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The person that showed up came into my home and took my measurements. I told them exactly what work I wanted done and he left. Within a couple of days, I received a telephone call and was told that they had my estimate ready and that it would be up to $15,000.00 given the type of work that was needed and products that would be ordered in his showroom. I asked for a copy of the estimate in writing and was told that we don't submit estimates in writing. At that time, I communicated with them that I was only taking estimates at that time. Then I was being told that their calendar was getting full for December and January and I again advised them that I was only taking estimates and would let them know if I chose them to do the work.
After my experience, I decided that due to the unprofessionalism that was displayed by a phone call less than an hour to tell me that there was a scheduling conflict and that they do not provide written estimates was more than enough information to hear that I was not going to do business with this organization.
A few weeks later, I received a follow up phone call from a representative inquiring on my experience and I told her of my extreme displeasure of the experience and that I will not be doing business with them upon what happened. She took extra care of taking my notes, names, times and dates and expressed her extreme apologies and said that she would ensure that my complaint would be addressed to the right people in authority.
Regardless, whatever my experience may be, someone else's may be different. I just chose not to do business with them because I had a bad experience.
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