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Naperville Dentists Reviews
My experiences were very positive initially and I was very happy with the oral hygienist and my initial cleaning and check-up.
After completing the check-up, they informed me that I would need some additional work (cavity fillings). was very helpful and explained the pricing and the amount of time that would be needed at each appointment.
She noticed that they had some availability to do one of the appointments immediately and offered to let me go ahead and do it now. I agreed and she explained the price. She told me that we would schedule the other appointment and my 6-month check-up when I was finished.
I had the cavities filled and then was escorted to a different treatment coordinator. They asked me to fill out my new patient paperwork again because they had shredded my paperwork accidentally. Then, they told me that the amount I owed was $300 OVER what was originally quoted. My mouth was numb at this point and I was having difficulties communicating with them.
I refused and managed to let them know that that this was not the agreed upon price. They brought over another Treatment Coordinator who looked at the paperwork and asked me to explain the entire story again (while I'm numb and having difficulty speaking).
She reduced the amount to $110, which was still OVER the amount that they originally quoted. Then she explained that if I had done the other procedure FIRST, the price would have been what they had actually quoted. This was not explained to me. In fact, the original treatment coordinator showed up and agreed that she didn't understand or explain that to me.
I was very happy with the oral hygienist. The dentist, although somewhat rushed, was very nice. However, the office staff was extremely unprofessional, insensitive and disorganized. It was extremely frustrating and humiliating trying to deal with this type of situation when I was having difficulties speaking. They bounced me around to three different treatment coordinators. This should have been handled BEFORE the treatment.
Because of this, I will not return to this dentist and will look for other alternatives in the area."
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