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Lombard Movers Reviews
Despite our complaints to the moving company, we felt they treated it as just another negotiation, not a serious customer service issue. In return for inadequate compensation, they always tried to get us to sign something that would prevent us from giving them a review on Angies List.
We managed to get back $365 from the credit card company and quite frankly, do not have the desire to go through all of the issues we encountered. They were many and I would have much rather paid the extra $365 for professional service.
I was told to expect my movers to arrive by 9am as I was their first move for the day. They arrived at 9:30am. Once the guys arrived, I was given an estimate to sign for a 5 hour move. I had only budgeted for a 3 hour move and didn't understand the difference in the quote given over the phone. I told them to concentrate on the big items first, and to watch the time. If time ran out, I would move the small stuff myself. I explained that my rental office would allow my movers to use the elevator right next to my apartment but that there would be about 7 stairs to get to the main level. Rather than use the more convenient elevator, the mover insisted that he travel all the way to the freight elevator (the building is huge), to save time since the stairs would have taken a lot longer. This did not make sense to me, as I had moved in using this elevator a year ago, but I let him do his job the way he sought fit. He is the expert, right?
I have to say that the three movers were very nice to me. However, they seemed very unprofessional - constantly complaining about their jobs and the company they work for. They even talked about eachother when one wasn't in the room. I understand moving isn't the most desired job, but there has to be a filter on what you can say in front of a customer. It became a bit uncomfortable at times and I felt bad for them.
The move seemed to take forever due to the long amount of time each trip to the elevator took. Finally, they told me that they couldn't fit anymore of my boxes into their truck. What?! I asked if I had more items than a typical one-bedroom apartment would have, and they said no. "All of the big trucks were in the city".
I realize that I put pressure on the movers to get the job done in the three hour period. So I understood if there were items I needed to move myself. I was prepared for that. However, running out of space on the truck seems ridiculous to me. What if I allowed them to take longer than 3 hours, what would they have done not having space for my belongings?
The overall move went fairly well. A few items were damaged - a nick out of my coffee table and end table. It's not a huge deal to me as I can fill it in with a brown marker, I'm sure. I felt that the price was reasonable, I just wish they had an appropriate sized truck so I didn't have to make so many trips in my own car."
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