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Local Articles in Evanston
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Michael Breus, a clinical psychologist who specializes in sleep disorders, collaborated with Angie's List on this guide to choosing the best mattress for you.
Mattress Buying reviews in Evanston
On Friday, 1/9, I was called and told that Saturday wouldn't work but Monday would. On Monday I was called and told that the shipment and assembly was again delayed but I could have it on Thursday. They offered to give me the box spring for free ($225 value). On Thursday 1/15 I was called and told it would be delayed AGAIN until Saturday. I was very upset because I could have cancelled the order and gotten the same mattress from US Mattress and they would have delivered it on Wednesday guaranteed. The irony here is how many "guarantees" I have received and just kept falling through.
On Saturday, I was supposed to receive delivery between 9-12. At 10:45 I was told they would be at my house in 10 minutes. They arrived at 11:15. Additionally,
I ordered a Tempur-pedic, queen mattress, bed frame and mattress pad on 8/26/14 from
Finally, at the end of November 2014 I called M.F. and told them I was ready for delivery and also could we schedule it as soon as possible since I was due for major surgery on
Early January I again called M.F. to schedule delivery - we agreed on Wed.
I get a call two days before delivery stating my mattress had been "damaged" and that they'd have to reschedule for Friday, 1/16. Fine. So Friday arrives - I get a phone call at 9:30 am (!) that they are on the way to the ranch and will arrive shortly. I told them that I had spoken to the store Manager TWICE now that there was no way to let them in until I arrived at noon. They said that was too bad - they were only allowed to wait 15 minutes! I frantically called the store - told them I was on my way - they acted extremely surprised and startled that this mixup was occurring and advised me they had just had a complete "computer changeover" system wide and my order must've gotten lost. Meanwhile the store called the drivers. I gave the drivers my gate combo and said I would be there as quickly as possible. By some miracle I arrived just as the drivers were leaving the ranch (!?) I said, "Where's my mattress?" They told me they dumped it in my yard!! I said you need to turn around and bring it into the house as this is something I cannot do alone. They informed me they had already spent too much time on me and had to leave. I stood in the road and blocked them. More phone calls, no resolution whatsoever, the drivers returned to my house, picked up
Unbelievable!! WORST CUSTOMER SERVICE IN SAN
After we placed the order the bed was actually finished before promised. Delivery was smooth. We have had the bed now for about 2 months and all is great so far.
. . There is long standing law on this issue. Even in Florida such similar cases where the recall was not done. Tons of cases. this company has to know , it is their business to know. I spoke to each , all the way to the top, and every one pretends to not know the laws or acts as if they mean nothing, or don't apply to them. Each claiming to be in the business for over 30 yrs, yet act like the laws they have no idea of. How absurd is that? I can find the absolute federal and state laws they MUST adhere to about safety recalls in a single day , and they after 30 yrs claim to not know.!!! or claim they don't apply ? The laws specifically call out the dealers and sellers as equally required by LAW to remedy the damages. In fact the sellers even have a special line to request the safety commission give them permission to take the unit and replace it and destroy it, even if the manufacturer does not agree. How ridiculous is that for these clowns to not know after 30 years. ? . There liability and mandatory involvement is right there in the first sentences of definitions as to who these law applies to. . . Also they claim the warranty card was not sent in, but we have the stub. The
Talk about going above and beyond for a customer! Not only did they save me a TON OF MONEY but then all the other NICE stuff was really great.
Please support this local business. They remind me of the "good old days" of America.
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