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He picked up the tile and completed the installation. He laid out the tile in two different dry patterns (the one we were replacing and a different one). We went with his suggestion as it made the area look bigger and more interesting.
When he went to pick up the grout that we had chosen, he returned the excess tile and gave us the cash refund.
My wife and I feel that he took his time in laying the tile, took pride in his work and the final product is beyond our expectation. We talked with him about updating our kitchen floor as we need to remodel the kitchen. He also does kitchen remodeling and he suggested where we could buy cabinets and has contacts for a carpenter, electrician and plumber. We will definitely consider him for that project.
Part of the reason we chose to go with
The concern for our overall happiness was apparent when we were negotiating a final price. Not only did he come in at a lower price than the other companies, but after the price was determined, he added services at his own expense to make sure we were going to be as happy as possible with our floors. Our kitchen was the only room in the house with hardwood (2 inch planks installed at a 45 degree angle), and everyone who came out suggested refinishing it to match the new floor. After talking with
The installation process went very smoothly, and we were very happy with the installation team, who worked until almost 7:00pm every night. The first day,
To maintain continuity with the window and door trim throughout the house,
After three days of the installation and sanding of the hardwood, we came back to the house to look at stain samples. In order for us to make a color choice that would work best in our home,
As a final note, I'd also mention that
While we all certainly want contractors who will do whatever we want, it is perhaps even more important to have a contractor who will save us from making bad decisions.
After receiving estimates from two Angie's List companies, we chose
We were very impressed by the professionalism, advice and knowledge of tile setting displayed by old floor tile and discussed several possible solutions to avoid total replacement. He was very busy, but suggested that we seek out tile to fill in spaces created by replacing the broken tiles and then call him if he received the contract. He is a tile
He arrived exactly on time after calling two days before to confirm the date and time, showing that he had worked with condo rules by saying he would not start until 8:30 AM. He is cheerful, extremely polite and exceedingly neat in appearance and workmanship. We discussed the results of our replacement tile expeditions and agreed on a more difficult, but very attractive, method of work on the floor. He removed the intact tiles perfectly, removed the broken 3 tiles and replaced them. Then he installed the glass decorative tiles in the pattern we requested. He had gotten an almost perfect match for the original grout. The floor looked better than it had ever looked and the new decorative pattern made the room look much more contemporary.
We could not be more pleased with the work and the entire experience of working with
IHR inspected my house and roof and advised me that I had hail damage to my roof which caused interior damage due to water leaking into the house. Before they inspected my house, I did not realize that the minor paint damage in my kitchen was due to water.
IHR was present when the insurance company inspected my property. They negotiated with the insurance company to get me a new 30-year roof, new gutters with oversized downspouts, new kitchen ceiling and ceiling insulation, new flooring in my kitchen and family room, and a new paint job in the affected rooms.
When I elected to hire IHR as my roofing contractor, they paid my $1,000 deductible so that I had no out-of pocket costs.
I was happy with all the work that they did. They were very professional in their dealings with me and the insurance company. I liked that I did not have to deal with the insurance company except to let them inspect my property, and that I got paid for more extensive repairs because I used a public adjuster."
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