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Gilman Moving Articles
Moving reviews in Gilman
Trouble began a few days before our move. I received a call from Road Runner saying that they had overbooked their trucks and we would either have to reschedule our move date or find a different company. As anyone who works full time and has moved into a new house knows, this process is extremely time consuming and strictly scheduled. After arguing with the company, they were able to fit us in on our originally scheduled date.
The actual move went fairly smoothly. The movers were on time and friendly, although slow. We had an apartment and a garage that needed to be loaded. Despite the fact that we told them this a number of times, they did not inspect both spaces before beginning to load the truck. This resulted in them having to repack and rearrange the truck a number of times, to the point where we had to add extra time to our bill. The movers also did not listen to where boxes were meant to go. If we did not tell them specifically where each item needed to be placed, they simply stacked everything in the basement.
We recently began unpacking and realized that the movers had broken a piece off our entertainment center. Rather than telling us about the damage, the movers seemed to have opted to hide the broken piece in a drawer in the unit and hope we didn’t find it until it was too late.
Overall, while the company was friendly and the movers professional, the services you get for what you pay are simply not worth it.
The day of the move they called around 8:30 stating that the first move wasn't ready for them, and wanted to see if I was ready at this time. I let them know I was. About 30 minutes later I got another phone call saying that they went back to the first residence because the owner was now ready. All in all, they arrived at my location at 11:10 like they had confirmed the day before.
They immediately got to work. They transported all the boxes on hand dollies, and wrapped everything they could. I went with the three man crew. It was $20 more, but I figured it would take less time and save me money in the long run. I am glad I went this route. They had one guy in the truck to stack boxes, while the other two were constantly bringing stuff down. When the guy in the truck was caught up, he would come upstairs and help move stuff down to the truck.
I was really impressed with their professionalism. The entire time they were all about the task at hand. They also would chat while loading boxes. They wanted to know about us.
What impressed me so much about these guys is their endurance! I never once saw them take a break. They would immediately load, take it to the truck, unload, and come right back up for another load. There wasn't any downtime or time that they were trying to milk the clock for.
Once at the new place they unloaded all boxes and asked which room to place the items into if they weren't clearly labeled.
At the end of the move I paid by debit card, and included a $50 tip for their hard work and effectiveness! It took them only 3.5 hours for our load, transport, and unload. I would have no trouble asking these guys to come move me again!!
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