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Mattress Store reviews in Evanston
In August of this year (2015) the AC Adapter in the power cord of the Choice Luxe failed. I went to and spoke to the salesperson who told me that Tempur-Pedic handled their own warranty and did not work through the store.
On 8/20/15 I called Tempur-Pedic. The representative said he would send the part. On 8/31/15 I still had not received it so I called Tempur-Pedic again. The person I spoke to said he could see no record of it being sent. He said that he checked and the item was not on back order so he could find no explanation, but he would send me the part overnight and gave me the order number. When I had not received it by 9/4/15 I called again. This time the representative said the item was on back order and did not know when it would be shipped.
I tried it out for thier recommended 30 days and it only felt worse...plus around 4 to 5 am there was a surge of heat due to no air pockets between me and the plush top(internet research shows this is a big problem especially with memory foam). The heat problem would be much worse for people who have untreated sleep Apnea or menopause.
I did a comfort exchange for a no plush top Regency Sapphire(25% charge) on 4/29/15 and it is working out fairly well. I still needed to add a 3 inch Serta Cool Gel Memory foam and a Serta Cool matress pad for softness(
Total cost(tax/delivery included) of Orthopedic plus exchange was $960 and Regency total was $580 so extra cost to me was $380. No further intrest was shown by OMF on why i did the exchange and no questions about thier survey i filled out later.
The delivery guys were great, both times. The sales staff never took me by the hand and was somewhat edgy with me both times. Watch out about referrals from other people as the OMF has a bit of a cult following. I fault myself for not pre-educating myself on this.
Mattress Stores in Evanston, IL
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