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Naperville Sewer Cleaning Articles

Maintenance is key in avoiding a sewer line backup

Having your sewer line cleaned is one of the most overlooked home maintenance tasks. One highly rated provider explains why it's so important and how it works.

3 things to know before replacing your sewer line

One highly rated provider shares three things to look for when determining the price of replacing your sewer line and other factors that may affect the price.

Can a missing cap clog a sewer line?

Dear Angie: We have a clogged sewer line, which the first plumber could not unclog. A second plumber ran a camera and said that the missing sewer cap was in the drain, causing the back up; he quoted me $1,300 to break up some concrete, retrieve the cap and put a new cap on. Does that seem like a reasonable solution and price?

5 ways to avoid a sewer repair or drain cleaning scam

Don't fall victim to a unnecessary service or sewer or drain cleaning scam. Here are five ways to help avoid becoming a victim.

Angie's List In The Press

Naperville Sewer Services Reviews

"Perfect. They always pick up their patient...price was very fair. The person who came out,
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King, I believe, did a fabulous job and was super patient with making sure the blockage was out. This is the second time in 3 months I've had to have my sewers rodded, and the first company was no where near this caliber. Thank you, thank you, thank you!! I'll be calling again!"
"Made an appointment on Monday, was told they would come first thing Tuesday. By noon, no one had come so I called and rescheduled to Friday between 7-730 am. A plumber did show up on time Friday, I have not idea what happened on Tuesday, but it is what it is. They seemed apologetic and were
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on the spot on Friday. This is the second time I've used them and overall I'm very happy with their service, not sure why the no show on Tuesday. We had a shower that had been leaking very slowly for about a week and then we had a sewer backup in our finished basement. Only about a 3 foot diameter circle of c*** came up the drain pipe and only in an unfinished portion of the basement, but it is definitely something that gets ones attention. So, we called
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to do the work. They had replaced both of our water heaters 2 years ago and I was happy with their work. On Friday, plumber was prompt and we discovered that whoever had finished the basement in this house had
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the access to the main sewer pipe. We found (mostly him) and he was able to cut a 1 foot by 1 foot access hole in the sheetrock to do the work. He power rodded the main sewer line with a big snake and also did the drain in the utility room with a smaller diameter snake. probably took about an hour of rodding to finally clear the obstruction which was causing the basement sink to drain slowly and the toilet to back up a little. He did not have the cartridge in his truck to repair the shower but was able to find one at a different work site. He got it and came back the same day to do that work. Turns out there was debris in the valve, probably from our old water heaters, he was able to replace the cartridge and clear the debris. Shower no longer drips and, bonus, no longer requires
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Schwarzenegger forearms to turn on and off. He was very careful during the work both in the upstairs bathroom and basement to use dropcloths, etc. cleaned up and you wouldn't even know he was there except for a little sewer smell that was the result of rodding out the sewer and even that dissipated quickly. Overall, I was very pleased with their service. The missed appointment on Tuesday wasn't ideal (obviously) but it happens I guess and if I had been more proactive about the appointment (getting a time rather than 'first thing in the morning') and more proactive about calling when no one showed up, then it might not have happened. I will use them again if/when I have another plumbing issue,and that is really what counts in these cases, imo.
"We had had our sewer line rodded by another plumber before (with a 3" cutter), but it quickly plugged up again.
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and a helper came out with a camera, examined the line, and found some tree roots incompletely cut out, but more importantly that the tile had broken and dirt was slowly collapsing into the line to block it. He advised us on the city's inspection requirements, and was able to dig up the line (3 1/2' down) and repair the pipe, installing an additional rodding access for 6" cutter in the process, that same day. After doing the repair, the dirt was put back in a mound to settle with time and rain. This could have been neater, but wasn't too bad."
"Called them in the evening with a stopped drain, but nothing backing up, so he came out the next morning (rather than calling him out on an emergency basis). Rodded out the main sewer line to the street through a rod out station inside the house (there is no rod out station outside). Did a thorough job, kept the mess confined, and cleaned up fairly well after themselves. Price was comparable to past service."
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on 9/5/13 at 8:05 am to have them come out to rod out main sewer line, because of a small 3 foot wide puddle of water in the basement. Lady on the phone was not able to give me specifics on warranty and said I could ask plumber when he got here. She did not know what size cutter the plumber was going to use either. Again said I could ask plumber. She did not know what the cost would be if rodding had to go over 100 feet, "ask plummer." In hind sight, This all should have been red flags staring me in the face.
Being a trusting guy and all the fabulous reviews on Angie's List, I had them come out. The two men,
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and Bubba, were very polite and professional. They covered their shoes when the came into the house and went to the finished basement to see where backup occurred. We discussed the plumbing layout of the house and why I had called them out. Then we went out to camera the sewer line from the clean out in my front lawn. No blockage from clean out to city main. Located large blockage about 30 feet from clean out to within 10 feet of the house where 4 inch cast iron sewer line from house meets 6 inch clay pipe.
As the two plumbers were getting ready to rod the line I noticed a tiny 3 to 4 inch cutter on the rodding equipment. I asked if they were going to use a 6 inch cutter? The City of Naperville requires plumbers to use a 6 inch cutter when rodding from clean out.
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proceeded to tell me that the use of a 6 inch cutter would cost extra. I informed him that the "extra" was not mentioned in the "$88 for Sewer Rodding/Drain Cleaning" deal on Angie's List. Here is a direct quote from Angie's List deal page describing what the rodding includes. "Sewer Rodding Service Includes: Rodding of your main sanitary sewer line from accessible cleanout access with an electric power rod and cutter blade (up to 100 feet)." Notice it does not stipulate a 4 inch cutter nor does it stipulate additional charges for using a 6 inch cutter. Deal can be seen here,
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then proceeded to tell me that for the Angie's List deal they would only use a 4 inch cutter to restore service, and if I wanted to use the 6 inch cutter it would be $407 minus the $88 I already paid. I told him a 4 inch cutter would not get all of the tree roots and the problem would return within 4-6 months. He agreed. So essentially it would cost me $319 MORE to use a screw driver to change a cutting blade! To top it off I had to haggle for a 6 month warranty and sign a waiver stating I would not hold them responsible for any damage caused by the 6 inch cutter. At this point what choice did I have? Any other plumber will cost me between $300-$450 anyway plus I just took a day off work to get this done. I had them do the work. I was not happy.
Once the rodding was done they had me flush some toilets and run water to clear any debris. Once they ware ready they had me watch as they scoped the sewer line again with the camera. All the tree roots were gone. Pipe was all clear again.
I have nothing against
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and Bubba. But the price switch was not what I had envisioned when I called
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. Suffice it to say, I will not be calling
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back for fear of what I would have to pay. Angie, you let me down this time. Shame on me.

"I had purchased the Big Deal for the $75.00 sewer rodding. As a relatively new homeowner, I had never had this done before.
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, the technician, was great. He was prompt, courteous, very professional and worked diligently, which I appreciated since I had to get back to work myself.
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used the camera to inspect the approx. 60ft of sewer line between our home and the main line. I was very pleased to learn that he didn't find any real areas of concern. I know other people in our neighborhood have been having issues with tree roots, etc. For $75, this was a great deal to gain some peace of mind that our sewer is not a ticking time-bomb. I would highly recommend
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and would not hesitate to use them again myself.
"Arrived timely. Put coverings over their shoes. Took equipment to basement. Placed tarps on floor. Ran the scope to check for blockage of main sewer line. None found. Team showed me what they were seeing in the scoping of the line. Explained everything in great detail. Made me feel comfortable. Cleaned up the little bit of residue from the scope and thanked me for allowing them to perform the service. Very Professional team."
"I had a sewer backup issue in my basement. I bought an Angies deal and
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sent out two plumbers the next day. They were very nice and explained that they'd try to free the clog but I would likely need an exterior cleanout installed. They removed a sizable clump of roots from my drain on the first pass with the rodding machine. I was told they'd attempt another pass but wouldn't likely be able to free the entire clog with such a small cutter. On the next attempt they got the machine stuck in the drain. They were unable to remove the cutter from my drain making all of my homes plumbing unusable until they were able to remove it. I was advised that the exterior cleanout they had previously mentioned was the only way to slove the problem. This service would cost $2100 and they would be back the following day to dig up my yard, free the cutter, and install the cleanout. They were required to notify the Naperville Water Authority in order to obtain an "emergency dig permit". I agreed to the work and was signing the papers when a Naperville Water Authority representative knocked on my door. The city rep asked to see what the issue was; after a brief inspection he notified me that the "city" would remove the cutter and do a camera inspection of my drain to see if the work proposed by the plumber was actually required. I told
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that I'd like to hold off on the work until the city checked things out so they agreed and left for another job. The city sent out 2 more people who came and were able to quickly remove the cutter from my drain adn then showed me as they did the camera inspection of my pipes. We saw where the original root clump came from and that was the only obstruction in my pipes (
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had effectively removed it all on the first pass). I was advised the propsed work was unnecessary and I cancelled any further work with
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. The city informed me that lately many plumbers have been trying to sell unneeded work such as this to customers. I'm not sure Ex-stinks recommendation to me was underhanded but I have my suspicions. As I read reviews I saw that they in fact slod this added cleanout to several customers so it makes me increasingly skeptical that it is not a ploy to increase profits. So while ultimately
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performed the task contracted for, I do feel I was nearly duped into a very costly, yet unnecessary service.
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arrived on time and performed the inspection, explaining along the way what we were seeing. In the end, the sewer line was in excellent condition and obviously needed no cleaning. My only suggestion is that they bring their own drop cloth for completeness of service."

All Sewer Services in Naperville, IL

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P.O. Box 456
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