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Spencer House Painting Articles
Owners/admin. are friendly, courteous, helpful and generally responsive within 24 hours.
Work crews are talented and meticulous. While they are limited in their English, their
Husbands will love stuff, wives will be wives when it comes to decisions and being particular about just what they want . . . right down to the smallest details.
Unfortunately, our faith was misplaced.
The owner said he did not receive my phone calls, and suggested I had called the wrong number, despite the fact that my cell phone could prove otherwise.
When jewelry was discovered missing from our master bedroom, he begged us not to report it and assured us he had fired the employee most likely responsible. When he came for a walk-through, he apologized for paint and "fix it" errors and assigned his elderly father to fix them, which only made things worse. We did not want anyone from this company to return, and will pay someone else to do the repairs.
We deducted the costs of our losses from our final invoice and reported the theft to the police.
While the owner urged us not to report it or review him badly, we feel it is our duty to the community.
The problem began when the first painter showed up. He didn't feel that it was necessary to skim coat the walls so he just didn't do it.
I had selected a paint color for the walls. I gave the sample to the painter. Instead of going to buy the paint himself, he suggested that I go buy the paint. I ended up having to go to three different paint stores to find the right brand and quality. None of them were what we had initially agreed upon. I felt that this was a waste of my time and was extremely inconsiderate. On the second day, the painter ran out of paint. He never offered to go get more paint himself. Once again, I was the one who had to go back to the paint store to get more paint so that the second coat could be painted.
Since it appeared to me that both painters who were sent to do the work had a poor attitude about actually doing the work, I felt uncomfortable about the job from start to finish. Both painters seemed to me to have a careless attitude.
When the work was completed I discovered that both painters had left a mess behind including their own ladder and other things. The owner of the company never visited the garage to see whether the work was done well or not. Basically there was no supervision of either painter.
In the end, I did express my dissatisfaction with the work. The owner agreed to a substantial reduction in the contract price.
I would never hire this company again to do any work in my home. The quality of the completed work was not the quality that I expected. The painters who did the work were very inconsiderate.
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Red Hook, NY
State Center, IA
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