY

3232 W LAKE AVE
Wilmette, IL

Chair People Furniture and Upholstering, Inc.

9502 W Manhattan Monee Rd
Frankfort, IL

Chic Antique

3819 N. Lincoln
Chicago, IL

Chicago Cabinet Company

18445 Thompson Ct.
Tinley Park, IL

Chicago Estate Sales

112 E. Burlington
La Grange, IL

ClosetOrder.com

Commack, NY

COLE'S APPLIANCE & FURNITURE

4026 LINCOLN AVE
Chicago, IL

Comfort Mattress Outlet

3935 West Irving Park Road
Chicago, IL

Comfort Upholstery

2201 S. Halsted st
Chicago, IL

COST PLUS WORLD MARKET

145 SKOKIE BLVD
Northbrook, IL

Costco Wholesale - Bloomingdale Warehouse

505 W Army Trail Rd
Bloomingdale, IL

Costco Wholesale - Naperville Warehouse

1320 S Route 59
Naperville, IL

Craft-Art Direct LLC

7939 Lulu Glen Dr
Los Angeles, CA

CRATE & BARREL

1250 Techny Rd
Northbrook, IL

CRATE & BARREL

850 W NORTH AVE
Chicago, IL

CREST FURNITURE

16 N CATHERINE
La Grange, IL

DANA LEATHER INTERIORS INC

3148 N LINCOLN AVE
Chicago, IL

DANIA FURNITURE COLLECTIONS

1001 SKOKIE BLVD
Northbrook, IL

Daz Furniture

801 E Park Ave
Libertyville, IL

Dendro, Co.

1500 N Old Rand Road Unit E
Wauconda, IL

DESIGN RESOURCE

3352 Lapp Ln
Naperville, IL

Design Studio K & B

8224 Central Ave
Morton Grove, IL

Design Toscano

1400 Morse Ave
Elk Grove Village, IL

DESIGNS IN CONTEXT INC

1585 N MILWAUKEE AVE
Libertyville, IL

DirectBuy of Indianapolis

8450 Westfield Blvd
Indianapolis, IN

Dreamaker Mattress

1448 N Western Ave
Chicago, IL

EMPIRE FURNITURE CO

3000 DUNDEE RD
Northbrook, IL

ETHAN ALLEN CARRIAGE HOUSE

10001 SKOKIE BLVD
Skokie, IL

ETHAN ALLEN GALLERIES INC

1700 N HALSTED ST
Chicago, IL

ETHAN ALLEN HOME INTERIORS

820 E ROOSEVELT RD
Wheaton, IL

ETHAN ALLEN HOME INTERIORS

15500 HARLEM AVE
Orland Park, IL

Euroluxe Interiors

3066 N. Lincoln Ave.
Chicago, IL

Excel Furniture

1600 w dempster
Park Ridge, IL

Expressive Interiors Inc.

4471 RFD
Long Grove, IL

Exquisite Designs

47332 Sterdley Falls
Sterling, VA

FABIAN'S Custom CABINETS

3734 W BELMONT AVE
Chicago, IL

Fay Furniture Services Inc.

8 North 6th Avenue
Maywood, IL

FCA Flooring Specialists

2852 W Ogden Ave
Naperville, IL

FCA Flooring Specialists

1000 Brook Forest Avenue
Shorewood, IL

FRED'S FURNITURE RESTORATION INC

735 N Harvard AVE
Villa Park, IL

FRINGE HOME DESIGN

109 N MARION ST
Oak Park, IL

GAILIN GALLERIES

3655 PEBBLE BEACH RD
Northbrook, IL

Galaxy Furniture

3549 West Montrose Avenue
Chicago, IL

Gay-Cierge

Chicago, IL

Glenson Daniel

16860 Three Oaks Rd
Three Oaks, MI

Great Furniture 4 Less

3805 Indian Head Lane
Joliet, IL

H KRUEGER & ASSOC INC

7600 Terrace Ave Ste 101
Middleton, WI

Half Price Sinks and Faucets

5711 NE 14th Ave
Fort Lauderdale, FL

HERITAGE TRAIL MALL

410 RIDGE RD
Wilmette, IL

HOBO

2650 Belvidere Rd
Waukegan, IL

HOBO

300 W NORTH AVE
Villa Park, IL

HOBO

1693 Plainfield Rd
Crest Hill, IL

Holm Audio

2050 W. 75th Street
Woodridge, IL

Home Expressions by Marilyn

5318 Vernio Ln
Boynton Beach, FL

Homemade Design

41 Monument Ave
Boston, MA

Horn Stash

744 E. Northwest Hwy
Palatine, IL

IN THE GROOVE

3680 GREENLEAF DR
Northbrook, IL

Interior Tectonics LLC

1716 N Cleveland
Chicago, IL

Interiors By Gina

32 W Burlington Ave Ste 3
Westmont, IL

Interiors by Kristina

6522 N Glenwood Ave
Chicago, IL

J.W Smart Shop

209 E. 90 th st
Chicago, IL

JCPenney

3 Woodfield Mall
Schaumburg, IL

Jeanne LaCasse The Color Consultant

815 Ridge Ave
Evanston, IL

JOHN M SMITH'S HOMEMAKERS

1733 E WOODFIELD RD
Schaumburg, IL

K B CUSTOM CABINETRY INC

544 HELEN DR
Northbrook, IL

KEY Estate Sales, Inc.

1920 W. Main St
Saint Charles, IL

Kids Bunks & More, Inc

1716 S. Randall Rd
Algonquin, IL

Kids Discount Furniture

398 W Liberty St
Wauconda, IL

Kitchen and Bath Master

426 County Ln Rd
Bensenville, IL

KN Interiors

Waukegan, IL

krakbuild Construction

6205 w Fletcher
Chicago, IL

La Grange Upholstery

704 W Burlington
La Grange, IL

Lagomorph Design

4200 W Diversy
Chicago, Il

LIGNE ROSET CHICAGO

440 N Wells St
Chicago, IL

m2 Creative Management Solutions

333 W Hubbard ST
Chicago, IL

MACY'S

1717 W 22ND ST
Hinsdale, IL

Macy's State Street

111 N State St
Chicago, IL

MARSHALLS

1 OLD ORCHARD SHOPPING CTR
Skokie, IL

Marya Taylor Interiors

833 Inverway
Inverness, IL

MATTRESS OVERSTOCK

1208 E ROOSEVELT RD
Lombard, IL

Merge Design Studio

3550 N Lake Shore Dr
Chicago, IL

MILIEU

1440 W. Elmdale Ave
Chicago, IL

Modani

1574 N Kingsbury St
Chicago, IL

Montalbano Inc

134 W Lake St
Northlake, IL

MUELLER INTERIORS

440 W Virginia St
Crystal Lake, IL

Myers Design, INC

8209 Red Bud East Ln
Indianapolis, IN

National Business Furniture

735 N Water St
Milwaukee, WI

NetComm Business Solutions

PO Box 266
Yorkville, IL

OAK HEADQUARTERS INC.

417 S LINCOLNWAY
North Aurora, IL

Park Place Interiors

1264 Keim Ct
Geneva, IL

Plain and Simple Amish Furniture

713 MAIN ST
Evanston, IL

PLUNKETT FURNITURE

835 SUNSET RIDGE RD
Northbrook, IL

PLUNKETT HOME FURNISHINGS

885 SUNSET RIDGE RD
Northbrook, IL

Prestige Designs

3002 Commercial Ave
Northbrook, IL

RELAX THE BACK STORE

840 WILLOW RD
Northbrook, IL

Richard Stark Interior Design

127 S Shore Dr
Island Lake, IL

RIGHT ON FUTON

3039 N Lincoln Ave
Chicago, IL

Rock Counter Kitchen Cabinets

1720 s. elmhurst rd
Elk Grove Village, IL

ROOM-TO-ROOM SOLUTIONS INC

Postal Box 2055
Orland Park, IL

Roy's Furniture Co

2455 N Sheffield Ave
Chicago, IL

RPM Associate Incorporated

948 West Newport
Chicago, il

RS Interiors Inc

1984 Somerset Ln
Wheaton, IL

Scotts Rustic Furniture

816 Baskin Dr
Joliet, IL

SEARS ROEBUCK & CO

1501 16TH ST
Oak Brook, IL

Sell a Cow

1520 E Algonquin Rd
Arlington Heights, IL

Sew Special inc.

13812 McCabe Dr.
Orland Park, IL

SHIANI INC

735 W DIVISION ST
Chicago, IL

Spike & Buddy's

320 S Calumet
Chesterton, IN

Spiritcraft Design

2642 Cobblestone Drive
Crystal Lake, IL

STANJOHN RESTORERS-FINE ANTQ

2338 W FULLERTON AVE
Chicago, IL

Star Trading & Supplies,llc

Po Box 1583
Elk Grove Village, IL

STOREHOUSE INC

PO Box 1033
Northbrook, IL

Stylish Kitchen & Bath Cabinets Corp.

3535 N Lincoln Ave
Chicago, IL

Summer Thornton Design

1006 W Armitage
Chicago, IL

The Amish Furniture and Trim Company

12172 South Rt. 47 #158
Huntley, IL

THE Attic SHoppe

9119 Trinity Dr
Lake In The Hills, IL

The Closet Depot Corp

1933 Birch St
Des Plaines, IL

The Roomplace

Demotte, IN

Time Treasures Furniture Refinishing & Upholstery

6021 W Irving Park Road
Chicago, IL

TURN THE TABLES

1955 Cherry Lane
Northbrook, IL

Verlo Mattress Factory Stores of Crystal Lake

5150 Northwest Hwy #1
Crystal Lake, IL

WALTER E SMITHE CUSTOM FURNITURE

2009 N CLYBOURN
Chicago, IL

WALTER E SMITHE FURNITURE

1725 S RANDALL RD
Geneva, IL

WALTER E SMITHE FURNITURE

1251 W THORNDALE AVE
Itasca, IL

WALTER E SMITHE FURNITURE

9615 SKOKIE BLVD
Skokie, IL

WALTER E SMITHE FURNITURE

484 S STATE ROUTE 59
Naperville, IL

WALTER E SMITHE FURNITURE INC

1775 W RAND RD
Arlington Heights, IL

Warehouse Furniture

2775 N MILWAUKEE AVE
Chicago, IL

Wehrli Woodworks

576 W 5th Ave
Naperville, IL

WICKES FURNITURE

140 ORLAND PARK PL
Orland Park, IL

Wine Cellar Specialist

858 W Armitage Ave
Chicago, IL

WINGS RESALE

8349 W GOLF RD
Niles, IL
Northbrook Zip Codes

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