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The president of the company contacted us several times to try and find out what went wrong. He repeatedly stated that word of mouth is his greatest advertising, and that they take complaints very seriously. He wanted to make it right, but also didn't feel they did anything wrong. We asked if he had been to the property to view the work of his employees, and if he had seen first hand the poor and non-conforming job- He had not once visited the property.
Several months later, "
I appreciated "
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