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"I'll start with the positive here. All three of the movers were kind and courteous during the move. even went around and made sure" that all of the doors at my new house were locked up before they left so that he could "relax on the way home, knowing that I was safe." They sweat and grunted and worked very hard getting larger pieces of furniture in the house for me. All of that was wonderful. Unfortunately, the bad far outweighs the good, though. The fine print of the Angie's List deal did not mention any hourly rate after the three hour time period of the deal or surcharges, nor was any of that discussed with me prior to the start of the work (except the $10 mattress bag fee). Obviously, there would be an hourly rate after the deal expired, but it was never discussed with me. I signed a "Bill of Lading" that (one of the four brothers) explained was just allowing the movers to go into my house, handle my belongings, etc. He also explained that I was agreeing to .60/lb for any damaged items. I went to graduate school, and I still don't understand the "legal-ese" on my copy. There were no charges listed on it before they started work. Surcharges seem like something that absolutely should be in the fine print and discussed in detail with a client beforehand. Admittedly, I should have asked , but my mind was in a million places with the move, so I forgot. It was about 6 p.m., three hours after the deal's time frame had elapsed, and after I had already gotten pizza for everybody and sponsored a short break, that told me about the $129/hr rate after the 3 hour deal was over. That means that, I already owed the company almost $400 more than I thought I would before cost was even addressed. mentioned that after 8 hours, it was "overtime, but we won't talk about that now." I felt trapped. My husband works a lot, I was there by myself, I had already taken the day off of work, and the truck was half full with our belongings. Just before 8, told me about the time and a half rate that would be taking place almost immediately. To save time, he offered to only move into their proper places, the large items that my husband and I would have trouble moving ourselves. Everything else, he could put in the garage. I agreed. At this point, everything became a rushed, crazy, stressful race to the the end. I started carrying things myself off of the truck into the garage. Then, when I signed the Bill of Lading again at the conclusion of the job, I see that a fuel surcharge, travel surcharge, and stretch wrap/tape surcharge have been added. I also got the distinct feeling that didn't want me to take time to examine the bill. told me that the company would "waive" the 4% credit card fee that had also never been mentioned to me. They were going to "waive" a fee that I'd never agreed to. The only thing that had been mentioned was the mattress bag, $10 fee. After they left, I had a large amount of belongings at our old, rental house that wouldn't fit on the truck and that I had to move by myself. I was about to have to hire another set of movers to get the items I couldn't fit or lift into my husband's truck, when some nice guys from my neighborhood offered to help me out with their trailer. They loaded up a 7', solid wood bookcase, our grill, lawnmower, snow blower, and a ton of smaller items into their trailer. My garage was completely full of my belongings that I still had to bring in and place. An outdoor lighting fixture was broken. My mother's antique piano was scratched badly during the move, and a large bookcase was "dinged" in several areas. Meanwhile, items that I feel should not have had time taken to wrap up (throw pillows and a large bear), were wrapped in plastic I didn't know I was being charged for. One of the most disturbing things, I noticed a couple of days later. A large china cabinet that I was preparing to put my great grandmother's china in had not had the braces between the top and bottom pieces put back in place after they removed them for the move. This could have certainly resulted in my family heirlooms being destroyed or even having the top part fall on someone and hurt them. said that as a , if he took something apart for moving, he put it back together at the new place. I realize that everything was insane when we were unloading the truck, but that should have been taken care of for safety. Nothing was put back together at the new place. Our dining table, TV stands, punching bag stand, and other items will have to be put back together by my husband or me. I feel taken advantage of. A move that I thought would cost me $337 that I had already paid, ended up costing me $1,889.94. Almost $2,000 for an incomplete move. I don't have a problem paying an hourly fee for the move, as, obviously, I can't expect a 3 man crew and a truck to take care of my entire move for $337. They should have told me about it first, though. I contacted , the head of the company from what I understand, to try to resolve my issue. At first, he was courteous and offered just over $230 as a credit. told him that the overtime surcharge was discussed during the move which he said he found "unacceptable." He offered a refund of the overtime and an additional $75 for "good customer service." That's where the approximately $230 figure came from. When I asked for that amount and to have the surcharges refunded, he responded, "I'm not in the business to charge for labor only when every other aspect of the move was performed without flaw. You admittedly neglected to inquire about any other charges. $129/hr is even discounted as it is. Our 4 man rate starts at $139/hr and goes up to $159/hr depending on the move itself. If you'd like to be more reasonable, I'm all ears. Otherwise I'll send the settlement agreement and check in the amount listed earlier. Thanks." I reiterated what I'd told him about the damages and property left at my home and asked what he thought a reasonable compromise would be between his proposal and mine, and he did not respond. That was approximately 10 days ago. I contacted Angie's List for help and intend to report them to the Better Business Bureau. I am also considering whether it is worth my time to pursue legal action. I didn't immediately notice all of the damages either due to it being nighttime when they left or the giant pile of disorganized items in my house. After not hearing from for over a week, I filed a complaint with Angie's List about the experience and damages. essentially accused me of lying, saying that in my complaint, "all of [the] sudden, there [are] all of these damages." It was incredibly insulting. He also "apologized for my inability to comprehend" the deal. Really? I have never in my life been treated so disrespectfully by a business owner. I am not an unreasonable person. If I had been told about the myriad charges before work started, I wouldn't have a problem. I was not told. I would have never agreed to pay $1889.94 to move just over a half mile away. I don't know if , the head mover in charge of my move, just didn't tell his brother the whole story or what, but this was a terrible experience. I have moved 9 times in the past 10 years, and this was BY FAR the worst experience I have ever had. The issue seems to be with management, as the crew was all very nice and hardworking. I tipped them $80 each and gave an expensive bottle of whisky and matching glasses. Please find different movers and save yourself the headache.

-Sarah D.

" did an excellent job at meeting my needs. I thought I needed a larger space, but asked me a number of questions," and determined the size I really needed...thank you! This place goes above-and-beyond in making me feel welcome! They provide complimentary water, coffee, and snacks available any time I am on the property. Thank you for making my move as easy as possible!

-Joshua R.

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Local Articles in Bement

Professional Work reviews in Bement


I contacted this mover for the deal. I understood that there would be an additional charge on top of what I'd already paid if we exceeded the three hours advertised on the deal. HOWEVER, what they don't state is that AUTOMATICALLY an hour of those three precious hours is already subtracted for "drive time." ...More Meaning, I was paying the movers to drive from their location to mine. But, I was also charged for a fuel surcharge???? was really gracious to explain to me that if I wanted to keep my overage charges low, they could just move all of the large heavy items from my condo to my new place. Great idea. Except, at that point, it became a race against the clock. I literally didn't even get half of my items moved. Most of what was taken to the new place was placed in the garage. Being a single woman, I am now faced with the task of carrying these items inside and possibly up to the second floor. In the end, I paid an additional $142 for an extra 15 minutes of the movers time. I had purchased my own mattress bags ahead of time. I also had enough stretch wrap and tape on hand to have handled all of my belongings. However, it was automatically assumed that I would use their materials. Thus, I was charged an additional 15% for said materials. The movers left me around 2:30 PM on Saturday. It took me and a friend until Sunday at midnight to complete this move.
- Laura B.

What a disaster. I paid to have my car moved to California and it's still sitting in the same parking lot, three weeks later. Hasn't moved an inch.
Been told this is the fourth driver they assigned to transport - and two just didn't show up. I'm still not sure what happened to the
other driver. I've been told pick-up ...More dates and delivery dates twice and made rental car arrangements based on those conversations.
I elevated it to the corporate level and was told, basically, that those things can happen. The miscommunication, broken promises and general confusion is unreal. question: You have my money ... so can I have my car?
- Bryce M.

My only complaint is I had to wait until 11 for them to arrive. They were supposed to arrive between 8 am and 10 am. Movers were very professional and hardworking. I went over my time but I expected to do so. I will use them again when I move into my condo in June.

- Wendy M.

Family-owned business. Good group of guys. Reasonably-priced.
Guys were on time and respectful. They moved us without damaging our belongings, our old home or our new home. Some doorways got in the way around tight corners and was quick to take a few dollars off the cost of the services. You can't have a move of our ...More size (15 cubic yards) without needing some new paint.
We moved in the February snow so they did the best they could to stay off floors and carpets, laying down cardboard and plastic runners. They moved the play set to the new home, but agreed to wait until spring to come back and reassemble it so that the ground was softer and not snow-covered.
I have recommended their services to my friends.

Very well. I will recommend them to anyone needing a storage area.
Very clean, have access 24 hours per day, a lot of options for units.
- Corey B.

It went terrible from the beginning. First they don't even call to confirm that they are coming. I had to call Angie's List to get the number to see if they were coming. They called eventually showed up at 9:15am. They came with no tools, I had to let them let them use screw drivers and wrenches. I paid for three ...More hours thinking they could move 13 items 5 minutes away. Uh, no took all three hours to put 12 items on truck. They arrive at new place tell me they left my armoire couldn't get it apart. So my friend went back to the condo and had it apart in 10 minutes. So while moving things they knocked drywall of my walls, marked up my ceiling and gauged my stairs. I had to help hold my dining room table while the guy put it together. I moved my own fridge and freezee in my garage. During the move I'm told I owe $581 for them to proceed. I have no choice they left my armoire. So they go back to get it and come back with it not wrapped, bring it in my living room and it's trashed. There is not one area on it that's not damaged. The p*** Forman tried to say it was like that, then proceeded to blame other guys but he was one of the guy's carrying. I told them to leave, I was livid. Called this the owner or boss, just as rude as the Forman. You sign a contract that says they will pay .60 cents per pound of item, so they think they are not liable for anything. They damaged the condos doorway getting armoire out also. This kept asking me how much my armoire weighed, i said I do not know, why don't you ask since they couldn't carry it. So a week goes by I hear nothing, I text this proceed to send more pics of damage and a video of my brand new upholstered bed. It was so wobbly I'm afraid to sit on it, wasn't put together securely. While I'm trying to make the bed I see a hole in the back of the headboard. Then I notice my beds mattress is slanted. It wasn't put on all the slats. So now I have to take my beds apart to redo. They lost pieces to my t.v. stand said if it's not on the truck they don't know. They never returned my tools and this doesn't think he has to replace or take care of walls or any of it. I told him my armoire weighed 600 lbs, he said it weighs 140 that's what you will get. I told him I would contact Angie's List, he go ahead they are not my boss and there is other places to advertise. He said enjoy talking to angies list "ha ha ". Do not use this moving company it's a joke, I was also told I was a unreasonable customer. If I can attach pics of the damage is will.
- marta W.

did a wonderful job with our move. The staff was friendly, professional and made us feel very comfortable. They did a great job carefully packing our things and did the load out and unloading quickly and carefully. My only critique would be that my moving coordinator in the office was sometimes slow to respond. But when she did ...More she was very nice and helpful. All in all, we had a very good experience.
- Tracy M.

Very good service. Worked with me to figure out best way to configure pod distribution to fit on small driveway. Prompt pick up and delivery. I would definitely use this service again.
- Michael T.

Professional Services in Bement, IL

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

ABLE Office Services

567 SW Spring Hill Point

Accuraty Solutions

309 S Neil St

Alexander Technical Resources

1263 Glenwood Ave SE

Anointing Hands Services

P.O. Box 803

Ansercall 24 Lllc.

438 W Terra Cotta Ave
Crystal Lake

Answer United

2015 W. Crosstown Pkwy

Area Wide Reporting Service

301 W White

Baby Jay

207 2nd St

Bridgemore Staffing

7401 Wiles Road


710 S 6TH ST

Cheap Freight Pros

522 Aberdin Way

Click Refresh

428 S. Atlantic Blvd


7181 Eagles Perch Dr

EAW Couriers


Elizabeth M Designs

520 Flint River Rd



Finesse Marine Group

11911 US HWY 1


7401 Summerhill Road

I D Courier

133 Evergreen Rd


3090F Pullman St

ImageDpi Graphics

14186 Hunters Run Way


2890 W State Road 84


4600 Touchton Road E, Building 100, Suite 150

Lost Angels International, Inc.

1170 Peachtree Street NE

Math Master K's tutoring service

4811 Allison Dr

Modern Web Studios

1067 N Main St


7277 Autumn Crossing Way

Money Makers Flags

1517 Blalock


4299 Express Lane

Peak Media Concepts

1580 Stevenson Rd

Pelon, Inc

2902 S Myra Ridge Dr.

Performance Media Placement

23172 Plaza Pointe

Pesca Design

P.O Box 11683

Reach Your Destination LLC

204 N Main, Suite 202

Resume Demand

16905 Wildemere

Riggins Design

435 E. Magnolia Street

RightFit Resumes

2156 Deep Woods Way

Rogards Office Plus

214 S Walnut

Sara Ryndfleisz

356 Reservation Rd

Steady Storage

623 E Voorhees

T. Brooks Web Design, LLC

3111 Rt. 38 Ste 11

Table Tek

245 Union Street

The Concierge

823 Hain Drive


1408 E. 122nd Court S.

Toner Access

632 Broadway

Vital Signs

608 S Staley Rd Ste A

War Machine Marketing

3435 Ocean Park Blvd



Web & Moore

32159 23 Mile Rd.

Websites On Us

11 Cornell Drive

World Painting Company

1613 Commerce Pkwy

Your Signature Resume

1149 Jane Ave.

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