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Designer Furniture to Avoid

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B
"
is a swedish furniture store. They have model rooms. They have kitchen services where they hire contractors to remodel your kitchen. They're" creative. No one has our kitchen design. All the supplies come to our house and their contractor installs the cabinets. It's something different you don't see in anyone else's house.

-Robert & Pamela C.

F
"Celtic was the cabinet subcontractor for our kitchen remodel. Work was consistently late, of poor quality, and not as specified in drawings. This was a large job" - more than 40 custom cabinets and drawers for the kitchen, new cabinetry for the pantry, and shelving custom fitted for an adjacent closet. At every stage of our remodel Celtic was the weak link in the chain. They were weeks late getting the first cabinets to us, during which time our carpentry subcontractors cooled their heels with little to do (they actually swept our garage, they were so bored!). When the cabinets finally arrived there were consistent problems. The carpenters had to refit virtually every cabinet because the product is so poorly made. The shelving for the closet never did arrive. The worst, though, was the pantry. The architect custom-designed this cabinetry to optimize the food storage containers we use. What we received had no relationship to the drawings. The vertical space between the drawers was off by several inches, with the result being an unusable top drawer in each of the three cabinet sections. Moreover, two of the three cabinets arrived with drawers that were too narrow for the boxes. The carpenters were able to mount them on the hardware, but there were gaps on the side - it looked sloppy and resulted in a substantial loss of storage space. This problem was compounded because the containers for which the drawers were designed won't fit in this space as well, meaning we either needed to change storage systems or
even more storage space. In the case of all of the drawers in the pantry and the kitchen itself, the bottoms of the drawers were constructed of substandard material that flexes. We were unable to confirm the weight rating for this material, but it was clear that this material would not stand up to continued use for the storage of heavy items such as canisters of beans and other dry goods, let alone pots and pans. The pantry cabinetry that was removed featured hardware that was not as high quality as what the carpenters have installed (note: Celtic did not fabricate the hardware and we're happy with its quality), but the drawers that were removed, which were an off-the-shelf product, had very sturdy bottoms - in fact, our contractors commented on the weight of these drawers at demolition. The cabinets were supposed to arrive painted, but Celtic decided to deliver them unpainted and have them painted on site. The house was filled with toxic fumes from this process. We attempted to resolve all of these issues through our general contractor, but Celtic stopped returning even his calls, though when he was still returning them he just kept telling the GC that he was very busy. Eventually, weeks later, the cabinet makers showed up to stick on little plastic dots that will keep the cabinet doors from banging when shut. I walked through the kitchen with the cabinet maker to point out the problems and ask when they were going to be fixed. First, he told me that there are no problems with any of the work. I asked about the fact that the pantry cabinets are all different widths - visibly different widths - none of which match the blueprints or the spaces into which they are to be inserted; his response was "that doesn't count" because he knew about it and was going to fix it. As the walkthrough continued, the cabinet maker continued to insist that everything was as it should be - the flexing drawer bottoms were fine, the unusable top drawers in the pantry were fine, the doors that were already warping weren't warping. He began to yell at me, then he stormed out. Thereafter, he refused to return, even though the job still wasn't complete. The general contractor confirmed that the cabinet maker had, in fact, quit. Although we were relieved to be rid of the cabinet maker, months passed and the kitchen
still not finished. Another cabinet maker was finally brought onto the job. During his walkthrough of our (someday-it-will-once-again-be-a-) kitchen, it quickly became evident that we had only scratched the surface of the Celtic's substandard performance. We learned that: The fronts of the installed cabinetry were too flimsy to hold knobs without first being reinforced. The closet shelving was never started. Various components were too deep, too shallow, misplaced, misinstalled, lacking in physical integrity...the list went on and on. The wrong hardware was used, and the larger drawers lacked bracing to prevent bowing. A month later we still didn't have a functioning kitchen, and on top of that we were still getting emails from the contractor saying things like: "[The new cabinet maker] will be taking a look at the remaining pieces for the vanity that Celtic made. Those pieces weren't made to the correct size, so [the new cabinet maker] will see what they can do to correct that mistake." Ultimately, the new cabinetmaker had to tear out the entire Celtic pantry and install a new one. The new pantry cabinetry fit the space properly without gaps or visible shims, the kitchen cabinets were reinforced, the warped doors replaced, the closet completed, the bathroom cabinet remade and reinstalled. I hope that others will learn from our story and stay far away from
, for that way
only heartache. p.s. We filed a complaint with the BBB. Celtic never responded.

-Lisa F.

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Local Articles in Elgin

When buying furniture, make sure to measure the space allotted in your home. It's tricky to gauge the scale of a piece of furniture in a showroom, so be sure to know your room's dimensions. (Photo by Jay Madden)

Buying furniture

Consider several factors before you shop for furniture. No matter what style you choose or what you end up paying, be sure the furniture is something you’ll like living with for years to come.

floor plan design
Interior Design & Decorating, Furniture - Sales

Your room needs an overhaul, but not sure where to begin? Start with a measuring tape and paper. Follow this guide to create a functional floor plan and cohesive design.

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Got a little house? Top rated interior designers and decorators, Realtors and home staging pros offer easy tips to make small spaces look larger.

Kevin Krasney, owner of highly rated Cole's Appliance & Furniture in Chicago, says he's been stalked when scoping out the competition. (Photo by Jay Madden)
Furniture - Sales

If you’re anxious about furniture shopping for fear of being hounded in the store, our experts give you tips on how to ask that sales rep to back off.

A sales consultant should be able to answer any questions you have regarding construction or materials. If not, shop elsewhere. (Photo courtesy of La-Z-Boy)
Furniture - Sales

If you’re looking for a new couch, bed, table or chair, be sure to check out these tips on how to get the most from your furniture buying experience.

Angie's Answers

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That's an interesting concept, plus now you can buy all-new furniture at your new place. You can find ratings and reviews on local real estate agents on Angie's List. I would definitely finding a few agents who are familiar with that kind of listing, or alternatviely, you may want to consider an auction house to help sell off our furniture (which you can also find on Angie's List). Check out both servcies here www.AngiesList.com

If you use promo code ANSWERS, you'll get 20% off an annual membership. Good luck with your sale!
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1) contact local furniture store that handles and repairs recliners. Frequently, even if they do not have the exact spring, they can come up with a pair that is close enough in length and stiffness that you can swap both and get satisfactory performance.

2) google your local barcalounger dealer - they might be able to get parts or keep a few common ones like springs in stock

3) write the company - Corporate Address: 400 W. Main Street, Suite 210 Morristown, TN 37814 It went bankrupt in 2010 and was bought by HPC3 Furniture Holdings - manufacturing in china now but distributing in US.

4) Google the phrase - barcalounger parts - there are a number of companies listing parts for sale, including springs

Furniture Sales reviews in Elgin

A

Rating
We ordered 3 counter height barstools covered in gray leather with nail heads from
Elgin Designer Furniture Provider Name Locked
in May 2014 and received them 5 weeks later in June 2014. Though they cost a little more than most bar stools, they are VERY well made and look gorgeous. We would definitely order from them again. Extremely happy with our purchase.
- BRAD M.
F

Rating
Elgin Designer Furniture Provider Name Locked
, the "salesman" came off nice, polite and professional initially, but don't be fooled...It's just a front! Front that point on it all went downhill.







Even though he came for an estimate, he still used the previous contractor's measurements for his own, which
Elgin Designer Furniture Provider Name Locked
us to have to get a new insert, since the one we wanted wouldn't fit. The original insert had to be sent back since it couldn't fit







He failed to clarify what "flashing" was to be done. We were given the impression that flashing would be done around chimney. However, only the flashing was done around the top of the chimney, not the part of the chimney that goes around the home.







The liner was on "order" for weeks when it was in the warehouse the whole time, further delaying this install. Either miscommunication or just plain lying. On top of that they snuck in the liner costs in the price which wasn't broken down for us.











The whole ordeal took 3 months!! It was all a one sided conversation with them. We always had to call to follow up with them on anything. They hardly kept in communication with us. Extremely unprofessional. They lack communication between the customer and themselves. They take messages there for
Elgin Designer Furniture Provider Name Locked
, etc,, but somehow they always forget to be passed on.







I can go on and on about this "business" but the main takeaway is go somewhere else, it's not worth the headache and stress.
- Andrew L.
A

Rating
Overall went good. The sales person could use a little more training but the timing was great and the drivers were on Time and professional. Customer service really showed they cared and did what they could to help
- Jamie T.
A

Rating
It is tough to find well made furniture these days.
Elgin Designer Furniture Provider Name Locked
's has it. I was able to buy two very well made chairs - hardwood frames and eight way hand tied steel coil springs. They are very comfortable and great to look at. One chair was delivered with a chip in one of the legs. However
Elgin Designer Furniture Provider Name Locked
had someone come out promptly to fix it - filled in the chip and color matched it to the surrounding wood. The major furniture stores in the area may have a few pieces of well made items but everything in
Elgin Designer Furniture Provider Name Locked
's is high quality. The are friendly to work with and I definitely recommend them.
- Sharon D.
B

Rating
The end result was excellent, but the speed bumps along the way were largely due to a lack of responsiveness or communication. The design somehow included such oddities as a floating microwave and frosted glass in a display cabinet, a missing toe-kick in front of the sink, and an implementation of the penultimate, rather than the final, design . However, the subcontractor and
Elgin Designer Furniture Provider Name Locked
both worked to bring the final project to a successful end.
- Robert A.
A

Rating
After many weeks awaiting an estimate, we were initially told by one company that our design for our kitchen was impossible. Happily, two Angie's-List providers stepped up to the bat and made it happen. (The actual reconstruction by another company is covered in a separate review: this review covers only the cabinetry.)
During the initial phases of the cabinets' construction,
Elgin Designer Furniture Provider Name Locked
was sub-contracting for someone else. However, after the project was completed, we had additional requests and thoughts that we wanted to implement, and by then,
Elgin Designer Furniture Provider Name Locked
had ended their subcontracting relationship and we hired
Elgin Designer Furniture Provider Name Locked
directly to do some additional work (including a microwave cabinet, counter trim, and many small but important finishing touches). Note that in terms of the hands-on aspects,
Elgin Designer Furniture Provider Name Locked
did ALL of the actual construction of the cabinets.
There doesn't seem to be any way to add before-and-after photographs, which is a shame. A picture is worth 1000 words ...
- Robert A.
A

Rating
Great quality furniture that is made from recycled plastic. It's won't wear easily or fade from the sun. They give you a 20 year warranty. Completely worth the money and they will ship it right to you.
- Roy E H.
D

Rating
Had a pretty bad experience with Hope Kitchens. Started at the Stamford Showroom and after the contractor/lead on the job missed two appointments we reached out to the team in New
Elgin Designer Furniture Provider Name Locked
. In hindsight, this should have been a warning sign. With that said, we worked with the New
Elgin Designer Furniture Provider Name Locked
team and had constant issues with communication, lack of direction/suggestions, not showing up on time, coming with wrong materials, etc. Now that the kitchen has been in for 5 months i continue to notice issues-- cracks in the cabinet, some drawers soft close some not, handles not even, etc. All in all I understand they are not extremely pricey so you get what you pay for but I would not recommend Hope Kitchens.
- Lauren W.

All Designer Furniture in Elgin, IL

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

7 Star Furniture Gallery

11925 S Harlem Ave
Palos Heights

A'la Mode Designs Inc.

Mount Prospect

ABLE FURNITURE INC

80 N STATE ST
Elgin

Abt Electronics

1200 N Milwaukee Ave
Glenview

American Virtual Associates

304 Whitelaw Avenue
East Alton

AMISH FURNITURE GALLERY

75 N RANDALL RD
Batavia

AMISH FURNITURE GALLERY

944 S STATE ROUTE 59
Naperville

Andersonville Kitchen & Bath

5038 North Clark Street
Chicago

ANTIQUE RESOURCES

1741 W BELMONT AVE
Chicago

Applied Ergonomics

7366 North Lincoln Avenue, Suite 403
Lincolnwood

ARLINGTON FURNITURE SVC

11 N GIFFORD ST
Elgin

Aurora Line inc

3407 N.Ridge Ave
Arlington Heights

BABYAGE.COM

195 Research Dr

Back To Bed

1007 E Rand Rd
Arlington Heights

Baker Road Furniture

40W455 Atchison Dr
Hampshire

BARSTOOLS ETC

20066 N. RAND ROAD
Deer Park

BARSTOOLS ETC

2946 Finley Rd
Downers Grove

Bayer Builders

4356 Prescott Avenue
Lyons

Birch Tree Cabinets

200 S 13th Ave
Saint Charles

BoConcept

1901 N Clybourn Ave
Chicago

BROTHERS FURNITURE

3441 N Ridge Ave # 3
Arlington Heights

CALICO CORNERS

777 North York Road
Hinsdale

California Closets of Glenview Showroom

1130 N. Milwaukee
Glenview

California Closets of Naperville

2835 Showplace Dr
Naperville

CARPET & MATTRESS TOWN

480 W IRVING PARK RD
Bensenville

CARSONS FURNITURE GALLERY

3232 W LAKE AVE
Wilmette

Chair People Furniture and Upholstering, Inc.

9502 W Manhattan Monee Rd
Frankfort

Chic Antique

3819 N. Lincoln
Chicago

Chicago Cabinet Company

18445 Thompson Ct.
Tinley Park

Chicago Estate Sales

112 E. Burlington
La Grange

Comfort Mattress Outlet

3935 West Irving Park Road
Chicago

COMFORT PLUS

7548 S HALSTED ST
Chicago

Comfort Upholstery

2201 S. Halsted st
Chicago

Costco Wholesale - Bloomingdale Warehouse

505 W Army Trail Rd
Bloomingdale

Costco Wholesale - Naperville Warehouse

1320 S Route 59
Naperville

Craft-Art Direct LLC

7939 Lulu Glen Dr

CREST FURNITURE

16 N CATHERINE
La Grange

CUSTOM CABINET REFACERS INC

2482 TECHNOLOGY DR
Elgin

Daz Furniture

801 E Park Ave
Libertyville

Dendro, Co.

481 Scotland Rd Unit 102
Lakemoor

DESIGN RESOURCE

3352 Lapp Ln
Naperville

Design Studio K & B

8224 Central Ave
Morton Grove

Design Toscano

1400 Morse Ave
Elk Grove Village

DirectBuy of Indianapolis

8450 Westfield Blvd

Dreamaker Mattress

1448 N Western Ave
Chicago

ETHAN ALLEN HOME INTERIORS

15500 HARLEM AVE
Orland Park

Euroluxe Interiors

3066 N. Lincoln Ave.
Chicago

Excel Furniture

1600 w dempster
Park Ridge

Expressive Interiors Inc.

4471 RFD
Long Grove

Exquisite Designs

47332 Sterdley Falls

FABIAN'S Custom CABINETS

3734 W BELMONT AVE
Chicago

Family Jewelry & Loan

3148 W Irving Park Rd
Chicago

FANTASY RESALE

1680 MARK AVE
Elgin

Fay Furniture Services Inc.

8 North 6th Avenue
Maywood

FCA Flooring Specialists

2852 W Ogden Ave
Naperville

FCA Flooring Specialists

1000 Brook Forest Avenue
Shorewood

FRED'S FURNITURE RESTORATION INC

735 N Harvard AVE
Villa Park

Galaxy Furniture

3549 West Montrose Avenue
Chicago

Glenson Daniel

16860 Three Oaks Rd

Great Furniture 4 Less

3805 Indian Head Lane
Joliet

H KRUEGER & ASSOC INC

7600 Terrace Ave Ste 101

HERITAGE TRAIL MALL

410 RIDGE RD
Wilmette

HOBO

2650 Belvidere Rd
Waukegan

HOBO

300 W NORTH AVE
Villa Park

HOBO

1693 Plainfield Rd
Crest Hill

HOLLYWOOD FURNITURE

633 E CHICAGO ST
Elgin

Holm Audio

2050 W. 75th Street
Woodridge

Homemade Design

41 Monument Ave

Horn Stash

744 E. Northwest Hwy
Palatine

INTERIOR INSPIRATION

PO BOX 7202
Algonquin

Interior Tectonics LLC

1716 N Cleveland
Chicago

Interiors By Gina

32 W Burlington Ave Ste 3
Westmont

J.W Smart Shop

209 E. 90 th st
Chicago

Junk in the Trunk Inc

1432 Sangamon Av
Springfield

KEY Estate Sales, Inc.

1920 W. Main St
Saint Charles

Kids Bunks & More, Inc

1716 S. Randall Rd
Algonquin

KIDS DISCOUNT FURNITURE

398 W Liberty St
Wauconda

Kitchen and Bath Master

426 County Ln Rd
Bensenville

La Grange Upholstery

704 W Burlington
La Grange

La-Z-Boy Furniture

422 Randall Rd
South Elgin

Lagomorph Design

4200 W Diversy

LIGNE ROSET CHICAGO

440 N Wells St
Chicago

m2 Creative Management Solutions

333 W Hubbard ST
Chicago

MATTRESS OVERSTOCK

1208 E ROOSEVELT RD
Lombard

Mayfair Furniture & Carpet

661 S Main
Crystal Lake

Merge Design Studio

3550 N Lake Shore Dr
Chicago

MIDWEST CABINET & SUPPLY INC

1008 MORSE AVE
Schaumburg

MILIEU

4701 N Beacon St Apt 512
Chicago

Modani

1574 N Kingsbury St
Chicago

Montalbano Inc

134 W Lake St
Northlake

MUELLER INTERIORS

440 W Virginia St
Crystal Lake

Myers Design, INC

8209 Red Bud East Ln

NetComm Business Solutions

PO Box 266
Yorkville

OAK HEADQUARTERS INC.

417 S LINCOLNWAY
North Aurora

Park Place Interiors

1264 Keim Ct
Geneva

Prestige Designs

3002 Commercial Ave
Northbrook

Richard Stark Interior Design

127 S Shore Dr
Island Lake

RIGHT ON FUTON

3039 N Lincoln Ave
Chicago

Rock Counter Kitchen Cabinets

1720 s. elmhurst rd
Elk Grove Village

ROOM-TO-ROOM SOLUTIONS INC

Postal Box 2055
Orland Park

Roy's Furniture Co

2455 N Sheffield Ave
Chicago

RS Interiors Inc

1984 Somerset Ln
Wheaton

Scotts Rustic Furniture

816 Baskin Dr
Joliet

Sears

2 Fox Valley Ctr Drive
Aurora

Sell a Cow

1520 E Algonquin Rd
Arlington Heights

Sew Special inc.

13812 McCabe Dr.
Orland Park

SHADDAI FURNITURE

860 SUMMIT ST
Elgin

SHIANI INC

735 W DIVISION ST
Chicago

Spike & Buddy's

320 S Calumet

Spiritcraft Design

2642 Cobblestone Drive
Crystal Lake

STANJOHN RESTORERS-FINE ANTQ

2338 W FULLERTON AVE
Chicago

Stanton Designs

526 Plymouth Lane
Schaumburg

Star Trading & Supplies,llc

Po Box 1583
Elk Grove Village

Stylish Kitchen & Bath Cabinets Corp.

3535 N Lincoln Ave
Chicago

Summer Thornton Design

1006 W Armitage
Chicago

The Amish Furniture and Trim Company

12172 South Rt. 47 #158
Huntley

THE Attic SHoppe

9119 Trinity Dr
Lake In The Hills

The Closet Depot Corp

1933 Birch St
Des Plaines

Verlo Mattress Factory Stores of Crystal Lake

5150 Northwest Hwy #1
Crystal Lake

WALTER E SMITHE CUSTOM FURNITURE

2009 N CLYBOURN
Chicago

WALTER E SMITHE FURNITURE

1725 S RANDALL RD
Geneva

WALTER E SMITHE FURNITURE

1251 W THORNDALE AVE
Itasca

WALTER E SMITHE FURNITURE

9615 SKOKIE BLVD
Skokie

WALTER E SMITHE FURNITURE

484 S STATE ROUTE 59
Naperville

WALTER E SMITHE FURNITURE INC

1775 W RAND RD
Arlington Heights

Wehrli Woodworks

576 W. 5th Ave.
Naperville

Wine Cellar Specialist

858 W Armitage Ave
Chicago

WINGS RESALE

8349 W GOLF RD
Niles

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