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Irrigation System reviews in Belleville
Half way through the maintenance the technician told me that I needed to replace my indexing valve and he didn't have one on the truck. He promised they would give me an estimate for the part and labor and then finish the maintenance after the repair. The technician left the system wide open rather than shut off the water valve going to it and I was surprised weeks later with a water bill for $271. It turns out the broken sprinkler heads were spitting water over portions of the yard in the middle of the night. Once I shut the valve off myself the problem ended.
Rather than take responsibility they ran through their script of excuses. How were they to know I didn't have a unrelated leak? I can show the water usage before and after their attempt at service, but they aren't interested. They want to do $180 repair and then re-evaluate whether there are other problems. They didn't even offer me free labor on the repair.
In fact, they tried to make it my fault because I didn't immediately approve their charging me another $180.
As a consumer who was looking for Active to solve my problems I wasn't expecting a bigger problem. If they
After buying the deal it took more than two weeks for a visit so it's obvious they are too overworked to pay attention to detail or care if they make mistakes. They get an A rating on here because sprinkler system repairs are generally straightforward, but if you have an unusual problem they won't be prepared for it. If they cause a problem it's your problem, not theirs.
Lawn Irrigation Services in Belleville, IL
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