Bolingbrook Lawn Treatment Services

in Bolingbrook, IL

Lawn Treatment Reviews in Bolingbrook

B

Rating
Up and down first year using
. Initial contact was good via Angie's List. Quotes were reasonable, so we went with an a la
menu of services. Unfortunately about 2 weeks after we signed up for a bunch of services one of us in my household got laid off. Had to reduce the services. Things seemed fine at first, but as the summer and fall came there was confusion on the Administrative side regarding the reduction in services.
was great about the mistakes each time, but it was frustrating that this happened at least a couple of times. The invoicing also didn't go as smooth as expected. The confusion with the reduction of services
to invoices for services that had been cancelled. Throughout the whole summer and fall of services
was very apologetic and didn't even charge me for a couple of services that they gave me that I had not asked for. I will likely give them another limited shot at work next summer, but if the administration of my account doesn't improve next year, I'll have to look elsewhere for these service.
As far as the yard and lawn work was concerned, it was excellent. Can't say enough good things about the actual physical work that was done this year. The yard looked great and I didn't break the bank nor my back getting it to look good.
- Chad H.
C

Rating
Up until a few weeks ago, I've been pretty happy with the services provided and actually had excellent customer service. I enjoyed how often they would follow up with me in regards to services that they were to provide. A few weeks back I decided to have the lawn aerated based on the recommendation of the customer service representative. I had just put down new sod in the backyard where an above ground pool used to be and mentioned this to the customer service rep. The customer service rep noted my account and even mentioned to me that I could
it off with "spoons, chairs, or something to
it off." He also mentioned that it would be easy to tell where the new sod was laid so I shouldn't worry. I decided to put a hose on the border of the area where the new sod was put down. A day before the technician was to come out, I called to confirm that the note regarding the new sod was included and the customer service rep I talked to said that the note was included and the technician should be informed.. I came home that day to find that the hose that was around the area was thrown to the side and I noticed that some of the new sod had been aerated. In addition, we found that part of are fence had been pushed over and we could only assume that the technician had something to do with it. I called in frustration, letting them know that the newly put down sod had been aerated and I specifically said I did not want that area to be aerated. The process is to have a quality control person come out to look at the problems and report back to the company. Initially I had scheduled the quality control individual to come out at 4 PM on a Friday thinking that he was going to be there by 4 PM. 30 minutes after four, the quality control person was not at our house. I called and the customer service rep mentioned that he actually was going to be there between 4 and 5 and that when the appointment was scheduled, it should have been mentioned that it was an hour window and not four. I was not told this and assumed he would be there at 4 as we had made plans at 5. Since the quality control individual was on his way and caught in traffic and would need an additional half hour I decided to reschedule.
This time he was supposed to come between 3 and 4 on a Tuesday. It was 3:50 so I called
asking where he was. The customer service rep connected me to the quality control person and I spoke to him. He mentioned he was running late but was on his way. He was coming from
so he would probably be there in half an hour but possibly 45 minutes. I mentioned to him that since he was in
it shouldn't take 30 minutes. He said he just wanted to provide a cushion but should be there in 30 minutes. He ended up not getting to our house til 5:00. Additionally, my wife called and the customer service rep told her that the quality control rep spoke to me and said it would be fine to take his time since he spoke to me and I wasn't even home yet. I usually get home around 6 and I did not say anything remotely close to that. Frustrated by all the waiting the customer service rep to credit us $20 for our troubles.
Hearing this from my wife frustrated us even more. Eventually, I received a call from
, the owner of the company who apologized and mentioned that our account would be noted that our new sod was aerated and if there was a problem with the sod in the spring that they would come out and replace it. I thought it was a great gesture that
called himself and gave me this news. He also mentioned that there was nothing he could really do about the fence. He explained that their machines could not have done anything like that but said the tech could have slammed the gate hard causing the fence to fall over. I agreed that it could have been anyone but it was just the frustration with everything else.
To make a long story short, I was happy with the service and thought they had really good customer service. But was turned off by the unprofessional way our problem was handled and the run around we were given. I thought it was honorable that the owner himself called me with the result of the quality control inspection.
I'm not sure I will use them in the future...
- Roderick O.

Bolingbrook Lawn Treatment Articles

Lawn Treatment reviews in Bolingbrook

F

Rating
Over all, the people at
Bolingbrook Lawn Aeration Provider Name Locked
were very nice. But the results were not good. We will not use them, nor recommend them to anyone. This was our first time using a lawn care service.

The Good:
Our lawn stayed "generally" weed free from late June on.
Nice people - english speaking.

The Bad:
-Our lawn continued to have weeds (dandelions, and stickers) until I requested a special service call to address the issue. Even though they had treated for weeds on the first visit. Isnt this why we get yard care anyway?
-Never gave us any care instructions as to watering the lawn or mower height until after round 4 in
Bolingbrook Lawn Aeration Provider Name Locked
.
-in the beginning, they would call and let us know when they were coming. towards the end, those calls stopped. they would randomly show up. This can really screw up your mowing schedule.

The Really Bad:
on one of the rounds of fertilizer spreading, the fertilizer was spread unevenly through the lawn, which burned the grass and created bare spots. The largest one is in the front yard, highly visible, and annoying. when I called to address this, they said that basically the spreader must have spilled at various points, creating the (now dead) spots. he said the only thing he could do was put down some seed, but it was my responsibility to water and tend to it as it grew back.
Bolingbrook Lawn Aeration Provider Name Locked
, isnt this why we hired you guys? to tend to the
Bolingbrook Lawn Aeration Provider Name Locked
of my lawn, not create work for me? I understand that they cant come back every day to fix something that takes that much time, but I had hoped that there was a better solution.

It is now March 18th, 2012, and there are still bare spots in my lawn.

-
- Keith B.
A

Rating
I have used other companies in the past and they did not do a good job, but
Bolingbrook Lawn Aeration Provider Name Locked
does a fantastic job. I really like the work they do. they return phone calls properly. They give notice when they will be coming out to do the job. I will definitely use them again.
- Karin R.
A

Rating
The estimate that was given was accurate and the owner arrived on time for the appointment. On the day that the work was scheduled two workers arrived promptly. Extras were thrown in free of charge such as grass seeding and fertilizing. Excellent clean-up after job completion.
- JOE F.
C

Rating
They do an o. K. Job on the lawn but customer service is poor. They take a long time to call back and don't seem to like talking to customers. They never call before they come so if you were planning on watering or mowing the lawn your plans might be disrupted.
- MARIA A.
A

Rating
Cost was higher than other firms that I've used, but well worth it. I have nothing but good things to say about
Bolingbrook Lawn Aeration Provider Name Locked
promptness, quality of work, and professionalism. I've had them do everything from snow removal and lawncare. I had used several other landscaping firms, but none other had done such quality work as
Bolingbrook Lawn Aeration Provider Name Locked
. I will continue to use their service. Everyone I've been in touch with have been courteous and very professional. Most of my interactions have been with
Bolingbrook Lawn Aeration Provider Name Locked
via email, and he's been great. I had another tree service take down a couple of trees. At that time I didn't realize that
Bolingbrook Lawn Aeration Provider Name Locked
also provided this service. When I had an area sodded where previously there was a tree removed,
Bolingbrook Lawn Aeration Provider Name Locked
people spent a lot of time removing the tree roots that were not removed by the other firm. They did not charge me more for this. From the beginning I was told that riding mowers would not be used on my lawn. True to their word, riding mowers have not been used. The other two lawn services I used before told me the same thing, but used them anyway, leaving deep ruts in my lawn especially after heavy rains.
- Nancy A.
A

Rating
From the very beginning all jobs preformed were called ahead of time and explained in advance covering all aspects of the job. All jobs were done quickly and was always very professional. Very happy with the end result. Now my lawn seams the best in the neighborhood.
- David C.
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All Lawn Aeration in Bolingbrook, IL

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

1st Impressions inc

229 Maple Ave
Downers Grove, IL

A-N-D Landscape Design

PO Box 7
Saint Charles, IL

Ackidom Lawn & Garden

Naperville, IL

ACRES GROUP LANDSCAPING INC

610 W LIBERTY ST
Wauconda, IL

Action Community Development Asssociation

2640 N. Sheffield
Chicago, IL

AIP handyman & residential repair services

505 wellington drive
Dyer, IN

AK Reliable Construction Co., Inc.

9444 Keeler Ave
Skokie, il

Alfano's Home Remodeling LLC

4712 Reiland Dr
Crystal Lake, IL

All Services

359 Chaparral Cir.
Elgin, IL

American Animal Control

11877 N Pine Rd
Syracuse, IN

American Landscape & Associates, Inc.

P.O. Box 1693
Bolingbrook, IL

American Virtual Associates

304 Whitelaw Avenue
East Alton, IL

Apex Landscaping Inc

24414 N Old McHenry Rd
Lake Zurich, IL

Art & Linda's Wildflowers

3730 S 59TH AVE
Cicero, IL

ARTHUR ORTEGA INC

24020 W Grand Ave
Lake Villa, IL

Aspen Valley Landscape Supply, Inc

600 S Chestnut Ave
Park City, IL

Aspen Valley Landscape Supply, Inc

13148 W. 159th St.
Homer Glen, IL
Bolingbrook Zip Codes

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