Glen Carbon Heating & Cooling Contractors

in Glen Carbon, IL

Hvac Reviews in Glen Carbon

A

Rating
Our a/c went out on a hot
night. The unit was covered under an American Home Shield home warranty, and the company assigned
to handle the call. Because of the heat and because we have 3 children and various pets, AHS authorized the work to be done on an emergency basis. A technician arrived at our home later than we expected, but within 24 hours of being assigned to the job. He was there by the end of the day on a Saturday, and back the following Monday with the proper parts to successfully complete the repair.
- Steve M.
A

Rating
Mr.
was very knowledgeable about air conditioners which helped us make the decision to use him to do the job. (We had a total of 4 estimates). Very prompt and neat workers - worked until the job was done - started and completed in ONE VERY FULL DAY. One worker even returned a few days later to paint a 'beautification' pipe for us - it was not included in the contract. Thanks
and your excellent team!
- Antony W.

Glen Carbon Hvac Articles

Hvac reviews in Glen Carbon

A

Rating
Everything went well from start to finish. I contacted their helpful receptionist who was able to set up an appointment right away. We received a courtesy reminder call prior to the appointment. The service man arrived on time. He was professional, helpful, and knowledgeable. He assessed a line that was leaking air and water, repaired it on the spot. He assessed the overall condition of our a/c unit, cleaned it, and added frion.
- Dawn W.
B

Rating
We received a flyer about off season air conditioner install, and since we were interested in a separate furnace/AC unit for our 2nd floor we thought we'd get a price from
Glen Carbon HVAC Contractors Provider Name Locked
(also goes by Tiger Plumbing). Their sales representative arrived on time and to collect our information, including a summary of the problems we were having with air flow to the master bedroom on the first floor and the 2nd floor. The actual service technician who would do the work if we decided to move forward,
Glen Carbon HVAC Contractors Provider Name Locked
, arrived a bit later to assist the sales representative in determining possible courses of action. We were provided with multiple options, including a damper system using our existing furnace/AC setup and a damper system using a completely new and more powerful (and more efficient) furnace/AC setup. The system using our existing furnace/AC setup was by far the cheaper solution, and that is what the sales rep and
Glen Carbon HVAC Contractors Provider Name Locked
recommended. They could have tried to upsell us on the much more expensive solution, but they did not even try. Their rationale was that if our existing system with dampers installed turned out to be insufficient, they could always install the new furnace/AC separately. The company offered no interest same as cash financing and we liked the idea of a damper system, so we went with that option, including the installation of 2 Nest learning thermostats which they'd admitted they'd never installed before. The work was to start a few days later.
We received a call 2 days before the install was to occur to let us know that a part might not come in by the install date so they might have to push back the install one day. I received a call the next day letting me know that the delay was, in fact, necessary so the install took place the following Monday. This professional and timely notification was helpful.
We expected
Glen Carbon HVAC Contractors Provider Name Locked
to arrive on Monday relatively early, but he did not arrive until about 11 am. I called the office multiple times as they originally stated he'd arrive around 10, and when he was not yet there I called again to get an ETA. The lack of communication on arrival time is the only criticism I have of the entire transaction. I can't ding them too badly for punctuality as they never actually committed to anything but the actual date of service, but they should have let me know about
Glen Carbon HVAC Contractors Provider Name Locked
's arrival time.
Once
Glen Carbon HVAC Contractors Provider Name Locked
arrived, he worked throughout the day without a break for lunch or dinner up until about 9:30 pm. There was a point where we would have preferred that he finish the next day, but he would have had to leave us without heat during the winter so he pressed on. I do not fault him for this as we had a relatively complicated install in that we were adding Nest thermostats that required additional setup beyond basic digital thermostats. Moreover,
Glen Carbon HVAC Contractors Provider Name Locked
wore booties in the house so as not to track in dirt and water from the outside and our attics. This was a nice professional touch.
Since I'd done significant research on the Nest thermostats and had a specific way in mind for their setup, I had a lot of questions for
Glen Carbon HVAC Contractors Provider Name Locked
. He took the time to explain things to me and he never acted put upon by having to make such explanations. We worked closely throughout the process because I wanted the Nest thermostats to control our on-Furnace humidifier and I knew we needed to connect some wires to the Nest units that were not previously connected to our old thermostat. This meant running more wires than original expected to the 1st and 2nd floors.
Although long, the install went off without a hitch. We had no issues and they system works as expected (at least respecting heat). We will not know how the AC works in the summer, but we'll revisit that when it starts to warm up and we switch from heating to cooling. I do not believe the install could have gone any faster without bringing on another technician.
Glen Carbon HVAC Contractors Provider Name Locked
did not work slowly, there was just a lot to get done because of the complications we requested. Moreover,
Glen Carbon HVAC Contractors Provider Name Locked
went above and beyond by not stopping to for lunch or dinner and by performing some additional work that was not in the original proposal. He reviewed our attic insulation and airflow to let us know if he thought we needed anything additional there. He said we were in great shape; which was another
Glen Carbon HVAC Contractors Provider Name Locked
to upsell us where a no/low cost option was recommended. Also, he installed a relay and the Nest units that I had ordered without charging us anything beyond the original quote.
In summary, we had an overall very good experience with
Glen Carbon HVAC Contractors Provider Name Locked
. They were professional, patient and fair. I consider myself to be a relatively high maintenance customer in that I ask a LOT of questions and want things done a certain way. They took the time to answer all of my questions and performed the installation as directed and without complaint. My only issues, again, were that we never received an initial arrival time and when we did receive an arrival time the technician arrived an hour later. I understand he needed to pick up some parts the morning of the install, but better communication would have been nice as I worked from home that day to provide input to the process. I probably should have requested an arrival time the previous week, but I really should have had to ask. The timing issues are the only reason I gave the company a "C" for punctuality, a "B" for professionalism, and a "B" overall. Once
Glen Carbon HVAC Contractors Provider Name Locked
was on site, everything went well (considering the customer-driven complexity of the project). We were impressed that
Glen Carbon HVAC Contractors Provider Name Locked
could reason out the Nest system even though he'd never installed one before. They had multiple chances to upsell us but recommended lower cost/higher flexibility options. We LOVE the new system and would recommend
Glen Carbon HVAC Contractors Provider Name Locked
and especially
Glen Carbon HVAC Contractors Provider Name Locked
for other installs.
- Matthew D.
A

Rating
It was a great experience. Salesman was knowledgeable, professional, friendly, and not pushy. He gave me several options.
The two installers arrived on time. They were knowledgeable, friendly, and offered helpful suggestions. I asked them to cap off three vents into the garage and they did it for free. I told the salesman I was thinking about putting my old a/c unit in another house about 15 miles away, and he drove to the other house did some measurements and gave me his recommendation--all for free. I couldn't be happier with my new heat pump and the experience!
- Joel K.
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All HVAC Contractors in Glen Carbon, IL

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

3 Rivers Electrical Contracting

5201 Warren Rd
Imperial, MO

AAA Heating, Cooling, & Refrigeration

514 N Delmar Ave
Hartford, IL

AAAHome services

7428 Mexico Rd
Saint Peters / Brentwood, MO

Absolute Comfort

Barnhart, MO

Air Comfort Service Inc

11920 Missouri Bottom Rd
Hazelwood, MO

Air Conditioning Repair Services by Ricotta St Lou

1922 Locust St , MO
Saint Louis, MO

Air Conditioning Repair Services in Chesterfield

16631 Old Chesterfield Rd
Chesterfield, MO

AIR MASTERS CORP

1055 CASSENS INDUSTRIAL COURT
Fenton, MO

Air N Aqua LLC

4884 Scotsdale Blvd.
House Springs, MO

ALL BRANDS REPAIR SERVICE

3937 PARK AVE
Saint Louis, MO

All Complete Plumbing LLC

9648 Olive Blvd.
Olivette, MO

ALL DONE Roofing & Remodeling

Maryland Heights, MO

All State Automotive Services

1285 W. Terra Ln.
O'fallon, MO

ALPINE SERVICES

778 WILLOW BEND PL
Fenton, MO

Alton Parts Supply Inc

326 W McArthur Dr
Cottage Hills, IL

ALTON STONE & FIREPLACE CENTER

626 E BROADWAY
Alton, IL

Alway

3956 Wenzlick Ave
Saint Louis, MO

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