Mackay Window Replacement Articles

Sample Reviews

A

Rating
Honest. Honest. Honest.
Mackay Window Installers Provider Name Locked
worked with us to quote out the installation of 13 windows in our home. I received quotes from some of the big window installers too (those that spend lots of money on advertising, who also came highly recommended).
Mackay Window Installers Provider Name Locked
was extremely upfront with us about our options. He even suggested some locally respected window installers to check with for a comparison quote. In the end, the price he provided was extremely competitive and the window that was installed has worked out perfectly.
Every call or email sent in was returned promptly and every appointment made, happened on time or a few minutes early. The installers (
Mackay Window Installers Provider Name Locked
, Nick,
Mackay Window Installers Provider Name Locked
and
Mackay Window Installers Provider Name Locked
) showed up on time on the day of the big installation. They installed 13 windows (meticulously) in just 5.5 hours. They were easy to communicate with, respectful of the space and left our house spotless. The aluminum wrapping on the outside of the house was done by
Mackay Window Installers Provider Name Locked
, who took his time to make sure it was done correctly (and it looks really great!).
My wife and I could not be happier with our decision to go with
Mackay Window Installers Provider Name Locked
& Door. 75 years in business speaks volumes and perhaps honesty is their best quality.
- DJ P.
N

Rating
There were three installers who arrived at our house within the time promised to us. Two of them installed the front doors and the other man installed the back door. They were friendly and professional and took precautions to protect our floors. When they were finished they vacuumed the floors and cleaned the glass on the doors.
- Richard724 J.
F

Rating
I took a bent frame in on 5 aug 14. I told them I needed it repaired and that I was leaving town to return to Florida on the following Fri and needed it NLT 14 Aug. On 6 Aug I returned with another screen that needed the screen replaced and once again told them when it was needed by. They responded no problem.
My wife stopped by on 12 Aug to see if the screens were done. The woman behind the counter asked" Were you called and told they were finished?" The wife replied no and reiterated that we were leaving for home on Fri. morning and needed them NLT Thursday. Again she was told no problem that they would call when the work was done. Thurs morning no call and I went to the business right after lunch. Surprise my screen was not built because they didn't have the materials but would have them within 2 weeks. I was not happy after being reassured at least 3 times the screen would be ready. I told the lady about my leaving for home the next day and her response was " we can install it for you after we make it. I stated " What makes you think I would trust you to finish the job?"
. The lady excused herself and came back with the owner who proceeded to ask me why I was giving his wife a hard time. I had never swore at her or made threats but did let it be known by my
Mackay Window Installers Provider Name Locked
that I was extremely displeased with the business. I informed the owner as such and didn't even receive an apology for the inconvenience or the inability to tell a customer the work could not be performed.
I had previously heard that these folks did good and honest work however my experience was such that I would advise no one to seek their services. As a owner/boss I would be extremely ashamed to admit my employees were incapable of completing a job simply because no one had checked to see if the materials were on hand had they been up front with me I would have driven to Ft
Mackay Window Installers Provider Name Locked
and had the work done. As the result of their ineptness I had to place the house on the
Mackay Window Installers Provider Name Locked
missing the bedroom window screen.

- dennis H.
N

Rating
My husband wandered into an Ace Hardware one afternoon and noticed some windows. "hey we need windows!" So he agreed to have a rep from
Mackay Window Installers Provider Name Locked
come and give us an estimate He was told the consultation would take about 60 mins and we'd get a $25 gift card to Ace.

So the day comes and the consultation did not take 60 mins, but over 3 hours! We had a wedding to attend and an infant to get ready and were trying to get it done. We decided to finance 3 windows. And got him out the door. (We were late to were we were going btw)

A few days later the rep came back for us to sign the finance papers. We discussed things like color and trim, we asked about our enterior trim as we had already done windows and wanted it to match, and were assured they would make sure everything matched. signed papers and were told someone would get in touch with us so they could come out and measure.

Several days later, while we were not home, but our inlaws were babysitting, someone arrived (at night mind you) without calling prior, to measure our windows. (This turned out to be the installation manager
Mackay Window Installers Provider Name Locked
)

We then got a call a few weeks later that our windows were ready for install. We were told that the installers would be at our home between 9 and 10 am.

On the day of the install they showed up at 8am, (no time to drop our very barky dog off at the inlaws)

Install was going smoothly, the installers,
Mackay Window Installers Provider Name Locked
and
Mackay Window Installers Provider Name Locked
were wonderful and doing a great job. Then we asked about the interior trim to make sure it was going to match. The installers informed us that their paperwork did not mention interior trim and that it only said exterior trim. Upon looking at our contract the only words written in that spot were "per
Mackay Window Installers Provider Name Locked
" (They have yet to explain to us what this means)

Upon calling
Mackay Window Installers Provider Name Locked
the installation manager, and going back and forth all morning, we were quoted from our sales person
Mackay Window Installers Provider Name Locked
, that it was going to cost us and extra $300 PER window, that's $900 for interior trim on three small bedroom windows. UMM WHAT? NO WAY! He also mentioned that he did not think we needed new interior trim as what we had would "look great!" We were missing trim on two of the three windows and what was there was old, moldy and gross. The installers were shocked that someone wouldn't think we needed interior trim and took photographs to send to their manager (Again they were wonderful) After several phone calls, we got the price down, and agreed just to get the job done, however this is still UNACCEPTABLE

The installers left to get supplies to do the interior trim, and finished doing a great job. In fact, the only reasons we gave 2 stars at all, were because of
Mackay Window Installers Provider Name Locked
and
Mackay Window Installers Provider Name Locked
and also the quality of the windows.

Now comes to today, a phone call with
Mackay Window Installers Provider Name Locked
, who called to apologize for the "misunderstanding" blamed OUR rushing to get to a wedding as fault for him not going over all the details with us, and also "I remember it was nice out and we were out on your porch and I must have just missed telling you about this" (this was on signing day)

He said he would inquire about the extra money we had to fork over due to his negligence, but I'm not holding my breath.

I don't feel like blaming the customer for your negligence is an appropriate way to handle business and it is unlikely that we will be doing business with them again.

A big thank you to
Mackay Window Installers Provider Name Locked
and
Mackay Window Installers Provider Name Locked
for being stellar, keeping us happy, and backing us up by taking photos of the lack of trim we had etc. They were wonderful installers.

Oh and we never did get our $25 gift card...
- Greg and Karley K.
A

Rating
What I was impress was the sales agent,
Mackay Window Installers Provider Name Locked
.
Mackay Window Installers Provider Name Locked
was with them the whole time and even helped out with my siding was falling out from the roofers installing a new roof year.
Mackay Window Installers Provider Name Locked
got his latter and fix them with no charge. This company I highly recommend.
- antonella G.
A

Rating
I have used
Mackay Window Installers Provider Name Locked
company before this job for a new roof and gutters. They did an outstanding job with those as they did with the new basement windows. They epitomize how a well run and managed business provides exemplary customer service. They have my highest recommendation.
- Wesley W.
D

Rating
I contracted with
Mackay Window Installers Provider Name Locked
based on the Angie's List rating. Unfortunately I cannot say I had a good experience. I first met with
Mackay Window Installers Provider Name Locked
(sales) on May 1st where we signed the contract for the windows.
Mackay Window Installers Provider Name Locked
had come out prior to this demonstrate the windows, review what I wanted to do, etc. and he was punctual, knowledgeable, and followed up with on about various questions I had. Next we needed to schedule the installer to come out and measure. This took a month and three attempts before he actually made it to my house, and he was still hour late from the second postponement of that day.
The windows are finally scheduled to be installed on
Mackay Window Installers Provider Name Locked
16th, 21/2 months after I ordered them, only to find out the windows and patio door had the wrong flat grids in them and all needed to be reordered. Since
Mackay Window Installers Provider Name Locked
and I had a long conversation about the grids when we wrote the contract, because my owner's association specified they needed to be the same, it was extremely disappointing at the end of the day. Also, there was no screen for the patio door. Really?? In case you have lost count, 3 wasted appointments to measure the windows and now a wasted day off from work to have the wrong windows and door installed. Now we have to wait another "2-3 weeks" to get then new windows and door in. On August 21st the installer arrived with the correct windows, unfortunately not the correct patio door or screen for the door. It will be another "2-3 weeks" to get the patio door, and a promise that the screen will come with the next door.
September 17th the correct patio door with a screen was installed. Four and 1/2 months to get six windows and a patio door installed is ridiculous.
Mackay Window Installers Provider Name Locked
(the salesman) and
Mackay Window Installers Provider Name Locked
(the installer) were great, they both answered questions, and were helpful, respectful and polite. Any communication with the office was a disaster; from scheduling the measurement appointment and wrong orders, when the issue was identified the office stopped communicating and expected
Mackay Window Installers Provider Name Locked
to tell me what was going on and how they were going to fix it.
Not only will I not recommend Windows Universe, I question Angie's List's rating and recommendation procedures because not only has this not been an "A" Rating, I think I'm being generous giving them a "D".
- Lisa G.
A

Rating
Two different friends recommended
Mackay Window Installers Provider Name Locked
and his crew. Funny thing was, neither of my friends knew the other had
Mackay Window Installers Provider Name Locked
replace windows. Absolutely beautiful windows. There were so efficient and did a great job in every way. When we get around to doing other rooms, we will use them again without hesitation.
- KAY W.
F

Rating
Job went poorly. Problems with the windows from the start! Opening and closing them, condensation (which they indicated was our fault (our home was not and is not high in humidity, air coming in where the latches are, but it is the way the wind blows out here; REALLY). After months of going back & forth with the window rep and contractor we finally gave up. This was an extremely painful costly lesson learned!
As the story goes after 8 years (8/22/2014) with the two bay windows sagging to the point you could not use the windows and cold air still coming in, we had another area contractor come in and guess what; the 2 bay windows where not anchored to a solid beam and had very little insulation! As for the install of premium vinyl siding that is another story; but we also learned people living in Montana do not use vinyl siding!!
- Susan L S.
A

Rating
Mackay Window Installers Provider Name Locked
replaced a whole house of windows and a sliding patio door with new Okna products. We could not be happier with the way the project turned out.
Mackay Window Installers Provider Name Locked
(the owner) and his son actually install themselves, so you aren't getting some 3rd party subcontractor who just throws up some windows and leaves. They did a "new construction" installation where the siding is pulled back and the entire window removed and replaced. Every other window contractor we looked at suggested the "replacement" installation method where they just cut the old windows out and screw/caulk/cap the new ones. The new construction method took longer to complete (6 days vs 2-3 for replacement), but the results were great and our inside drywall did not need to be cut or capped. We obtained 8 quotes for this job, and although
Mackay Window Installers Provider Name Locked
was not the lowest bid, they did make us feel the most comfortable about the work being done and the methods used. Would definitely recommend them for window or siding work.
- Timothy Y.
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All Window Installers in Mackay, ID

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

A Force of Nature Complete Restoration SVC, LLC

3436 CROFFUT PL.S.E.
Washington, DC

A Pane in the Glass - Professional Window Cleaning

2324 S. Timberlane Dr.
Veradale, WA

ABC Seamless

132 E State St.
Eagle, ID

APOCALYPSE NOW CONSTRUCTION

443 N 16TH ST
Pocatello, ID

ARAC Alliance Restoration and Consulting

771 Shallowford Rd.
Kennesaw, GA

Baltic Iron Doors & Naddour's Ornamental Iron

1221 E Warner Ave
Santa Ana, CA

Bannock Carpentry

331 Lavender St
Pocatello, ID

Bronson Handyman

427 W Griffith Rd
Pocatello, ID

Cole Chevrolet

1325 Yellowstone Ave
Pocatello, ID

College Pro Painters

130 Nickerson St Ste 311
Seattle, WA

Custom Made Window Coverings & Ect.

444 NEBRASKA ST.
Gooding, ID

DirectBuy of Indianapolis

8450 Westfield Blvd
Indianapolis, IN

DZ Home Improvement LLC

5197 Emmeline Drive
Herriman, UT

Exterior Touch Inc.

12610 Waverly RD.
Waverly, NE

Glass Doctor of Idaho Falls

320 1st St
Idaho Falls, ID

GREEN ACRES HOME IMPROVEMENTS

4020 E 65TH S
Idaho Falls, ID

Grill Quality Construction and Remodeling

1015 E. 2650 S.
Hagerman, ID

Harten Exteriors

475 Pershing Ave
Pocatello, ID

KEN'S ORNAMENTAL IRON

922 DENNIS CIRCLE
Idaho Falls, ID

Little Odds And Ends Construction

PO Box 42
Chester, ID

Mountain Valley Siding

15527 W Tyhee Rd
Pocatello, ID

Newt Construction LLC

6462 W Broadway St
Idaho Falls, ID

PARKER BUILDINGS INC

3540 2ND ST
Hubbard, OR

Remodeling Second Opinion

106 W Sunnybrook Dr
Royal Oak, MI

Renovation by Burbach

3362 W 1820 S
Salt Lake City, UT

Richard Of Riverdale

PBox 185.O.
Mccammon, ID

ROCKY MOUNTAIN EXTERIORS

44 Bush Ave.
Malad City, ID

San Diego Sash Company

435 W Bradley Ave
El Cajon, CA

SelectBlinds.com

1910 S. Stapley Dr.
Mesa, AZ

Slide-Ezzz Sliding Door Repair Products

1746 Sharon Hogue Rd
Masury, OH

Wasatch Shutter Design

2915 S West Temple
Salt Lake City, UT

Weaver Siding

9444 Cottonwood Cir
Idaho Falls, ID

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