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Naperville Mattress Buying Articles
Mattress Buying reviews in Naperville
On because the air bladder on her side of the bed had blown out. My wife and I are normal people of normal weight for our ages. The mattress had certainly not been abused in anyway. To the contrary, we treated it like the expensive prized possession that it was. The bed frame is a high-quality Lexington bed with more than adequate support, and of course, we also purchased the outrageously expensive Tempur-Pedic foundations to go with the mattress, and it was professionally installed by
After 15 minutes, on hold to Tempur-Pedic, a representative took my information and informed me that a new mattress would be shipped under warrantee from an undisclosed warehouse, and would probably take as long as two weeks to arrive. I responded that this was not a normal mattress that I could sleep on until the replacement arrived. This was an inflatable bed that was completely useless at this point.
I asked why they couldn't simply arrange an immediate replacement through my dealer,
His work crew was respectful and cleaned up after they were finished.
I had previously searched for the Tempur Pedic that I was interested in and visited several dealers within the Gulf and Pensacola area.
So service was okay, except for leaving plastic in the yard, the product is what is awful.
Several days passed and by the time I was finally able to get the new box spring set up, I realized they sent me a full instead of a queen as I ordered. I called right away and spoke to another salesperson. He had an extremely difficult time locating my order and originally had someone else's order up (maybe that's why I was delivered the wrong size!) So, I asked them to call me back when they found my order and had more details. They didn't call me back after a couple of hours, so I had to call them again to ask about the next available date they could deliver the correct size. On that call, he let me know that it would be a couple of days, but I really needed it ASAP, so I offered to go to the warehouse myself to make the exchange the next day. He mentioned they would inspect the box spring and may not take it back if it was damaged - so I let him know about the hole and plastic piece. He asked if I notified the delivery people about these damages and wasn't very polite. Ultimately we worked something out for me to drive the full back to the warehouse and pick up the queen.
It ended up raining leaving me unable to make the exchange myself (even though the box spring was covered in plastic I did not want to be responsible for any further damages that may have been caused by the rain). I called again to ask when they could come pick up the full box and bring a queen they said it would be a couple of days. I told them I really needed it taken care of sooner. At this point, I had gone above and beyond as a customer to try to rectify their mistake. The person I spoke with this time promised me a phone call the very next day as soon as he got in after he spoke with his manager, but here we are... no call...
At this point if they are unable to get my queen box over to me today, I just want them to pick up the full box spring that doesn't fit my bed and give my money back. I went the cheap route going to the closest inexpensive place for the box spring, and as the tried and true saying goes, I got what I paid for. Poor customer service and a couple of days later, still don't have the box spring I ordered.
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All Mattress Discounters in Naperville, IL
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