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Let's start with the adviser. We was helpful, friendly and responsive up until after our first appointment. Once the check was sent, communication slowed and at one point stopped. I was slightly annoyed by being ignored by our adviser, but the deposit was sent I hope trusted in the reviews I had heard/read about the company and figured the work would be good.
I knew what date the appointment was, but no idea what time. It was not listed on the appointment reminder card and when I called customer service at 4:45pm the day before I got bounced around from customer service rep to the next one until it was after 5pm and no one was required to answer my question. I began calling again the next day and finally talked to
The digging began and the work was done. My landscaping stones were all messed up and my hastas were not exactly placed back the way I wanted them, but it was all stuff that I could handle. Until I realized our electrical was messed up because of all of the digging. I believe the crew knew they hit something because they turned off the electrical in the entire house and shortly later turned in back on. I wondered why, but didn't spend too much time thinking about it. Until I couldn't open our garage doors and none of our motion lights worked, then I knew they hit something and said nothing. So there is a live wire somewhere in our grass. I'll be sure to tell my 2 year old not to dig over there...
Update: I did get a call back and someone came out to inspect the work that was done. A temporary fix was suggested that I opted not to get. Instead a more extensive job needs to be done to fix the problem...a job that should have been done in the first place and basically means we wasted $2,500
Worth mentioning...during one of my phone calls I mentioned I was going to write a review, I was told there are so many good reviews of the company, that one bad review won't hurt.
On the day of the "big dig", a crew of 4 showed up on time and immediately got to work. I was amazed to find out that they planned to dig the (rather large) hole which houses the egress window by hand rather than use a backhoe, specifically because doing so avoids damaging the lawn; just one of many examples of their commitment to customer satisfaction.
In about 6 hours, this productive crew managed to dig a massive hole, cut the concrete foundation, install a window, back fill said hole with gravel and clean up their mess. The window looks fabulous, and after multiple heavy rainfalls, has proven to be completely water proof.
There was a small mix up regarding the color of the window that Nick has graciously chosen to address, again displaying his full commitment to delivering outstanding customer service.. In short, I would not hesitate to work with DO again and can't recommend them highly enough.
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