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He got back to me a day later coming out to meet me and look over my yard to discuss what I wanted done.
During our discussion he mentioned a few other items he could also take care of for me that seemed very reasonably priced so included them on the list.
The plan was for him and his crew of 3 to arrive a few days before my son's graduation party we were having that weekend.
They were scheduled to arrive a day earlier but said his previous job took longer than expected.
I didnt mind since he would finish my work in plenty of time before the grad party.
They were to weed &
As well as raise up some (10) Dioblo Ninebark hedges on the side of my house (
And add a pop-up style drain in the ground that would get the gutter water farther away from my foundation.
Bottom line: My yard looked like a model home when they were finished and I and my wife were very pleased with all the work performed.
However, one item that was not done was the hedge trimming which
The general cleanup was $125 (Looked great)
All the Mulch was $150 (wouldve taken me days to do it all)
Labor for the Ninebarks was $50
The pop-up drain, which looks and works perfectly, was $80
I plan to use "
In May of this year the local branch of the company called my work number to inform me of pending service, then subsequently executed a lawn treatment which I did NOT authorize, all when I was on vacation. When I called upon my return several days later to enquire about the unauthorized service, I was assured that someone would call me to discuss the issue. I was never called. When I went online to express my unhappiness with the unauthorized service and lack of follow-up, I again did not receive a response. When I was set a survey about my experience I was assured on completion that, based on my responses, someone would contact me. Again, no response.
Despite the company’s complete apathy I began to pay off the bill in increments each month – whatever I could afford when money was available. Regardless of my efforts and a paltry $48 remaining balance, the company sent me to a collection agency.
Tru Green is unscrupulous and does not deserve your business.
The work crew was on time every day and as far as we could tell, very diligent. There was a foreman on the job the whole time doing the measurements and leveling, cutting the bricks properly, and overseeing the detail work. He was also friendly. By the end we were happy with the patio and were told to water the lawn twice daily for 4-5 weeks for everything to grow back.
Unfortunately about 1/3 of the seeded area remained as bare soil (enough to be a problem with dogs running around the back yard and tracking stuff in the house). Probably due to uneven seeding. In the end we had to buy more seed and several bags of soil and re-do the bare areas. It's just now filling in, which is why the review is being done now. In total it was about $100 more expense and 3 hours (driving to Lowe's + yard work) to finish things off. Not a major problem but something you expect won't be necessary.
Overall though good quality paver workmanship, nice people, and competitively priced compared to other reputable landscapers in the area. Will report back if there is any frost heave effects over the winter / spring but I don't anticipate any.
I would recommend this company for modest scale paver jobs (not sure how well they would handle very large or complex jobs); just make sure you have the lawn repair part of things handled before the job starts; you might want to go with sod if it makes sense for your yard and you know someone will water it thoroughly every day. Less likely to deal with the weeds, rocks, bare spots.
UPDATE: Almost a year on, the patio survived the first winter without any heaving issues. There have been some rust / oxidation spots that have appeared on some bricks. Not sure where it comes from, but guessing there are some metallic bits in the pavers (which they don't manufacture), that get exposed to the elements. Leaves rust red spots about the size of a silver dollar. Some minor gaps in the "grout" have been found also... we used the more expensive kind to "seal it off", so not sure that extra expense is worth it... but in a couple places I've had to pull grass shoots out in the central area of the patio, and all along the
UPDATE 2: Since the prior update we have had to set up 2 warranty repairs for the patio. In both cases the "grout-like" material that is fused between the bricks, deteriorated between many of the bricks near the "
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