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Towing reviews in West Des Moines
Then later that day, the snow started. It continued to snow until the power went out in my in-laws’ house. We stayed the night because residual heat from when we had power, plus layers of clothes and blankets with which to sleep, seemed sufficient. However by Sunday we were freezing. My daughter was still sick and now my son seemed to be fighting something as well. My 17-month-old, still sick, was up most of the night that night and she kept my 4-year old up as well. It was an awful night.
That Monday, my sister graciously offered us her vacant condominium upstate by
When I arrived, I discovered that my sister’s garage keypad was not working. So in order to park in her garage, I had to turn off the car, lock the doors, run around to the front door and open the garage door from the inside of the house. Similarly, any time I left the condo, I would have to open the garage door from the inside, pull the car out, turn the car off and lock the doors, run around to the front door, close the garage from the inside, run back through the front door and around the condo back to the car. Coming and going was very difficult to do alone, with two children in tow. Actually, everything was difficult alone with two (sick) children in tow but I did the best I could.
My two young children and I had another challenging, sleep-deprived night. Morning came quickly and we had to pack up and head back downstate because my son had school. After school, we returned back to our temporary “home” to try to settle down a little earlier with the hopes of finally having a good night of sleep.
We all still struggled to get sufficient rest, but I determined that no matter the strain, my sister's condo was the least of all evils for my sick children. On Wednesday, our plan was to pick my husband up from the airport. I packed the children in the car, opened the garage door from the inside, and pulled the car out. I then locked the car, ran around to the front door, went in through the house to close the garage door. After the garage door was closed, I ran back out through the front door and ran around the condominium to the car.
I got in the car and started to head out of the complex when I realized that we were not going to have time to get breakfast and bring it back to the condo; we would have to find something to eat on the road and we’d have to leave right away in order to be able to make it to the airport on time. It was then that I realized that my son had to use the bathroom, and I had to change my daughter’s diaper before we began the extensive trip to the airport.
I thought about doing all the running around to get the car back in the garage, but admittedly, I was worried about time and about all the extra steps it would take to be able to park the car in the garage. It was then (around 9:15am) that I decided to temporarily park the car in the lot outside my sister's condo. I thought that it would not be a problem to leave it there for the small amount of time it would take me to help my son use the bathroom and to change my daughter’s diaper but only a handful of minutes later, as I was rushing back out to the car, I realized that my car was gone. It was roughly 9:40am at this point.
My first thought was that the car was stolen since there was no way it would have been towed in the brief amount of time that I was inside. I immediately called the police and then I called my sister to find out how to contact the
I waited inside the condominium with my children for a solid chunk of time until the two truck came back with my car. Two towers were there and I attempted to speak with and reason with them. The younger of the two released my car from the flatbed and
didn’t speak much. The older of the two talked with me for an extensive period of time. He informed me of the permit policy of the complex. He told me that he hated what he did for a living. He told me that there was no way any sort of compromise would be made for my extenuating circumstances.
Assuming that no matter what, I would have to pay the exorbitant fee to get my car back, and knowing that my sick children were still out in the cold and my husband was now waiting at the airport for us to pick him up, I said “So I was told that you would follow me to the bank to get the money.” The older tower said “Actually, he (pointing to the younger, quiet tower) is going to ride with you to the bank. I am going to go tow that car (pointing to the car two spots down) and meet you at the bank.” I told the older tower that I was 100% uncomfortable with that plan. There was no way I was allowing a complete stranger to get into my car with myself and my two children. I told the older tower that I would be happy to wait for them at the bank and that “I will give you whatever collateral you need if you think I am going to run away.” I even offered to sit and wait for them to tow the other car and then they could follow me to the bank.
The older tower hesitated for a few minutes and then told me that they would follow me now to the bank. They followed me to the bank where I got the money needed to pay the towers. I had to pay a disgusting and unreasonable ($324.37) which I did. This
is TWICE the amount normally charged and I was charged this because
At this point, the towers and I parted ways. In reliving the entire experience, I became more and more unsettled at the way the entire experience was handled by
In the meantime, I called
At this point, I still had not hear back from
I was back from the airport at this point and was on my way back upstate. My parents finally had power back so we didn’t have to stay upstate any longer. After I PARKED IN THE GARAGE and packed my car, I stopped by to see
This is where the story ends. This unprofessional, insensitive, RUDE, awful man should not be in any position of power. He has a terrible reputation in the community and the public needs to know. Stay away from him; there are far better options if you need a tow!
Towing Services in West Des Moines, IA
West Des Moines
West Des Moines
West Des Moines
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