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Over 536 reviews for
Des Plaines Diagnostic Labs from people just like you.

seems to have NO customer service department. Callers are placed on "hold" by an automated answering device. The recorded message" plays a monotonous tune over and over, with a voice-over telling the caller that "someone will be right with you." I started calling them about 1 month ago, to get clarification on the directions for collection of a specimen to be delivered to them for testing. I was on "hold" for hours on end, regardless of the day or time that I called. I tried faxing them, to no avail. It seems that Lab Corp does not hire anyone to answer the phone. Weeks later, my sample was delivered to them anyway, without "Customer Service" to provide clarification. The office was not well-staffed. They had one person in the office, collecting samples and handing out kits. The week after I dropped off my sample to Lab Corp, I called my doctor's office for the test results from Lab Corp. I was told that the report came back, "Unable to read" and "not useful" but no indication as to why. I spoke to 3 people at my doctor's office, all trying to find out WHY it was "not useful" to the lab, but Lab Corp would not answer the calls from the doctor's office either. I've been trying for the past 2 days to reach Lab Corp at both local (210-614-3806) and long-distance (800-800-4838) "customer service" phone numbers, but nobody will answer - just VERY LONG hold times with obnoxious message that "someone will be right with you." After about 20-30 minutes hold time, the call disconnects and I must call back to repeat the same cycle. After a month of this frustrating "game," I finally gave up trying to reach a live person in "Customer Service," and I called their Billing Department, thinking they would gladly answer the phone regarding money owed them. Sure enough, I got a live person to answer, only to tell me that I had to talk to my doctor's office for results. I explained to her that the doctor's office has been unsuccessful in trying to reach them as well, despite repeated phone calls and faxes from the doctor's office. The billing representative just put me through to the same "customer service" music & recorded message, which hangs up on you after 20-30 minutes of holding. I cannot find anything from Angie's List or Better Business Bureau on this company, but something is very wrong here. I'm beginning to wonder if this is a legitimate business. After hours and hours of hold time, no one to answer their phone, disconnects by their answering machine, and no response to my (nor my doctor's) faxes, and no results from my "lab test," I am left to seriously doubt the legitimacy of this business. I am about to call my insurance company and see if they paid Lab Corp. I hope not, because Lab Corp has not done what they were contracted to do for me, and will not communicate to me nor my doctor's office what is going on. I hope that others will learn from my mistake, save themselves distress and stay away from Lab Corp! There are too many other good and legitimate medical labs in San

-Stella P.

"I received a bill for test that should have been covered 100% by insurance. When I called the phone number on the invoice it did not belong to them and the poor" lady on the other end was very tired of getting their calls. This phone number, 317-881-4163, does not belong to them and is the only number when I googled their name. Just wanted to report about the phone number, I have no problem with the employees or service at this lab. Now I will have to find time to go to this lab and straighten this out.


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Local Articles in Des Plaines

Diagnostic laboratories

A diagnostic laboratory processes and provides reliable diagnostic test results for hospitals and doctors. You’ll find them within the hospital itself or as a private lab or research facility.

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Lawrence S.B. Goldstein, Ph.D., discusses what it means for researchers and patients now that federal funding restrictions on stem cell research has been lifted.

Diagnostic Lab reviews in Des Plaines


I left the samples in the drop box and requested 24-hr turnaround ($35). They called me that same day to discuss the results, and I got the report in my e-mail the following day.This is a home business with a drop box for samples. don't let that
Des Plaines Diagnostic Labs Provider Name Locked
you -- they are quick, and the most inexpensive option around.Before taking the samples to
Des Plaines Diagnostic Labs Provider Name Locked
NW, I had gone to another testing lab in Bellevue, and they wanted $85 for one sample, $150+ for three!
Des Plaines Diagnostic Labs Provider Name Locked
, by contrast, charges only $35 for three samples... much more reasonable.The instructions for taking samples of popcorn ceilings, labeling them, and sending them in, are listed on their web site.I would highly recommend this company for quick turnaround of asbestos tests at a good price.
- Shawn C.

"A house I'm remodeling, built 1964, had pop corn ceilings. Also, had 3 layers of vinyl in the kitchen, which had to be removed. I went to their website, followed their instructions. Per their instructions I took one floor sample. For the pop corn ceiling sample, they wanted 3 scrapings from 3 different areas or rooms. I packaged them up, and took it to their lab (home). There's a sign in the flower bed, and there is a drop off box by the front door. They had a form to fill out, then drop the sample into the box. I was not in that big of hurry, so requested the 5-day turn around, which was cheaper than the 24 hour service. 3-4 days later, I received an email with the results. Pretty easy and painless.
- Dwaine M.

I called them twice after I received the results and they were super helpful in answering my questions and going into details plus giving me directions on what I need to do for inspecting other hazardous material or mold in my house. I talked to their specialist on the issue and he spend a good deal of time to understand the issues at my house and provided helpful suggestions. He understood my concerns and in the meanwhile he was making sure that I don't rush to order further unnecessary tests that would only cost me money. Therefore, he instructed me to do some initial tests including humidity test in the house using a reasonably priced off-the-shelf equipment before paying them money to do a professional test. I really enjoyed they professionalism and I will definitely recommend them to anyone who needs their service.
- Ramin M.

I dropped off the samples at their location. When I got home (approx. an hour later) I already had an email with the results. They broke it down pretty neat - great!
- Susann H.

Excellent customer service, prompt responses and answered all questions thoroughly. Very knowledgable and detailed explanations and advice over the phone. Pleasant and patient conversation.
- Holly N.

Microlabs NW is super responsive, professional, and thorough. Would definitely use again and will recommend them to others needing this service.
- Brian H.

Didn't take very long. Saw nurse practitioner. Longest wait was for flu test results and paperwork/prescriptions. Was out of work at the time and using cheapest (high deductible) health insurance available. My insurance company paid $309 and I was billed the $922 balance! So that's $1,231 for two kids to have flu tests and all of us to be briefly seen by the nurse practitioner!!! When I was still not feeling better and was able to see my PCP at
Des Plaines Diagnostic Labs Provider Name Locked
Wellesley, they charged me $75 for the safe type of appointment. WHAT A RIP-OFF!!! Will be calling their business office to dispute.
- Sarah G.

Their on-line appointment system is great, and I was able to get an appointment on the day I needed. Following my exam, I found new sunglasses at their store, but when I
Des Plaines Diagnostic Labs Provider Name Locked
to pick them up, the prescription was wrong. My prescription had changed quite a bit, so they encouraged me to give it a couple of days. It turns out a typo had been made, and the wrong prescription was put in. They fixed the problem, and were apologetic. I still had trouble with the new real prescription, and I ended up going back twice to be re-evaluated. This was MY issue, not an issue with the quality of their work/service. They re-tested and tweaked my prescription both times and put new lenses in both times. (Part of their 30-day guarantee.) I appreciate their patience. The only drawback on this location (
Des Plaines Diagnostic Labs Provider Name Locked
) is they don't have a huge selection of frames.

Diagnostic Labs in Des Plaines, IL

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

ACL Laboratories

525 E Congress Pkwy
Crystal Lake

Advante Members Only

140 E 28 th St

Any Lab Test Now

Villa Park

Cherne Care Clinic

930 Pyott Rd Suite 101
Crystal Lake

Chicago Express Doctors, Inc

520 N Kingsbury

Cosgrove, Dr. Christine A.

980 W Lake St


38276 N 5th Ave
Spring Grove

Dr. Z's Pharmacy

14322 S. Will Cook Road
Homer Glen

Dreyer Medical Clinic - Oswego

80 Templeton Dr

Dreyer Medical Clinic - West Aurora

1870 W Galena Blvd

DuPage Medical Group - Bartlett

1124-1130 W Stearns Rd

DuPage Medical Group - Edward Hospital

801 S Washington St

Dupage Medical Group - Pennsylvania Ave

430 Pennsylvania Ave
Glen Ellyn

Durnin, Dr Timothy K.

18037 Torrence Ave

Edward Hospital-Emerg Medicine

801 S Washington St

Fineskin Dermitology

2202 Essington Rd, #101

Geohas, Dr. Jeffrey G

2500 Ridge Ave

Hands of Wellness, Inc Home Health Agency

1062 E. Sibley Blvd
Calumet City

Hilda Works At Home

2373 E 70th St

Lake Zurich Family Treatment

504 S Rand Rd
Lake Zurich

Loyola Oakbrook Primary Care

17 W 740 22nd St
Villa Park

Methodist Hospital Of Chicago

5025 N Paulina St


7609 140Th Pl NE

NorthShore University HealthSystem

718 Glenview Ave
Highland Park

Northwestern Nasal + Sinus

151 N Michigan Ave Apt 913

Paternity Express

P.O. Box 390182

Pronger Smith Medical Care

17495 La Grange Rd
Tinley Park

Quest Diagnostic

19070 Everett Blvd

Quest Diagnostics

4801 W Peterson Ave

Quest Diagnostics

1335 MIttel Blvd
Wood Dale

Quest Diagnostics

610 South Maple Ave
Oak Park

Quest Diagnostics - Bannockburn PSC

2151 Waukegan Rd

Quest Diagnostics - Glenview PSC

3633 W Lake St

Quest Diagnostics‎

1450 Busch Pkwy
Buffalo Grove

Rapid STD DNA Drug Testing Chicago

55 East Washington ave.

Reed Drug Testing & Consulting Services, Inc.

430 E. 162nd St., Ste. 548
South Holland

Saint Joseph Hospital

2900 N Lake Shore Dr

Same Day STD Testing

55 East Washington Street Suite 2500

Swedish Covenant Hospital

5145 N California Ave

Test Me DNA Arlington Heights

121 S Wilke Rd Ste 203C
Arlington Heights

Test Me DNA Aurora

151 S Lincoln Ave

Test Me DNA Chicago

55 E Washington St Ste 208

Test Me DNA Chicago

233 E Erie Ste 2500

Test Me DNA Chicago

6191 N Canfield

Test Me DNA Crystal Lake

1205 Route 31
Crystal Lake

Test Me DNA Elgin

1710 N Randal Rd Ste 510

Test Me DNA Elmhurst

321 West Lake St

Test Me DNA Evanston

2530 Ridge Ave Ste 105

Test Me DNA Gurnee

35 Tower Court Ste 405

Test Me DNA Hinsdale

40 S Clay St Ste 110

Test Me DNA Hoffman Estates

2334A W Higgins Rd

Test Me DNA Joliet

330 Madison St Ste 105

Test Me DNA Lake Bluff

71 Waukegan Rd Ste C
Lake Bluff

Test Me DNA Naperville

1020 E Ogden Ste 217W

Test Me DNA Saint Charles

3310 W Main St Ste 240
Saint Charles

Test Me DNA Tinley Park

16325 Harlem Ave Ste B2
Tinley Park

Test Me STD

1614 N Artesian Ave

Two Hands Chiropractic & Acupuncture, LLC

111 N Wabash Ave Ste 1414

Wheaton Convenient Care Center

7 Blanchard Cir
Des Plaines Zip Codes

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