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Cutler Internet Service Articles
Both techs were very knowledgeable and professional in dealing with me and the problems.
We would use
Anyway, I visited Verizon this morning. Within 10 minutes, they had this mobile modem set up for me. Guess what - 1/2 THE PRICE OF THE
Anyway, I came home; set it up on both my work and home computers and it was off and running within 30 minutes.
No phone calls - no off shore accents with please repeat over and over....
THIS WAS THE WORST CUSTOMER SERVICE EXPERIENCE I EVER HAD. AND JUST THINK I WAS AN 8 YEAR CUSTOMER. THEY WILL NOT STAY IN BUSINESS LIKE THIS. VERIZON NEEDS TO ADVERTISE THEIR $20 A MONTH MODEM. I WOULD HAVE SWITCHED YEARS AGO IF I'D KNOW I COULD HAVE GOOD OR BETTER SERVICE FOR 1/2 THE PRICE.
The switch wasn't smooth at all. I like
The below is my 'story':
One bright and shiny day few months ago I received email from
Then next time episode aired we couldn't watch it again, said subscription is required. Ok I finally decided to call
Then shortly after a few days or so, my Internet speed drops back to 30Mb/sec. What? Must be mistake... Let me call
So soon after Internet Speed drop
So I talked with the lady for a while and she actually explained that I am using old package which is more expensive so she can switch us to triple play. Well great, I can disconnect from Vounage (they were great!) save some money on overall bill from
But they are not the only company. As more layers you have in a lettuce of your customer support as more internal miscommunication and dumbcrackery company will have. Its same with Microsoft and any other company that outsources their customer support personnel across the
As many times I've had to do some major change to my service it was ALWAYS some kind of a problem and if I wasn't persistent enough it would just keep hanging and nobody would ever fix it for me. I've always had to call back multiple times until I hammered that nail into the ground and things were DONE.
So, hope you enjoyed my story.
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