Boise Auto Sales
Reviews for Boise Auto Sales
My car was damaged by a neighbor kid throwing rocks. There were dents and deep paint chips all over the left side of the car, on the roof, and on the the driver's side window was broken out. Geico uses
Repairs took a week and a half to complete. Fine, sure. When I went to pick up my car 6/3/13, I discovered that the shop office is uncomfortable and full of cigarette smoke. The people working in the front office seem bothered and inconvenienced by customers interrupting whatever it is they were doing -- sorry, just wanted to give you people some money, didn't mean to interfere.
When I went to turn on the car after paying my deductible and getting the key back, the battery was dead. A shop fellow brought out a jump box and said that it'd started fine for them while they worked on it, and maybe they ran it down while they were working on the doors and the
I adjusted all the mirrors and whatnot, reset my radio, and discovered that my AC had been turned on. The shop couldn't have known that -- and I don't blame them for -- there's a leak in the compressor, so I'd been keeping the AC off to conserve freon until I could get it fixed. They didn't know, but still: my AC doesn't blow even a little cold any more. I find it unprofessional to turn on a customer's AC in the shop. If it's off, leave it off. I'm sorry it's hot out -- but because somebody thought they'd use my AC to cool off while they worked, I'm going to suffer until I can get the compressor fixed.
Back to the battery: I drove long enough to charge it, then stopped ... it wouldn't charge again. A jump and a battery check at a different shop later, I discovered that the battery had started leaking acid and needed to be replaced. This isn't an old battery at all! And when I left it with them, it was fine. I don't know how it got broken, only that it was intact when I had the car delivered -- I've never even needed a jump on this battery before this. Not a scrap of trouble.
The body work that they'd been paid to do was shoddy at best. Dents and paint chips were still obvious. They tried to claim it was the clear coat, but nope. I shouldn't see any evidence of rocks once the car is refinished.
Worse, they left a pair of vice grips under the
They didn't clean off all the paint marker, didn't clean off the steering wheel, gearshift, or e-brake. Little things? Sure, but they are the
I took it back to the Collision Center the next day, 6/4/13, after I'd talked to Geico about how to remedy the issue. The supervisor of the adjusters met me there, and I discovered that they've had service quality issues with this shop for quite a while. Geico even has a Quality Assurance Plan in place to help them improve their service; clearly, my car didn't get quality assurance.
I wasn't even greeted when I came into the office when I came back to address the poor service issues. Several employees discussed me while I was standing right there instead of saying hello and talking directly TO me. "
And while discussing the battery issue with the adjuster, the shop manager, and the man who'd jumped it off the day before, I discovered that the manager and the employee had both lied to me the day before when they said it started fine for them!!
When they explained the situation to the insurance adjuster, they said that when they went to bring it in, it wouldn't start. They jumped it, then it had some trouble while it was in the bay. Then it started again after a couple of jumps, so they shrugged and called it fine. They didn't bother to look at the battery -- fine, they were doing body work, not battery work, but it seems like a responsible person would have looked at it to let the owner know what was up.
What's worse, they didn't bother to tell me about it when I picked up the car, either before I put the keys in or after, when I discovered a problem! That would have been the perfect time to let me know something was up and maybe even sell me a battery. If they had been up-front and honest, I might have had them fix it. Instead, they have lost my business forever.
When I brought up these complaints, the
I'm disgusted at the poor quality of the work, the terrible customer service, and the behavior of the employees. They made it clear that they are making it right not because they want to or think that they made a mistake but because my (male) Geico adjuster was on hand to back up my claim.
I won't do business with any