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Over 146 reviews for
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N
"The people at
did a great job wiring my motorcycle shop for cameras, computers, phones, TV, and sound. The crew was extremely professional" and performed the service in a timely manner they answered any and all questions I had and explained thoroughly how to use all of my new equipment. I had an issue with my network that turned out to be a bad modem from my service provider but they looked into it and helped me get it fixed. I will definitely be using
in the future!

-John J.

D
"Everyone I've spoken with here has been polite, and seemingly wanting to help, but... they have not been able to deliver what they are selling yet. After" Numerous calls routed to their call center at Cablelynx and having a company tech out 3 times they have not been able to get the internet right and deliver the service I ordered and paid for. Prior to ordering the service I was told by both
and Cablelynx that what they call their high speed turbo (up to 50 mbps) was available at my address. I spoke with many, many people at both
City Hospital and Northeastern State University about internet providers in
prior to deciding what service to install. Despite many unflattering reviews, based on
/ Cablelynx's advertisements, the services featured on their website, and what they told me over the phone, I ordered their service. I Ordered and paid (by check at time of install) for the most expensive package they have at ($139 per month) for advertised speed up to 50 mbps. I'm Lucky if im getting 2- 3. Many times less than 1. I'm even having trouble with
email, much less web browsing. Forget about trying to access services like Netflix, it just hangs and hangs on this ISP's service. Numerous calls to their service center. I've recieved several reasons for why I'm having problems like they didn't have my order correct, I had not ordered their fastest service, that I had ordeed their enhanced package, not the turbo, ... That for some unexplained reason my modem had been set at residential speed level, etc... Again, I'm paying over $130/mo just for internet, and getting somewhere between 0.8 and 3 mbps. That's using Speedtest and numerous servers including their own sppedtest.ark.cablelynx.com. Last tech who came out yesterday admittted he was not getting much better from the connection and modem they installed. That's not even up to the advertised speed of their lowest priced ($59/mo) package. At 2 - 3 mbps I'm getting less than 20% of what I am paying for. Blamed it on the bandwidth. Couldn't do anything about it. His solution to the problem was to drop me down to their lowest price package, even though I was not getting anywhere near that speed either, and credit my account. Waiting to see how quickly that cedit happens. I was told they are in the process of upgrading infrastructure and that things should be better in another month or so. I'm assuming I'm dealing with professionals who understand the importance of providing service annd value to their loyal customers. I'm also assuming the people running this businss know they cant advertise something they cant deliver, and collect money from people under these circumstances. Perhaps the Oklahoma Corporation Commission, state utility regulators, and the FCC can explain this better than I can. I would like to be here again, in another month or so, and provide a glowing review of this company and their servce. Presently, I'm sitting tight, along with many friends and interested third party observers, waiting for them to deliver on my now adjusted, credited, slower, lower-tier internet service package, and hopefully, something closer to that 50 mbps they advertise for
, in the very near future.

-RICHARD C.

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Local Articles in New Athens

As the digital age improves, there are more options when it comes to choosing a TV service. Cable and satellite offer homeowners the choice of service, channels and the chance to build a plan according to their preference and budget. (Photo courtesy of Angie’s List member Jeremy I.)

Cable and satellite TV

The variety of home entertainment options continues to increase as stations are added and TV technology advances. It's important to do your homework before choosing a television service provider.

Marty Koch and her son, Brian, use a PlayStation3 instead of cable to connect to streaming TV shows and movies on Netflix and Hulu Plus. (Photo by Chris Caldwell)

Cutting cable costs by streaming TV and movies

More consumers are cutting the cord for cable TV services and switching to streaming movies and TV shows from the Internet and content services like Netflix and Hulu. One group estimates that as many as 3.56 million Americans will make the switch in 2012 alone.

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Contractors say homeowners with this trait are the most satisfied with home improvement projects.

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Architects & Building Design, Billiard Table Repair, Billiard Table Sales, Builders - Homes, Carpentry - Unfinished, Carpentry - Woodworking, Closets, Entertainment/Parties, Epoxy Flooring, Handymen, Hardware & Home Improvement Stores, Interior Design & Decorating, Remodeling - Basements, Remodeling - General, Stereo & Home Theater Systems, TV Sales, TV Service - Cable, TV Service - Satellite

Consider your home's layout to decide if an existing space can be converted into a game room or if you'll need to add on.

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Internet Service, Phone Service - Cellular, TV Service - Cable, Phone Service - Landline, TV Service - Satellite

Internet, TV and phone services are some of the most complained about categories on Angie's List, but experts say patience and persistence pay off when dealing with telecommunications providers.

Angie's List member Ray Lattof says he's often frustrated with charges from his phone provider. (Photo by Chantal Lawrie)
Internet Service, TV Service - Cable, TV Service - Satellite, Phone Service - Cellular, Phone Service - Landline

TV, cable, phone and Internet services consistently rank as some of Angie's List most complained about categories - here are five tips to beat poor customer service.

Angie's Answers

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Hello, this is Kyle K from the Member Care Department.

It sounds like you'll need the services of a handyman.  After you've signed in to www.angieslist.com, try searching "Handymen" using the "Search the List" tab in the main green navigation bar.
 
If you would like to see some Angie's List search results for handymen in your area in this forum, please let me know by responding in line with this Q&A by submitting a new answer.
 
You can also reach us at memberservices@angieslist.com or toll-free at 1-866-783-2980 to speak with a live representative. Our call center hours are Monday through Friday 8:30 am-8:15 pm Eastern Time or Saturday from 8:30 am-3:00 pm ET.

Thanks for writing! - Kyle K
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Cable Tv Service reviews in New Athens

A

Rating
New Athens Cable Tv Providers Provider Name Locked
was a capable congenial person. He knew exactly how to remedy my problem and despite some difficulties with re-wiring he was patient and persevering. A true professional.
- Nancy S.
D

Rating
After 15 years with
New Athens Cable Tv Providers Provider Name Locked
we finally made the change to EPB.
New Athens Cable Tv Providers Provider Name Locked
has been nothing but a headache every time we wanted to make even a small change to our service. Their customer service is in the toilet and most of the techs they send to your house are uneducated on how to make things work. If you need to talk to someone be sure and allow at least 1 hour of your time because it will take you that long before you get to talk to anyone. And that is if they don't hang up on you and you have to start the process all over again. Six months ago we wanted to upgrade our service to include HD and add a box to the TV in the man cave. Well that was a mess as we went back in forth to the main office here 3 times before it was finally working. They gave us old and worn out equipment that did not work. Finally on the 3rd time I was given one of their new boxes (that matched the one we had on the main TV) and it worked. We then realized that it was time to make a change. When installing our new service we found that
New Athens Cable Tv Providers Provider Name Locked
had cut main wire to our security system and rewired it inappropriately thus we have our security company come out and fix that issue now. The internet service was good, the phone needs work as there was a weird clicking noise at times that they could not figure out thus could never fix and the TV was just ok. Our biggest complaint is the customer service. If you want to purchase their service you will not have any trouble but everything is down hill from that phone call on.




- Colleen B.
C

Rating
The first time they were supposed to show up, they didn't. Someone was to call me back at my sister's to arrange another appointment, they didn't. They called me at home, but I was at my sister's house, as I told them I would be. While I was setting up the installation, I specifically asked if there were any additional charges, aside from taxes and state fees, and was told that the price they gave me, included everything. When the man was installing the service, I brought a modem with me to install, if there was going to be a rental charge on the modem. He checked on his cell phone and told me that the price I was quoted included the modem. Then the bill came (not to my address as originally ordered, but to my sister's) and I was charged an additional $10/month for the modem rental. When I called to ask about this additional charge, the first service person, told me that he would submit an expedited ticket to get this clarified and someone would call me back. He also said he was correcting the billing address as we spoke.They didn't call me back. Hours later, I called
New Athens Cable Tv Providers Provider Name Locked
back and was told that the expedited ticket was void because the first guy sent it to the wrong department. I asked guy #2 if he could send it to the right department and instead was told that I had to pay the $10 rental every month and that the three people I spoke to when ordering the service and its installation had "misinformed" me. Eventually, he checked my next month's bill and told me that it would be the amount I was originally told it would be and it would be sent to my sister's address. I asked him to change the address to mine and, as we spoke, he allegedly corrected it. I expected that the next bill will be for any amount under the sun and will again be sent to my sister's address.
New Athens Cable Tv Providers Provider Name Locked
will not be a long-term provider methinks.
- Elizabeth S.
C

Rating
My experience was extractable. They are the only company I can use. I didn’t have much choice. It’s difficult to get an appointment. The one thing I
New Athens Cable Tv Providers Provider Name Locked
’t like is they’re local reps. When she goes through the 1-800 numbers for service, the local reps won’t assist you. They are carrying their name but she has issues. She represents
New Athens Cable Tv Providers Provider Name Locked
but she can’t help me. They came when they said they were going to.
- Susan S.
C

Rating
I called yesterday to inquire about this increase, even though I had been told I would have the same promotional rate for 12 months. I was connected to the "Loyalty Department" and spoke to a representative who was not very polite and helpful. She kept interrupting me when I asked why the monthly rate had increased again. She said I am still getting the promotional rate, but that the basic rates had increased. She was not very willing to explain and I am wondering if the increase in rates is a deceptive way to gradually eliminate the promotional rate I thought I had! I was especially disappointed in the way the representative kept interrupting me and when I told her I might have to cancel my account with
New Athens Cable Tv Providers Provider Name Locked
, she quickly said, "We can cancel it right now if you want!".
After being a long-term customer, I did not feel she was very willing to keep me as a customer or help me understand the billing changes. I do not want to deal with a company that makes frequent billing changes and is not polite and helpful to long-term customers.
- Jeanne W.
F

Rating
We live 100 mi from the nearest WalMart...so our TV is limited. We can use DirectTV or Dish. I chose Dish because we moved it here with us 3 years ago from
New Athens Cable Tv Providers Provider Name Locked
(12 years there). We signed up because they had Fox News on the line up. Dish has chosen to take Fox off their lineup! We know it is Dish who is dragging their heals. I have given them another ultimatum that I will disconnect 2 weeks from 1/12/15 if they do not get Fox put back on and do not raise my rates! Dish service is better than Direct out here. We have enjoyed their service, but not lately. They did give me some credit for this "inconvenience" but that doesn't help.
- Gena R.
D

Rating
They charged me to install the cable box and modem myself! they told me on the phone that I could save money by doing it myself and lead me to beleive that meant free. when I called them on it they said that it was an activation charge . I was never told about . It just gets worse from there. Short story ... I cancelled and got Century Link . Better if not great experience.
- Blaney E.
D

Rating
New Athens Cable Tv Providers Provider Name Locked
contacted me with an upgrade on my existing service, bundling up phone, cable and internet. They scheduled for the previous Sunday, but canceled on Saturday indicating that the service offered could not be done on a Sunday. We rescheduled for January 15, 2015 between 5-6pm. They were clear that they could come ahed of time, and that the appointment would be canceled if nobody took their call. They also indicated that they needed about 90 min of work. By 8:30 pm, nobody had appeared to do the work, and multiple calls to the office were answered by saying that they could not tell me when the technician would come. At 8:35pm, I canceled the order.
- ERICH G.

All Cable Tv Providers in New Athens, IL

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

A&M Satellite & Audio

9720 Corregidor Ave.

AK Security Solutions

29720 Quinkert St

American Virtual Associates

304 Whitelaw Avenue
East Alton

Bee Mobile

5233 Parker Dr Unit B

C.A.V.I. Inc.

8911 Hwy 162
Troy

Charter Communications Alton

317 Homer M Adams Pkwy A#
Bethalto

D3 Systems

12430 Tesson Ferry Road #354

Dish Network St. Louis

1432 N Grand Blvd

NIV Consulting

12685 Dorsett Rd, PMB 311

PremierCCdirect

10 N Martingale Rd
Schaumburg

Reinvention

7601 River Walk Ct

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