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Johnston City Fencing Articles
On the installation day,
The next morning, KC showed up to look over the job with me and to ask if we were satisfied and if we had any questions. This follow-up was greatly appreciated and just goes to show the level of service and commitment that they provide.
Honestly, if you are looking for a new fence, I highly recommend
After our move, we had to call them several times to clarify installation dates (posts installed one day and fence closed in a week later) and times. They were not great at communication.
Finally, two weeks later than originally promised, they came to install the posts....without confirming the time with us to see if anyone would be home. Luckily, we were. As they were installing the posts, we noticed that they were starting to put them in the wrong place. If we hadn't been home, we would not have known until it was too late. Anyway, we went out to talk to them about it, and it became sort of a big issue, including calls to the boss and revisiting the diagram I had sent them. We finally convinced them to put the fence where we wanted it, but they said it would cost more because it was not what they had originally planned for. We discussed this for a while, pointing out that it was not our fault that they measured incorrectly and that they should stick to the original quoted price. Without really reaching an agreement, they finished the fence and left.
A few weeks later, we received the handwritten invoice, and they did stick to the original price. yay!
All in all, the communication was terrible, but the product is good. The fence looks great and seems durable. I would use them again, but I would be very careful about the details of the project.
I'm sure it will be the same old statement, "Oh, I tried to call you, but your phone wasn't working" or some lame excuse like that.
Well, guess what,
We think we're the best, and we can prove it.
Try an annual plan and if you want to cancel in your first year, we'll refund you 110%
Annual Plans Only
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