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Coeur D Alene Hvac Articles
Hvac reviews in Coeur D Alene
On Sept 26th I received a call from a company called
I played phone tag with this phone sales person for three days until we finally connected. I scheduled a date for our furnace to be gone through and cleaned for the winter on Sept 26th. A technician by the name of
We return inside my house and the tech proceeds to inform me the he is going to have to get his supervisor to look at the heat exchanger because it is leaking from around the four or five rivet holes.
My children and wife are preparing to eat dinner when
At this point I am absolutely in awe as well as furious. I tell
The next morning I went to work thinking all day, about how these people just came into my house and tore my furnace apart and told me I need to buy a furnace when all along I knew there was nothing wrong with it in the first place less the intermittent limit switch. One of my coworkers recommended I call Costco and have them come out and take a look at it. So I did jus that. I called Costco and set up an appointment to have them come out and give a price on the furnace(because by “Law” mine is broken and has to be replaced). A gentleman by the name of
The next day I called Avista and had them come out to the house. An older fellow by the name of Pat came to our home from Avista and used his CO2 meter and poked the wand in the
This is my experience with this company and I hope anyone that reads this will have enough foresight to avoid this company and save themselves the pain and anguish of having to deal with the sales tactics that are being used these days.
You can go to the Better Business Bureau and you will find numerous accounts of stories just like mine.
A few days later, pilot light went out again. came back out and said it was a faulty pilot light. They ordered the part and replaced it a week later. Charged us $200+.
A week later the pilot light was out again. They came back and said its the tank and that we needed to replace it to the tune of $2,500.00. To which we said not thanks.
Ended up getting a the same size water heater from
While they were prompt and courteous, their level of knowledge regarding repairs seemed limited. It also felt like they were constantly trying to up-sell us. Would have been better if they had offered to remove the part they put in and refund the work they did in not fixing the water heater.
I knew they were going to "cut out the ceiling" where the heat pump went. I did not know they would remove the ceiling from the entire room.
I had received several estimates for the job and thought they all had included "protecting furniture, carpet, and belongings with plastic."
Within three days of installation, our home was freezing cold. We called several times and the staff kept telling us, "You are just used to wood heat, a heat-pump is different because it circulates room temperature air." Nobody came to check the system. We then received an electric bill for approximately $250. I called Border and demanded that someone come check our system. Four men in suits arrived. The system had clicked into "emergency heat" because the refrigerant pressure was too high. They apologized, removed some of the refrigerant, and our heat pump began to work.
We also discovered they had quoted 9 ducts on the upper level and 6 in the basement. Border installed only 8 of the ducts. They repeatedly stated they had done 9 and it took us quite a while before someone would come to our home so we could prove we had only 8 ducts installed. They did put in another duct.
I found a separate heating contractor to maintain our system after that, but the problems continued.
The summer of 2008, we had to replace the valve for the refrigerant. (I believe it is because they had put in too much and the valve broke due to pressure.) Our warranty covered the part, but we paid $258 in labor to have it replaced.
Our heat-pump was hit by a car in 2011 and when it was replaced, the replacing company told us the first pump had not been installed correctly. The pad was too small and the heat-pump was not raised off the ground enough to keep ice from forming on the heat pump. (Our pump had shut down the winter of 2010 and went into "emergency power" mode. We didn't understand how important the pump being off the ground was.)
Fast forward to now, 2013. During our kitchen remodel we discover that the "vent" for the kitchen was not connected to the transfuser. The air was simply blowing around under the cabinet. No wonder our kitchen was always cold. Border told me today on the phone that this is "standard." No, it's not. Other companies don't work that way. In heating, it's important to seal the heated or cooled air in the duct work until it is released into the room.
Border also said they "could not" have hooked the duct to the transfer. This is not true at all. The room beneath our kitchen has a hot water heater in it and no ceiling. It would have been easy for them to connect it properly.
Remember the room they removed the ceiling in? The duct work is so uneven and slopes in such a way that we have been unable to come up with an idea to replace the ceiling.
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