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Kankakee Remodeling Articles
The bad news was the process it took to get there. I hired them to do our kitchen remodel starting a scant two weeks after our fourth child was born (my wife was on maternity leave and as difficult as it was to do a kitchen remodel
with a new baby it would even be more difficult once she got back to work. I bid it out to four different companies, and while AKB was the most expensive bid (though all were fairly similar), I decided to use them.
With four young children in the house, I was very concerned about the time it would take to do the job.
Our lives were chaotic enough without adding in a long remodel. The clincher for me in going in with AKB was
their owner coming in for the final bid in which he pronounced would take two weeks (complete with a schedule) and that “he couldn’t see any reason” it would go beyond 2 and ½ weeks. I indicated to them the extreme importance of sticking to the schedule and they agreed to put in a provision in the contract saying workmen (plural) would be at the site every day from 8:00-4:00.
The kitchen project ended up taking five weeks (despite the fact that we had zero change orders and no complications that were discovered midway through the job.) These were five really uncomfortable weeks where we had no
access to our kitchen and in many cases had to go outside the house to go from one half of our house to the other, since the only route is through the kitchen. There was frequently only one worker on the job (not the “workmen” mentioned in the contract) and while they sometimes put in a full day, sometimes they only put in ½ or 2/3 of a day.
I was immediately on the case as soon as I saw the schedule
slipping, at which point I was given a detailed fake schedule that AKB had to
know was in no way based in reality. I get that remodeling projects frequently
run late, but I had made a huge point of the schedule up front, and the project
ended up taking 2 and ½ times the length of time promised. I was offered a
variety of excuses but the bottom line is that I am confident that they
accepted this job knowing there was no way they could complete it in the
I made clear to them throughout the job that their delays were a huge hardship to my family and asked that they needed to make this up somehow (a discount on the job would have seemed the most natural way—I run a small hospitality
business and on the rare occasions when I fundamentally let down a customer, I make it up to them financially in a significant way.) AKB seemed uninterestedin giving me any kind of discount, to which I can only conclude that they
thought their level of service was acceptable—which it most certainly wasn’t. I wasn’t going to press the issue, because
for me it was more about the recognition that they had been less than forthright and seriously inconvenienced a customer than it was about the money.
In any case, there are certainly others on this list who have had a good experience with this provider, but I was very frustrated and
disappointed with mine. I didn’t feel they were honest with me, and they finished the job inexcusably behind
schedule, causing my family a good deal of hardship at a time at which we really didn’t need our lives being complicated.
I recommend them, without reservation and look forward to using them again for other home improvement projects.
This company is excellent , I highly recommend them.
Also, when I set up the appointment I called both United and
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