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That then began the pattern of non-responded to phone calls and emails which has continued to this day.
Initially I thought the holidays got in the way.
Then I thought that they were suffering family health or other issues.
My friend didn’t know what happened.
I then saw that they were certainly still in business, and completing work, based on the Angie’s List review from early May.
Multiple times since December I have asked for them to contact me, to get it scheduled, etc. or I was going to write a negative Angie’s List Review, make a BBB complaint, etc. No response.
While they seem to be good people, I find the pattern of non-responsiveness utterly unacceptable – I would suggest if looking for an install or service work to select someone else.
No hard sells. No unprofessional behavior. Just top-notch folks doing a great job running a young business. I won't hesitate going back whenever there's a future need.
He arrived right on time, and with some good-natured banter reestablished what my expectations were and then got right to work. I'm someone who tries not to
Rich is quick, but not at the sacrifice of quality - My install went smooth, even when it was discovered 1) the wiring harness that was supposed to be included with my head unit was missing and 2) my sub was dry-rotted (it had been a long time!). Rich comes prepared, so he had the harness I needed, and as far as the sub goes, he went about the install as if he were dealing with a brand new speaker.
He was professional, courteous, and a genuinely good guy. Would definitely recommend and use again!
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All Car Audio Repair in Glen Ellyn, IL
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