Evanston Internet Services

in Evanston, IL

Internet Service Reviews in Evanston

F

Rating
Service never worked. Extremely long wait times (over 30 minutes) on hold for tech support. When I finally got to the highest level of advanced tech support, they could see that something was wrong with their database that prevented me from being able to log on, but they could not figure out how to fix it. At this point, I've had the phone for 5 days and have not been able to use it. Customer service is horrible. I've spoken to about 12 reps at this point and 10 of them were either incompetent or flat out RUDE. I'm sure their service is fine if you never have a problem, but if you do, beware. The responsibility seems to be on the customer to get the issue solved by calling for support and waiting on hold for endless amounts of time. Fortunately, I can cancel my contract within 30 days.
- Megan L.
D

Rating
It went from very mixed to very bad, so I canceled now all services. Last year they upgraded my DSL service without my knowledge and charged me a higher fee AND an early termination fee. I complained and after you complain they always apologize and then give credit, but it's time consuming and annoying. With the new phone service, they totally botched it. In our old house a technician needed access to the house (they had not told me that a technician had to come in person) and they could not schedule an appointment, so I canceled. But because of their incapability I was without a home phone for over a week and had to get a new phone number then signing up with a different company. The customer service personnel is in India or the Philippines, and they have third companies who send the technician, it's too decentralized, the waits are too long and people in general are very un-knowledgeable.
- PETRA F.

Evanston Internet Service Articles

Internet Service reviews in Evanston

C

Rating
We ordered the digital classic and premier channels as well as internet. Soon after installation and setup, our premier channels became unauthorized. We called customer service and they reset our account and we had channels. Soon after, we lost our premier channels again. This issue has occurred 8 times with 3 technicians to figure out the issue. They cannot find an issue and we still don't have our channels. They do not have appropriate measures to resolve issues and every time a technician comes out, they say it's not their problem. When we call customer svc. , they tell us it's the technicians problem. Apparently, no one at
Evanston Internet Service Providers Provider Name Locked
wants to take responsibility.
- GRACE V.
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All Internet Service Providers in Evanston, IL

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

1866HELPTECH.com

1912 Dandridge Dr
Columbus, OH

2 More Profits

4909 Elm Street
Downers Grove, IL

3Points LLC

1100 Jorie Blvd, Suite 100
Oak Brook, IL

AAA Computer Design Inc

240 Croton Ave
Lantana, FL

Abrams Media

po box 1969
Bolingbrook, IL

Acoustical Vision

7340 w Harrison
Forest Park, IL

ADT Bolingbrook

381 Brookview Ln
Bolingbrook, IL

ADT Steger

3401 Chicago Rd
Steger, IL

Alexander Technical Resources

1263 Glenwood Ave SE
Atlanta, GA

Amazon Business Services

41325 clear water way
Austin, TX

American Virtual Associates

304 Whitelaw Avenue
East Alton, IL

Andy's PC and Mac Repair, LLC

1304 W. Estes Ave.
Chicago, IL

Andy's Web Tools

646 N Riverside Dr
New Smyrna Beach, FL

Anemos Group, LLC

46 Deerpath Rd
Merrillville, IN

Archer Graphic Design

1717 Woodbury Ln
Aurora, IL

Argemex Group Ltd.

875 N Michigan Ave
Chicago, IL

ARTISTIC DIGITAL SERVICES INC

1417 DARROW AVE
Evanston, IL

ASN ELECTRIC

1511 N CONVENT
Bourbonnais, IL

AT&T

2000 W Ameritech Ctr
Schaumburg, IL

AT&T U-verse Aurora

101-199 Oak Ave
Aurora, IL
Evanston Zip Codes

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