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Northbrook Basement Waterproofing Articles
Basement Waterproofing reviews in Northbrook
I last used
Fast forward to
That night when I was in class trying to take a final exam he texted me five times asking if he could come the next day, the final text reading: "I am going to go ahead tomorrow since it's an outside job. I hope that's okay".
I got a text from
As I was finishing up my appt I got a phone call from
Then later in the day he texted and said that he needed money for an electrical fee for the Village, so I wrote him a check for $243.00. I think that it was this trip that he mentioned that he had bought the company.
That's the last I have seen of him.
His voice mail box is always full despite a voice message that says he will return your call promptly. I texted him several times to ask what the status of the discussion with the Village was. He texted me a couple of times promising to call, but never did.
We had an email exchange on Aug 6th in which I suggested that he figure out the cost of the labor, I would spot him the electrical fee, and he would return the difference and fill up the hole and replace the rainbarrel. I got a text back that said: "I agree with your email. If I don't have a resolution by tomorrow I should backfill and refund your money until we do..."
Another text on Aug 7th: "Yesterday I agreed to return the money and fill the hole before you leave on vacation on Friday-"
Finally, on Aug 8, I called the guy at the Village to see what the status of the project was, since
When we were leaving on Aug 9th I went to turn on the air conditioner and the fan didn't turn on. I texted
I got back from vacation today, Aug 19th. There is no check in the mail and the hole has not been filled. My air conditioner is still not working. I called (no answer) and emailed
As it turned out, one window well couldn't be cleaned because the window wouldn't open. I was told that they could clean the window well if I didn't mind them breaking the window. Well there's a choice for you. In the end, one window well was replaced without the cover, two were "cleaned" and two window panes were cracked. I would also like to point out that when they say they will clean the window well, they do not mean the window only the well. Kind of pointless to clean the window well if you can't see out of the window. Cost to clean one window well was $50. I thought I made it clear what I was looking for when I signed on the bottom line, but clearly communication was a mess all the way around.
To their credit, Reliable sent me a check for $100 towards the cost of the window well cover (total cost $216.00) to make things better.
When the person from the company came out, I was very disappointed. He was borderline rude. I got the distinct impression that my concerns and situation would not generate a bill large enough to be worth their time. He told me I probably have a crack somewhere and that there was nothing he could do to help me. I forget how long he told me I would have to wait to have someone come out, if they were to help me. He wouldn't give me his business card and did not provide any information on crack repair, advise on how to carefully try to find a crack or cracks without tearing down all my dry wall or anything. It was a complete waste of my time making an appointment with this company.
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