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Gifford Basement Waterproofing Articles
The time we rescheduled for he showed up and took measurements and gave his estimate. Once we decided to go with the company , he came back out and answered more questions, told us we would have to install additional electrical outlets for the sump pump, and took a deposit. We told him we would not be home the day of the work and gave him the key-code for the lock box. He recommended we have a carpenter remove the wood paneling around the basement window where the window well would be replaced. He said if we wanted his men to do it, they could, but wouldn't be responsible for damage. He also said the bottom few stairs would have to be removed, but not to worry about that because that was easy and something they did all the time. He also recommended we cover our belongings with drop clothes to prevent dust--- all reasonable things.
The evening before the agreed upon work, we received an email asking us to call and confirm the appointment. We replied to the email, to confirm, and called first thing in the morning the next day (around 7 am) to confirm. The work was supposed to start around 8 or 9 am. We received a call around 3 pm saying they couldn't get into the house so they left. Mind you, the key code and our phone number was included at the initial contract, and in BOTH the email and phone confirmation. After I demanded a call back from the office manager for clarification on the problem, the owner called my boyfriend instead. He then gave different information about how we should have covered all our wood paneling with cardboard boxes (this was never mentioned prior). He then said the workers would return the next day.
The work was done the next day- my boyfriend got home as the workers were finishing up for the day. We asked them when they would put the stairs back together. We were told we would have to call
Since several heavy rains, the work they did seems to have solved our problem. However, scheduling, conflicting information, unclear parameters of what would and wouldn't be done did not make the process as smooth as we would have expected. We also did not appreciate having to re-assemble the stairs when we were told it would be taken care of by the crew when we signed the contract.
They were able to start right the next day which that doesn't happened that often, so the next morning the crew showed right on time they told me what they needed to do and because I suffer from anxity disorder I was extremely nervous but they guys were so nice assured that I was in good hands.
Also that morning Cliff stopped by he checks the job before it gets started, in between and when is done.Thru all the projects that I have had done in my home I have never met the president of the Co. which it sure put my mind at ease.
All I can say the crew were very professional informed me thru the entired process how everything was going, I was told by
I am so pleased with them they worked very h****** time, and when they finished you would have never know with all that hammering how clean it was they did such a great job.
Cliff I can't express enough what a kind and caring man he is have never met anyone like him has a good heart, he truly cares about his customers.
I definetely highly recommend them!!!!!
Unfortunately, execution of the plan is where things fell apart. The excessive rain we had this spring and summer presented many scheduling challenges as well as brought to light problems with the way the plan was executed. The pump that M J Home Services installed wasn't up to the job and it died on day three of the May rain storm. I replaced it with a larger capacity pump that fortunately I had on hand. The discharge pipe failed to direct all the pump water away from the house. M J Home Services returned to install a new discharge pipe in another location. The newly poured driveway concrete wore away from the rain. M J Home Services returned to replace it.
This job began in April and ended in
Respectfully,”I am starting to feel our company may not be a good fit for you and is unfortunate.”
Overall, it was silly on my part to pay $49 for an estimate of work (which I did not have done). Won't do that again and suggest Angie's List be sure offers are for real services.
7/30/2014 To the management of
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All Waterproofing Contractors in Gifford, IL
Fort Madison, IA
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