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A lot of brick needed to be cut and there was dust over the windows and siding of the rear of the house. I will need to get the windows professionally cleaned.
The crew left a small series of 5 stones on the seating wall unglued and did not the best job of clearing up my yard afterward. However, when I called
These minor things are not enough for me to take away from the overall A, especially given the experiences I am now having with some other contractors.
Installation of brick patio was done without correct pitch to slope water away from house. Every time it rains the water puddles in several areas over the patio including areas close to house foundation. First rain was about a month after job was completed.
Contacted TR Scapes 11/2010 with no response.
Front door stoop collapsed in late June 2012 due to improper installation.
He offered to drill holes in the patio to allow water to escape which was not acceptable. They took no responsibility and would not honor the 10 year labor warranty stated in the work contract.
We filed a BBB claim in August 2012 and TR Scapes did not respond to BBB.
2/2013 we filed a complaint in small claims court Will County & won a judgement from TR Scapes for $4200 on 5/14/13, regarding work done on the patio.
The company has made no effort to pay the judgement. We filed for a disclosure of assets hearing which was held on 10/28/13 in Will County court.
We are scheduled to return to court on 11/25/13 per judge request, ordering TR Scapes to bring payment.
I've been a member of Angie's list for many years. How did this company make your list? I'm wondering what the vetting process with Angie's list. We are considering dropping our Angie's list membership due to this disappointing situation.
We have recommended them to our neighbors and would certainly use them again.
I gave a detailed design to Bill and he took dimensions from the back yard to come up with a final foot print. He worked with us adding and removing areas, walls and features to stay within our budget. He used his experience to tweak the fire pit location and some of the curves and shapes of the edges. Overall I was very happy with the final design.
Two guys came over the weekend and removed the deck. They did a great job removing the
Patio install went relatively well. There was a large tree stump under the proposed new patio. When we had the tree taken down and stump ground down (by another contractor) we assumed it would be no problem for the patio. Arrowhead said the first contractor did not grind down the stump far enough, so Arrowhead suggested we rent a stump grinder. We paid Arrow head an additional $350 to have them grind out the stump. In the end they still had to raise the entire patio about 4-5" above the existing grade. This made using our outdoor faucet a little awkward, but they took the initiative to do a brick cut out to facilitate the hose bend. Additionally, they recognized that the raised patio would impact the intake for the high efficiency furnace and added additional PVC fittings to re route it. They also graded from the patio to the lawn and applied sod.
I would have liked the patio to be flush with grade but in the end it worked out alright. Although, by raising the patio I believe they
incurred considerable cost savings that were not shared with us. Specifically their excavation costs were drastically reduced. We had requested and paid an additional $500 to have two steps off the house (not just one), so there was not an immediate drop step off the door. Since the entire patio was raised only one step was needed, reducing the amount of brick and labor for the step.
All and all the patio looks great and I am satisfied with overall patio results.
Here comes the challenging part. In the contract they were supposed to run gas pipe from an existing outdoor line to the new brick fire pit. At final inspection I noticed that there were no terminations on the pipe such that I could easily connect my fire pit ring nor tie into the existing line as discussed during the design meeting. Additionally a tracer wire was never buried with the pipe. There was a bit of back and forth over scope and payment for a couple weeks.
Finally the owner stepped in worked with me, an experienced plumber and the city to rectify the situation. Arrowhead came back and ran the tracer wire under the bricks and moved the valve location in the fire pit. You cannot even tell bricks were removed and replaced.
Again despite a few set backs in cost and schedule the fire pit met code, passed inspection and looks great.
As with any large project there were some obstacles, some arguments and some compromises. My advice would be to have the utilities ran prior or have Arrowhead work with their plumber and install the utilities with the patio. In the end they met the expectations of a detailed oriented engineer. I would use Arrowhead again and highly recommend them.
He indicated he worked with a landscape designer and that the two of them would come back that week to look at the yard and come up with a plan. I said fine and that was that. I called him the following Tuesday when I hadn't heard back. He hemmed and hawed a bit and said that although the designer had been out to my home several things had come up and they were running behind. He said he would get back to me by the end of the week. Again, I said fine.
I never heard anything further from him and have made no effort to follow-up. His company may do fantastic work but I have no interest in getting involved with folks who treat me like this. I should also mention that the tag line on their advertisement says: "We Listen. We Care. We Keep in Touch."Ironic, isn't it?
Time to go look up some postively rated landscaping contractors on Angie's List.l"
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